American Financial Solutions Reviews 

3,287
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 276 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the supportive and knowledgeable staff who go above and beyond to make the debt repayment process smooth, friendly, and completely manageable. People also appreciate the exceptional customer service, noting that representatives are always remarkably kind, empathetic, patient, and responsive when answering questions along the journey. Consumers note how easy it is to set up structured plans that successfully lower monthly payments and reduce high interest rates. However, some customers also noted minor limitations regarding ongoing creditor negotiations, mentioning that the team was occasionally unable to reach compromises with specific financial institutions or required extended timeframes for complete account resolutions.

What people talk about most

Customer service

People report positive experiences with customer service, noting that representatives are consistently... See more

Staff

Users describe positive interactions with staff, highlighting that representatives are consistently... See more

Service

Customers consistently note positive experiences with service, highlighting professional and timely... See more

Payment

Reviewers highlight positive aspects of payment programs that simplify debt management through manageable... See more

User experience

Customers had positive experiences with user experience, finding the setup process remarkably fast, seamless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

American Financial Solutions has truly changed my life! Thanks to their guidance, I’ve paid down my debt for an entire year without the crushing 30% APR that had held me back for years. Their staff is... See more

Rated 5 out of 5 stars

Every step of the way, American Financial Solutions worked with us to meet our repayment goals. They were kind, helpful, compassionate advocates for us. They made an impossible task doable. They never... See more

Company replied

Rated 5 out of 5 stars

American Financial Solutions took us under their wings and guided us along every step that led us to accomplish what be believed to be impossible and out of reach for us, which was to get out of our s... See more

Rated 5 out of 5 stars

AFS has been essential in my journey to clearing my debt. I can’t emphasize that enough. They were incredibly helpful, understanding and made a huge difference in lowering my payments and getting a co... See more


Company details

  1. Debt Relief Service
  2. Credit Counseling Service
  3. Financial Consultant

Information provided by various external sources

American Financial Solutions is a 501 (c) 3, non-profit credit counseling and financial education agency. In 20 years, we have assisted over 480,000 people in paying off over $50 Billion in debt. Our certified counselors will help you to determine your current financial situation, make a plan to get out of debt, set financial goals and plan for your financial future.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(3,287)

264 reviews in the last 12 months

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Rated 5 out of 5 stars

AFS is the best solution to get out of debt.

If you are trying to get out of debt, got to American Financial Solutions first! There are no gimmicks, no tricks, just decent straight up help. Unlike some debt "settlement" companies that advise you to stop paying and tank your credit, AFS negotiate with your creditors to get your payments to an affordable sum with regular payments to get your debt paid down without destroying your credit. They helped me finally become debt free after years, and as far as I am concerned they're the only real option.

20 March 2026
Rated 5 out of 5 stars

Amazing Customer Service

Amazing Customer Service. There’s always someone kind and friendly there to talk to you and they help you very quickly! Can’t recommend them enough!
They are great!!!

20 March 2026
Rated 5 out of 5 stars

Every step of the way

Every step of the way, American Financial Solutions worked with us to meet our repayment goals. They were kind, helpful, compassionate advocates for us. They made an impossible task doable. They never chided or looked down on us. They were our partners. If you're struggling with finances, drowning in debt, they can help you. No doubt about it.

20 March 2026
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Reply from American Financial Solutions

💓Thank you.

Rated 5 out of 5 stars

So grateful for this company…

Customer service was always available and helpful. When I was ready to pay off my whole balance I was able to do so very quickly. So thankful for this company helping me become debt free!!!

13 March 2026

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