DPD Deutschland Reviews 

The driver pretended that we were not at home although we were at home actually waiting for the delivery but the van simply never came. Afterwards then packet was delivered to a packet shop in another TOWN, 30 min driving in one direction.

The worst courier service I've ever experienced in my life. I see the status via the tracking number. The packet is stuck at sorting center since a week and not moving forward. I can understand if there is 1 packet but how can it happen with 2 different packet within 2 days..!!!

They employ lazy drivers who pretend they did not find you at home and just do not deliver the goods. Very bad service. Some of them throw the goods into the trash box, the few times they do come.

Run as far as you can. Stolen packages, scam emails, strangers showing at your door for scam because your information is illegally released. Spend a bit more and use DHL.

My parcel that has been sent on 21st December from India has arrived to the Parcel center Neufahrn on 31st December. As of now I haven't received my parcel yet. all my food stuff would have by now got bad.
and more over am just 30 minutes away from the Parcell center , Neufahrn in Münich.
also the customer service when contacted she was pretty rude yelling at me saying that we have technical problems.

All shipment travel activity is displayed in local time for location
Date/Time Activity Location
10/01/2026 6:45 PM The data of your delivery specifications has been transmitted Neufahrn (DE)
05/01/2026 7:56 PM The data of your delivery specifications has been transmitted Neufahrn (DE)
05/01/2026 7:14 PM Were sorry but your parcel couldnt be delivered as arranged. Neufahrn (DE)
05/01/2026 7:02 PM Due to technical problems / force majeure we cannot deliver your parcel in the expected time frame. Neufahrn (DE)
05/01/2026 7:02 PM Due to technical problems / force majeure we cannot deliver your parcel in the expected time frame. Neufahrn (DE)
05/01/2026 7:02 PM Due to technical problems / force majeure we cannot deliver your parcel in the expected time frame. Neufahrn (DE)
05/01/2026 7:02 PM Due to technical problems / force majeure we cannot deliver your parcel in the expected time frame. Neufahrn (DE)
05/01/2026 7:02 PM Due to technical problems / force majeure we cannot deliver your parcel in the expected time frame. Neufahrn (DE)
05/01/2026 7:02 PM Due to technical problems / force majeure we cannot deliver your parcel in the expected time frame. Neufahrn (DE)
05/01/2026 7:02 PM Due to technical problems / force majeure we cannot deliver your parcel in the expected time frame. Neufahrn (DE)
05/01/2026 7:02 PM Due to technical problems / force majeure we cannot deliver your parcel in the expected time frame. Neufahrn (DE)
05/01/2026 7:02 PM Due to technical problems / force majeure we cannot deliver your parcel in the expected time frame. Neufahrn (DE)
05/01/2026 7:02 PM Due to technical problems / force majeure we cannot deliver your parcel in the expected time frame. Neufahrn (DE)
05/01/2026 7:02 PM Due to technical problems / force majeure we cannot deliver your parcel in the expected time frame. Neufahrn (DE)
05/01/2026 7:02 PM Due to technical problems / force majeure we cannot deliver your parcel in the expected time frame. Neufahrn (DE)
05/01/2026 7:02 PM Due to technical problems / force majeure we cannot deliver your parcel in the expected time frame. Neufahrn (DE)
05/01/2026 7:02 PM Due to technical problems / force majeure we cannot deliver your parcel in the expected time frame. Neufahrn (DE)
05/01/2026 7:02 PM Due to technical problems / force majeure we cannot deliver your parcel in the expected time frame. Neufahrn (DE)
05/01/2026 7:02 PM Due to technical problems / force majeure we cannot deliver your parcel in the expected time frame. Neufahrn (DE)
05/01/2026 7:02 PM Due to technical problems / force majeure we cannot deliver your parcel in the expected time frame. Neufahrn (DE)
05/01/2026 7:02 PM Due to technical problems / force majeure we cannot deliver your parcel in the expected time frame. Neufahrn (DE)
05/01/2026 7:02 PM Due to technical problems / force majeure we cannot deliver your parcel in the expected time frame. Neufahrn (DE)
05/01/2026 7:02 PM Due to technical problems / force majeure we cannot deliver your parcel in the expected time frame. Neufahrn (DE)
05/01/2026 7:02 PM Due to technical problems / force majeure we cannot deliver your parcel in the expected time frame. Neufahrn (DE)
05/01/2026 7:02 PM Due to technical problems / force majeure we cannot deliver your parcel in the expected time frame. Neufahrn (DE)
05/01/2026 7:02 PM Due to technical problems / force majeure we cannot deliver your parcel in the expected time frame. Neufahrn (DE)
05/01/2026 8:26 AM Out for delivery. Neufahrn (DE)
31/12/2025 6:40 AM At parcel delivery centre. Neufahrn (DE)

Been waiting on my package since 1 week now. The status is not updating and when you call the customer service you have to wait 4 mins to speak to a real person, only for them to automatically hang up because all the lines are busy.

If I could give a worse rating, I would. Communication is poor. I still haven't received my package. The delivery date keeps moving. Trying to contact the company is difficult. It was an extremely bad experience, and I hope to receive my package and never have to deal with them again.

Update: I still haven't received my package, they have had my package for more than 8 days. I have had support put down the phone mid conversation. I have had support lie to me and I have the emails to prove it. Their service team is terrible, unhelpful and their actual service offering is just as bad.

The postal service is extremely inefficient worldwide. Deliveries are often delayed, and items rarely arrive on time. Delivery staff frequently fail to locate recipients’ addresses and appear careless in their duties, which results in poor and unreliable service. Also, Their Deliverers are liar. I wait for them in my address, but they say, they did not get me.

I changed my delivery options so they could deliver direct to my address but they still deliver our packages to other stations. Any other delivery courier could deliver directly to us except dpd.

I had and have many packages with DPD since December, bought via Vinted, and had all sorts of trouble. There is a package that has not eveN been picked up yet from the initial parcel shop since 16 fkng days!!! Others arrived in the last parcel warehouse(already very delayed) before delivery, were stuck for days and then returned to the seller due to "wrong delivery address" (which is obviously not true). On top of that, they do not respond to any e-mails/form sent to them. It is APPAULING.

awful service as usual and after waiting the whole day, they rescheduled and said I wasn’t home even though I was.

⭐ 1 star – Consistent failure to deliver on time

DPD Germany has proven to be consistently unreliable. Every parcel I’ve received via DPD has missed the expected delivery date, often by several days, with tracking stuck at the same status and no meaningful updates.

This is not a one-off delay but a repeated pattern of poor service. There is no proactive communication, no transparency when parcels are delayed, and no accountability for missed delivery commitments.

Due to the frequency of these failures, I have lost all confidence in DPD as a courier. When given the choice, I will actively avoid using DPD services in the future.

I will also be raising this matter with the Bundesnetzagentur and consumer protection bodies to formally document the ongoing service issues.

Based on my experience, I cannot recommend DPD Germany.
For comparison, I’ve never had these issues with DHL — deliveries often arrive earlier than expected.

DPD is by far the worst courier service I have ever dealt with. I have been waiting for my parcels for over 12 days now, and the level of incompetence is unbelievable. Because of a minor address mistake made by the sender, DPD claims they are unable to correct it due to so-called “data protection laws,” which is nothing but an excuse.
The sender from the Netherlands has already provided all correct information to DPD. Even DPD Netherlands has confirmed everything is accurate. Yet DPD Germany is completely incapable of updating a simple detail. There has been zero progress and zero communication.
On top of that, I am not allowed to pick up my parcels myself, nor will they redirect them to a pickup shop. What kind of absurd and customer-hostile rules are these? My parcels are being held hostage by pure bureaucratic nonsense and laziness.
These parcels are extremely important to me. I have tried contacting DPD multiple times, but it is practically impossible to reach anyone who can actually help. Their customer service is nonexistent.
If I do not receive my parcels soon, I will have no choice but to take legal action against DPD. This entire experience has been unacceptable, unprofessional, and infuriating.

The parcel was supposed to be delivered 2 weeks ago. After a complain per email as there is no other easy to reach them they said they would deliver today. Stayed home to make sure I get the parcel but they never delivered. Instead they said they couldn't reach me and I have no idea what will happen now. Their app still shows the delivery vehicle at the same place as this morning! And I actually needed the parcel for my upcoming trip. From now on I'm never buying anything if it's supposed to be delivered by DPD. WORST service ever

As always something going out with DPD...... you're waiting.... wait some more.....when you're package will arrive.... that's the question!
Never I received a package which was send with DPD without problems, never received in time.
I cannot understand why companies want to work with this company.
I as a consumer if I had the choice.....never would use them.
I cannot even understand if they see these bad reviews they don't even try to change something to resolve all these problems..delays...

One star is still too many to give.
Worse delivery service ever.

DPD is the worst delivery service I've ever come across just today they away my stuff which I bought on Amazon with quite some significant amount, and when I call their office all they told the stuff was not with them it's has been delivered to me while was at work and the delivery date was on between 17.12.2025-18. 12.2025 can you believe this kind delivery service if you meet the owner keep it and leave them the note. Which they track and get their stuff save. But crazy am pist of right now!

Supposedly tried to deliver my package 3 times. Was home every time, not once did they ring.

THE WORST DELIVERY SERVICE
DPD delivered one of the worst service experiences I’ve had. My package was scheduled for delivery on Monday. That day it was not delivered, it was not redirected to a parcel shop, there was no second attempt — and at 5 pm on that very same day DPD sent it straight back to the seller. No explanation, no additional delivery attempt, nothing.

Never had a worse delivery experience. No Item delivered and no way at all to get any support or information