MyPersonalisedCase Reviews 

338
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the sturdy build of the phone cases, noting that the image quality and print colors are exceptionally vibrant. Many individuals mention that the website is very simple to navigate when designing unique accessories and placing orders successfully. Some reviewers were not happy with slow shipping times, stating that parcels faced significant delivery delays and persistent update notifications. Others also noted frustrating issues with poor product fit around phone cameras, alongside blurry designs or misaligned custom graphics. People buying items also mentioned receiving incorrect models or completely plain cases instead of personalized prints.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with opinions sharply divided. Many consumers... See more

Quality

Customers consistently note ambiguous experiences with quality, reflecting a high level of disagreement. Many... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, experiencing a stark divide in shipping... See more

Order

People report ambiguous experiences with order processes, reflecting significant division among consumers.... See more

Website

Clients share ambiguous opinions on website navigation and usability. Many consumers find the internet site... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Really good quality case and image. The only issue is it has impacted my contactless payments and need to take the phone out of the case for it to work

Company replied

Rated 3 out of 5 stars

Good case, Like the custom print and was delivered quick but the cut out for camera doesn’t quite fit exactly, misses by 1mm, still using it, just not perfect

Company replied

Rated 3 out of 5 stars

the case was really badly printed out blury and unusable. it took forever to come despite paying extra for quick delivery. it was really bad standard. the case was terrible slimsy when it should have... See more

Company replied

Rated 3 out of 5 stars

UPDATE: Products arrived. Good quality. Still no information on order. I placed an order for 2 cases. 8 days without a confirmation email. Try to create an account on their website and never receive... See more

Company replied


Company details

  1. Cell Phone Accessory Store

Written by the company

✓ Fast Delivery ✓ Large case selection ✓ Many brands ✓ Quick and easy.


Contact info

3.0

Average

TrustScore 3 out of 5

338 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(338)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality of the product is excellent.

Quality of the product is excellent at a competitive price.

20 November 2025
Unprompted review
MyPersonalisedCase logo

Reply from MyPersonalisedCase

Thank you so much for your wonderful review Ray! We're really glad to hear that you're happy with the phone case.

Rated 2 out of 5 stars

Case not that great

Case not that great, not very thick or strong. Sides not covered. No inner rubber liner like many. Personlised image not very clear. Did not give choices like matt or gloss.

I have ordered another case from another company.

Sorry. I would not have given poor review, but they asked for a review.

16 November 2025
Unprompted review
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Reply from MyPersonalisedCase

We are so sorry to hear this Antonis. That’s definitely not the experience we want for our customers. Please reach out via our contact form so we can review this and find a solution: https://www.MyPersonalisedCase.co.uk/help/contactforms

Rated 1 out of 5 stars

I had high hopes for this

I had high hopes for this, judging from past experience with other companies. Alas the personalised case I received was a poorly fitting case with sides that were loose and an image not on the case but on a paper sticker stuck on the case. And it wasn't even glossy.
If I could give this zero points I would.
A BIG waste of money.

3 November 2025
Unprompted review
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Reply from MyPersonalisedCase

We are so sorry to hear this Antonis. That’s definitely not the experience we want for our customers. Please reach out via our contact form so we can review this and find a solution: https://www.MyPersonalisedCase.co.uk/help/contactforms

Rated 5 out of 5 stars

Absolutely awesome job with my…

Absolutely awesome job with my personalised phone case ,highly recommended and good competitive prices

24 October 2025
Unprompted review
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Reply from MyPersonalisedCase

Thank you so much for your wonderful review Gary! We're really glad to hear that you're happy with the phone case.

Rated 5 out of 5 stars

amazing as always

amazing as always - been ordering since 2022 ✨

20 October 2025
Unprompted review
MyPersonalisedCase logo

Reply from MyPersonalisedCase

Thank you so much for your wonderful review! We're really glad to hear that you're happy with the case.

Rated 5 out of 5 stars

I know buying from this company I’m…

I know buying from this company I’m going to get a quality product value for money with a quick delivery

25 September 2025
Unprompted review
MyPersonalisedCase logo

Reply from MyPersonalisedCase

Thank you so much for your wonderful review! We're really glad to hear that you're happy with the quality.

Rated 2 out of 5 stars

Poor quality - disappointed

I was very excited to order a personalised phone case for my new iPhone with my company logo - I chose one of their set templates which from the black and white image showed a round logo dead centre of the case - I uploaded my logo and couldn't wait to receive it but when it arrived I was really disappointed as the logo is not centred horizontally or vertically - it looks terrible and I can't use it as instead of looking professional it looks the opposite - very poor - I double checked on the site the the circle in the template cannot be moved so it's been designed badly. I sent feedback to the company to say all of this and have heard nothing back - I will not be using them again.

17 September 2025
Unprompted review
MyPersonalisedCase logo

Reply from MyPersonalisedCase

We are so sorry to hear this Michelle. That’s definitely not the experience we want for our customers. Please reach out via our contact form so we can review this and find a solution: https://www.MyPersonalisedCase.co.uk/help/contactforms

Rated 3 out of 5 stars

Good case

Good case, Like the custom print and was delivered quick but the cut out for camera doesn’t quite fit exactly, misses by 1mm, still using it, just not perfect

7 September 2025
Unprompted review
MyPersonalisedCase logo

Reply from MyPersonalisedCase

Thank you for your positive feedback! We're thrilled to hear you're happy with the delivery and the item. 😊

Rated 5 out of 5 stars

Love that I can design my own case

Love that I can design my own case, I've put my business card on mine and it's attracted a lot of attention. Super quality and fast delivery. Couldn't ask for more 😁

4 September 2025
Unprompted review
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Reply from MyPersonalisedCase

Thank you so much for your wonderful review Claire! We're really glad to hear that you found the right case and that you're happy with the quality.

Rated 5 out of 5 stars

Brilliant case 👏 photos on it too are…

Brilliant case 👏 photos on it too are excellent. Thank you 😊

26 July 2025
Unprompted review
MyPersonalisedCase logo

Reply from MyPersonalisedCase

Thank you so much for your wonderful review Rob! We're really glad to hear that you're happy with the quality.

Rated 1 out of 5 stars

I ordered a personalised phone case…

I ordered a personalised phone case from MyPersonalisedCase on 7 August 2025 and paid extra for express delivery. According to their information, the package was supposed to be delivered by 9 August, but I didn’t receive it until 20 August – 11 days late.

Because of the delay, I can no longer use the product for its intended purpose.

It is also practically impossible to contact the company. You need to log in to reach customer service, but I cannot log in – and they are unable to send me a new password. This leaves me with no way to get assistance.

A very disappointing experience, and I cannot recommend purchasing from them.

7 August 2025
Unprompted review
MyPersonalisedCase logo

Reply from MyPersonalisedCase

We are so sorry to hear this. That’s definitely not the experience we want for our customers. Please reach out via our contact form so we can review this and find a solution: https://www.MyPersonalisedCase.co.uk/help/contactforms

Rated 5 out of 5 stars

This is the 3rd case I have got due to…

This is the 3rd case I have got due to upgrading phones and the quality of the case is amazing I wouldn't order a personalised case anywhere else x

10 July 2025
Unprompted review
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Reply from MyPersonalisedCase

Thank you so much for your wonderful review Louise! We're really glad to hear that you found the right case and that you're happy with the quality.

Rated 1 out of 5 stars

The phone case for my phone was too big…

The phone case for my phone was too big and there were scratches all over the pictures

22 July 2025
Unprompted review
MyPersonalisedCase logo

Reply from MyPersonalisedCase

We are so sorry to hear this. That’s definitely not the experience we want for our customers. Please reach out via our contact form so we can review this and find a solution: https://www.MyPersonalisedCase.co.uk/help/contactforms

Rated 3 out of 5 stars

Not to bad

Not to bad, pictures come a little blurry. Need to look close at the pictures

28 July 2025
Unprompted review
MyPersonalisedCase logo

Reply from MyPersonalisedCase

Sorry to hear this, Callum. That’s definitely not the experience we want for our customers. Please reach out again via our contact form so we can review this and find a solution: https://www.MyPersonalisedCase.co.uk/help/contactforms.

Rated 1 out of 5 stars

I ordered a personalised phone case for…my son

I ordered a personalised phone case for my son's phone, which was due to be delivered by the 15th of July. Despite multiple attempts, I have been unable to get in touch with your team. I have already paid the full amount, but the phone case has still not arrived. I am extremely disappointed with this experience and would appreciate an urgent update regarding the status of my order.

15 July 2025
Unprompted review
MyPersonalisedCase logo

Reply from MyPersonalisedCase

Sorry to hear this, Parul. That’s definitely not the experience we want for our customers. Please reach out again via our contact form so we can review this and find a solution: https://www.MyPersonalisedCase.co.uk/help/contactforms.

Rated 1 out of 5 stars

Terrible quality…..

Terrible quality…..

I did contact you and was told that is the quality so no redo/refund!!!

10 July 2025
Unprompted review
MyPersonalisedCase logo

Reply from MyPersonalisedCase

Sorry to hear this, Suzanne. That’s definitely not the experience we want for our customers. Please reach out again via our contact form so we can review this and find a solution: https://www.MyPersonalisedCase.co.uk/help/contactforms.

Rated 5 out of 5 stars

A brilliant product

A brilliant product. Prompt despatch. A fair price.

7 June 2025
Unprompted review
MyPersonalisedCase logo

Reply from MyPersonalisedCase

Thank you so much for your wonderful review!
We're really glad to hear that you found the right case and that you're happy with the quality.

Rated 5 out of 5 stars

Excellent service- my husband loves his…

Excellent service- my husband loves his case .. very easy to do .. excellent printing .. very good delivery- will definitely use again ❤️

5 June 2025
Unprompted review
MyPersonalisedCase logo

Reply from MyPersonalisedCase

Thank you so much for your lovely review, Julie! We're thrilled to hear your husband loves the case – we hope he enjoys using it every day! Spread the word!

Rated 1 out of 5 stars

Terrible finish

Terrible finish, they use stickers and not printed on, they wasn’t even in a straight line down the left despite being adjusted before purchase was made, paid £12 for express delivery which didn’t arrive when stated, I complained which to long for a reply, said that I wanted a replacement item but was issued a 50% refund not even the total amount, if I could put 0 stars I would! DO NOT BUY FROM

3 June 2025
Unprompted review
MyPersonalisedCase logo

Reply from MyPersonalisedCase

We're truly sorry to hear this, Anthony. We always strive to deliver quality products and timely service, and we regret this was not your experience. Please contact us via www.MyPersonalisedCase.co.uk/help/contactforms so we can resolve this for you, including sending a replacement free of charge.

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