I had difficulty understanding the contact operator. This is only a booking service. Less persistence in the first contact stage would be better. I really don't want to be filling in reviews on a boo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Supplied the most competitive price for the work required. Very easy to accept and arrange. Very professional handling and very clear picture of the next steps in process. No catches or sign ups.... See more
Company replied
I contacted Peoples/Ford in Speke ,Liverpool on the Monday 12 January 2026 and arranged to get my Ford Galaxy MoT tested for the next day. When I arrived, I was dealt with, very courteously and stra... See more
Company replied
Got 4 quotes the same day and got an appointment sorted the following day. Only suggestion I would make is the site needs to be clearer about the process. When you click 'make a booking' you don't imm... See more
3.5
Average
1K reviews
Replied to 14% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very efficient.
7 April 2022
Unprompted review
Reply from MyCarNeedsA
Thanks Malcolm. That is what we aim to deliver. Fast, efficient and convenient.
AH
Very helpful at all time.
4 April 2022
Unprompted review
They do what they say they do
They do what they say they do. Very helpful , good company. Thank you. Paul.
1 April 2022
Unprompted review
Reply from MyCarNeedsA
Thanks Paul. Appreciate the kind comments.
Jo
Fantastic thanks
31 March 2022
Unprompted review
Reply from MyCarNeedsA
Thank you Anthony. We appreciate you sharing.
Scott
What can i say but this is an…
What can i say but this is an outstanding web site, for all your car needs. Would'nt use any other site. " outstanding " 👍😊
27 March 2022
Unprompted review
Reply from MyCarNeedsA
And an outstanding review too. Thank Marc!! We appreciate it.
Scott
Reply from MyCarNeedsA
Thank you. We look forward to helping out next time.
Scott
My car need Mot
12 March 2022
Unprompted review
All cars need a 'My car Needs a'
What a cracking little service you provide. You connect customers with essential services taking a lot of the leg work out of trying to find trustworthy garages. Definitely will use again.
8 March 2022
Unprompted review
Reply from MyCarNeedsA
Thank you very much for the feedback Geoffrey. We genuinely appreciate it.
More importantly, we look forward to looking after you and your car next time around.
Scott.
Air con service
Easy to use and had lots of quotes to choose from with all giving really good information of what they cover and do
7 March 2022
Unprompted review
Reply from MyCarNeedsA
Glad to have been of help Peter. Thank you for sharing your experience.
Reply from MyCarNeedsA
We're glad to hear this and will share your comments with the team. Thanks for sharing.
Great service and price
Great service and price
Easy to arrange , Quality job completed and competitive price
Would recommend and use again
4 March 2022
Unprompted review
Reply from MyCarNeedsA
Thank you Chris. We look forward to helping out the next time.
J.
Very easy to use and understand
1 March 2022
Unprompted review
Reply from MyCarNeedsA
Thanks for the feedback. We are glad to have been able to help.
wonderful service was gonna have to…
wonderful service was gonna have to wait ages for what i needed and they got it arranged for me that same day ...couldn`t ask for more better and swift service
23 February 2022
Unprompted review
Reply from MyCarNeedsA
We are glad to hear we were able to help. Thanks for taking the time to share your feedback.
Reply from MyCarNeedsA
Thanks for taking the time to share your feedback. It is always appreciated.
A great service
A great service, I've used this app a few times and never been let down.
Highly recommend.
16 February 2022
Unprompted review
Reply from MyCarNeedsA
Hi Graham,
Thanks for the kind comments and your business. Glad to hear we've been of use and will work hard to keep helping where we can.
James
Thank you for the help to book my car…
Thank you for the help to book my car in for service and mot
11 February 2022
Unprompted review
Reply from MyCarNeedsA
You are very welcome. Glad to have been of help.
I'm beginning to wish I'd not bothered.
On the face of it, this is a great idea. Sadly, it hasn't worked out for me. Firstly, your quote arrives with a 'chat' field, to allow you to ask a question about the quote. Either it doesn't work or it's ignored, as my query went unresponded to. Then there's a button for you to request a callback. Either that does nothing or that too is ignored, because I received no call. Finally, if you do accept a quote, you get an automated email, saying you'll be contacted within 24 hours. I was not. I'd simply argue that, if you are going to set up a site like this, you make sure the processes work. In my case, none did. The first rule of business is not to offer products or services that you cannot deliver.
9 February 2022
Unprompted review
Reply from MyCarNeedsA
Hi Chris. Apologies for the issues with your recent job request. We have followed up with the service provider and one of our team will be in touch.
Great comparison service
Great comparison service, easy to use and find what you need quickly.
8 February 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.