Myla London Reviews 25

I ordered several times of myla. I found them good quality and no problems returning things.

Disgusting and dishonest! Returned my orders and they’ve refused to refund me!!!!!

About its out of date! Pity I didn’t pay PayPal where I could dispute it!

But I’ll be letting the entire internet know you’re a set of crooks

My order arrived promptly. Sadly trying to return the items was another story. Contacted the company. No response. Returned the items at my expense, even though it says free returns. Proof of return delivery. Over 2 weeks later no refund. Contact to chase refund ignored. Eventually received my refund through PayPal and esculating to a claim. Terrible experience and down 2 lots of postage. Avoid.

I paid for £314 worth of goods from Myla.com in August 2020 (Order M5347 if they get around to reading this review). Nothing arrived. After ten days, I sent a query and received an automatic email saying they had opened a case to investigate, and that Covid had closed their head office. Then nothing. I have been repeating the process since then, with the same result.

I have been pretty relaxed about things, as I've been a customer for ten years plus, and have cut them some slack cos Covid.

But really, 4 months with no response is pushing things. The site is still working, and they're taking people's money. But I'm starting to suspect they've gone bust.

I made an order from Myla during their summer sale in July 2020. I was excited to receive my items and they were delivered promptly. I was disappointed that the briefs advertised as size large (UK 14-16 on the website) were very small, I would say UK 12 (maybe 12-14 at most) so knew immediately that I unfortunately needed to return my order. As they offer free UK returns I assumed the process would be clear and easy given they are considered a luxury lingerie brand and so ease of purchase and experience should be paramount. However, the instructions on both the return slip and website on how to return were unclear and seemingly incomplete. They referenced a free returns label, yet one was nowhere to be found. I was confused but emailed them using the email address on their website. 4 days later I was still waiting for a response. I tried calling the phone number on their website also and left a message. After no responses, and becoming worried, I contacted them via their social media and luckily someone then responded. Although my complaint was then escalated and dealt with professionally via email, I was asked to return the items at my expense to be reimbursed. I did so the next day, and returned the items on the 24th July. I have received my refund for the items, but am still waiting 2 weeks later to be reimbursed the postage cost. I have fed back that this all could have been dealt with better by having clear information that their email address and phone line are not being monitored currently, and asking people to contact them on social media from the outset, but frankly these comments seem fairly obvious for a company that wants to actually deliver basic customer service. Overall, disappointing and too much effort to just carry out a return which should be simple. I have no faith I will ever be reimbursed for the postage cost, and would say to avoid if you think there is any chance you may need to return your order.