HORRIBLE CUSTOMER SERVICE!!! Simply wanted to add my card to Apple Pay. Over 4 phone calls, 1 disconnect (without provocation), multiple layers of identity verifications and over 2-3hrs of combined... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely abysmal customer service. You can't talk to any real support if you have an overdue payment. Late payment customer service doesn't speak english and will only keep asking you how you'd li... See more
Fortiva is a total joke. Vivent home security uses them for homeowners who dont pay the app. $3000 cost at time of installation. Fortiva refused to send me a written, itemized statement after 3 writ... See more
Haven't used this credit card for 2yrs. 1400 available credit, they quit sending me email notices,now send to messages. 600 in fees this year alone for supposed monitoring. Waiting for card to be canc... See more
Company details
About Fortiva
Written by the company
The Fortiva® Mastercard gives you the flexibility you need for everyday spending. Issued by The Bank of Missouri, this unsecured credit card reports to all major credit bureaus, so responsible use may help you strengthen your credit and potentially qualify for credit line increases over time. You don’t need perfect credit to apply.
Cardholders can earn cash back rewards*, including up to 3% back on eligible gas, groceries, and utility purchases, and 1% back on other qualifying purchases. The card includes real-time account alerts, 24/7 customer support, and convenient account access through the mobile app or online Account Center. Learn more at myfortiva.com.
- $0 security deposit
- $0 application fee
- $0 fraud liability
- No credit score impact (prequalify with a soft credit check)
Click here to view additional details.
Contact info
United States
- www.myfortiva.com
1.2
Bad
302 reviews
No recent history of asking for reviews
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Can you please send me a statement to…
Can you please send me a statement to my address at home with the amount I owe you please
2 February 2023
Unprompted review
Getting the record straight
Good understanding of my situation and clear explanation of follow up procedures
1 February 2023
Unprompted review
The speed at which Fortiva helped to…
The speed at which Fortiva helped to solve my problem.
30 January 2023
Unprompted review
Speedy service
30 January 2023
Unprompted review
Always a great experience with Fortiva
Always a great experience with Fortiva, on every occasion, Great Hospitality, very Courteous and respectful, Takes great interest to resolve any and all problems.
26 January 2023
Unprompted review
They said My card is on it's way
26 January 2023
Unprompted review
Fixing late fees, acc was set up with an automatic payment on due date, somehow it didn’t get processed! Costing me late fees , I realized it today and called to get it fixed
Hopefully you credit my account for the late fees, this was set up at start, and failed to automatically withdraw on due date as I set up on receiving the card
25 January 2023
Unprompted review
Shady & Dishonest
I had a Fortiva credit card through Bank of Missouri and I closed the account last year. They've continued to charge me a $10 monthly maintenance fee because I've been paying it off and maintaining a balance. A few days ago they also charged me an annual fee... for a closed account that I cannot use anymore! I called up and said remove the fee and I will pay off the balance in full right now. They refuse to remove the annual fee. I filed a complaint with the BBB and am also filing a complaint with the NYS AG office against this business.
ALSO: This businesses parent company (Bank of Missouri) has lost it's BBB accredation!!
CURRENT ALERTS FOR THIS BUSINESS
Accreditation Revocation:
On 12/05/2022 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to failure by the business to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:
6. Address disputes forwarded by BBB quickly and in good faith.
6D. Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB.
23 January 2023
Unprompted review
I was Having issues with a payment.
I was Having issues with a payment.. The lady in support was beyond excellent, she took care of my problem and walked me through the "how to". She had me fixed up in minutes. All support rep companies could take lessons from this group. A+
23 January 2023
Unprompted review
Excellent Customer service
23 January 2023
Unprompted review
Just needed help with internet lock
Just needed help with internet lock. Took care of my problem
20 January 2023
Unprompted review
The agent was helpful & empathetic
The agent was helpful & empathetic. He resolved my issue for today offered suggestions for support until my original issue has resolved.
20 January 2023
Unprompted review
During the Holidays the company was…
During the Holidays the company was there for me and my family and staff are always knowledgeable and professional.
12 January 2023
Unprompted review
The representative was helpful with my…
The representative was helpful with my questions and will get back with me.
12 January 2023
Unprompted review
They care about situations in…
They care about situations in life.Thanks a lot
11 January 2023
Unprompted review
They have been good to me so far and…
They have been good to me so far and the payment system they have set up is great,it only takes 24 hours or so for the payment to process not like the other card I have where it takes 7 days to process
11 January 2023
Unprompted review
Fraud Alert
I received a fraud alert concerning a purchase from London! I called Customer Service and from the initial text message of the fraud alert to the call to Customer Service man they were on it!!! Customer Service reps were attentive and patient! I was able to understand them speaking English! They solved my issue in less than 3 mins... Thanks to you all!
9 January 2023
Unprompted review
It is okay but don't give increases much
9 January 2023
Unprompted review
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