American Financial Solutions Reviews 

3,289
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 280 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the supportive and knowledgeable staff for their incredible professionalism, empathy, and patience when helping individuals navigate difficult debt situations. People deeply appreciate the clear communication, seamless payment setup, and consistent guidance that make it much easier to regain financial stability. However, some customers also noted occasional limitations when trying to resolve issues with specific financial institutions. Reviewers mentioned that compromises were not always achievable with every single creditor or that they desired continuous rate reductions throughout the program. Some people also expressed that they wanted more frequent adjustments to interest rates rather than one-time agreements.

What people talk about most

Customer service

Consumers find customer service to be positive, highlighting that representatives are consistently fast to... See more

Staff

Customers consistently note positive experiences with staff, highlighting that employees are professional,... See more

Service

Clients share positive opinions on service, noting that staff made the process easy and pleasant. Consumers... See more

Payment

Users describe positive interactions with payment options, expressing deep satisfaction and gratitude for the... See more

User experience

People report positive experiences with user experience, highlighting how smooth and straightforward the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Every step of the way, American Financial Solutions worked with us to meet our repayment goals. They were kind, helpful, compassionate advocates for us. They made an impossible task doable. They never... See more

Company replied

Rated 5 out of 5 stars

AFS has been essential in my journey to clearing my debt. I can’t emphasize that enough. They were incredibly helpful, understanding and made a huge difference in lowering my payments and getting a co... See more

Rated 5 out of 5 stars

The customer service was always helpful and fast. I also liked how honest everyone was from the beginning. I was helped by being given multiple choices not just one and that made me feel better about... See more

Rated 5 out of 5 stars

A friend told me about American Financial Solutions, and I am so grateful. We are now paying down our credit card debt in one manageable monthly payment, and they made the process very easy. The staff... See more


Company details

  1. Debt Relief Service
  2. Credit Counseling Service
  3. Financial Consultant

Information provided by various external sources

American Financial Solutions is a 501 (c) 3, non-profit credit counseling and financial education agency. In 20 years, we have assisted over 480,000 people in paying off over $50 Billion in debt. Our certified counselors will help you to determine your current financial situation, make a plan to get out of debt, set financial goals and plan for your financial future.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(3,289)

273 reviews in the last 12 months

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Rated 5 out of 5 stars

Before I signed up with them

Before I signed up with them, I had several other that supposedly offered assistance in helping you in your financial situation by enrolling in debt management/consolidation program but instead want to put you in more financial ruins. AFS' method is straight forward. They tell you exactly what's going happen and the minimal fees they'll charge as opposed to other companies that charge you a huge percentage of the debt you are trying to pay off.
So far, I have been pleased with their service. I won't know 100% until all the accts i enrolled in the program are cleared and the creditors are satisfied.

2 June 2026
Rated 5 out of 5 stars

Good communication and support

Good communication and support, and clearly defining my debt and payment situation, the only thing that might be better would be for you to keep some tabs or review of how my banks are doing keeping up to their agreements visa vi no interest and penalties and all of that stuff, in my case only really the two banks Chase and Bank of America

2 June 2026
Rated 5 out of 5 stars

I loved how I could just count on these…

I loved how I could just count on these bills being paid and getting a receipt for it through my email and I could take it off my mind. I was really surprised how quickly it just happened and the months went by and they’re all paid off! Thank you so much for your help.

2 June 2026
Rated 5 out of 5 stars

10/10

Consistent, reliable, great communication. I love it when a company you work with sells itself because its products or services aren’t smoked and mirrors. I get monthly updates, if I check my accounts balances they are all reflective of my monthly updates, if they aren’t then its an easy call away to fix… can’t really build much more value than that. Wonderful.

10 December 2025
Rated 5 out of 5 stars

AFS is Incredible

Personally, I was in a really dark place when one of my credit card companies advised me to get a hold of American financial solutions. From the very first call, I felt extremely comfortable with this company and that they were going to help me solve my issues. They worked with my credit card companies and they gave me a solution that I was able to work with financially. I am extremely happy with the service that I received from AFS, every time I would make a call the agent that I spoke with were very helpful and very friendly. I have just recently retired from 45 years of customer service and I truly believe that all the agents that I have spoke to, when dealing with AFS, we're always friendly and helpful and that was truly a comfort to me. Thank you, AFS.

8 May 2026
Rated 5 out of 5 stars

An excellent service for reducing debts…

An excellent service for reducing debts and having someone intercede for you with the companies you are dealing with. Friendly representatives guide you in your journey to financial freedom. They helped us: budget, cut spending and reduced the interest rates on our debt.

24 December 2025

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