Website was good easy to find what I was looking for. However didn't get the usual confirmation email and parcel tracking, so went through the process again think purchase hadn't gone through. Now I'v... See more
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A difficult review to write because my experience with Auto Parts was mixed – but the bottom-line is that I would buy from them again because they provided a full no-quibble refund. The product (a fro... See more
Prompt delivery, reasonable pricing, and the lamp was in good condition
I bought an aftermarket Mazda 2 bumper and the bumper was a perfect fit and the service was awesome. I bought the bumper on Monday night and it was ready for pick up on Tuesday afternoon. Pick up in S... See more
Company replied
Company details
Written by the company
My Auto Parts is the online auto parts store of one of Australia's largest importer of genuine, certified and quality aftermarket car parts. All our parts are brand new, in stock and in Australia.
Contact info
Brisbane, Australia
- info@myautoparts.com.au
- www.myautoparts.com.au
3.9
Great
982 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 63% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The part I ordered was exactly what I…
The part I ordered was exactly what I needed but I had asked if the clips were with the part and was told no so I spent an extra $25 for clips that I didn’t need because the clips were with the part.
It would have been better if they communicated better.
Otherwise I am very happy with the part that I ordered
21 May 2025
Reply from My Auto Parts
Hi Milton! We’re glad to hear that you received your order quickly and that you’re satisfied with your new car part! We apologise for the inconvenience regarding the screws/clips. Our customer service agent has confirmed that these parts are not included with the specific part you ordered. We value your feedback and will continue to strive for excellence. Please don’t hesitate to reach out via email at info@myautoparts.com.au if you have any further questions or concerns. Thank you so much and enjoy your new car part!
Great website, lots of parts in stock.
Great website, lots of parts in stock, easy to deal with, great customer service.
21 May 2025
Reply from My Auto Parts
Thanks for the awesome review, Scott! We're thrilled you had a great experience with our website and customer service. Enjoy your new car part – we look forward to helping you again!
Great pricing and product
Great pricing and product, courier they used was a major disappointment but the company itself was very good.
17 April 2025
Reply from My Auto Parts
Thank you for your feedback! We hope you enjoyed your new car part! Until the next one! Cheers!
Reply from My Auto Parts
Thank you, Peter for this amazing review! We are glad that you have enjoyed our services! Enjoy your new car part! Until the next one! Cheers!
Reply from My Auto Parts
Awesome review from Shaun! Thanks Mate! Glad you have enjoyed our services! Enjoy your new car part! Until the next one! Cheers!
Good contact over the phone
Good contact over the phone, efficient, professional & friendly.
19 March 2025
Reply from My Auto Parts
Thank you, Dalia for the great feedback! We appreciate you taking the time to write us this amazing review! Cheers! Enjoy your new car part! Until the next one!
Reply from My Auto Parts
Thank you for the 5-star review! Cheers mate! Enjoy your new car part!
Refund required
Payment for products was taken promptly on 20th March 2025 however when the product was not suitable after viewing it at pick and collect in Victoria we were told we would be provided with a refund. Nearly 3 weeks later and I am still waiting.
19 March 2025
Reply from My Auto Parts
Dear Petra,
Thank you for bringing this to our attention. We sincerely apologise for the unacceptable delay in processing your refund following your return at our Victoria click and collect location. We understand your frustration, especially considering your prompt payment on March 20th, 2025.
We are currently investigating the cause of this extended delay to ensure it doesn't happen again. We recognise the importance of timely refunds and are committed to resolving this issue for you immediately.
We have now issued your refund and have sent you an email with the details. Please review the email for confirmation.
We acknowledge that the wait time you experienced is unacceptable. To ensure quicker assistance in the future, please don't hesitate to reach us directly at our customer support phone line, 1300 566 563.
Again, we sincerely apologise for the inconvenience this has caused you. We value your business and are dedicated to regaining your trust.
All the best,
My Auto Parts
Quality products
Quality products, cheaper then buying spare parts directly from the dealer. Quick delivery of goods.
18 March 2025
Reply from My Auto Parts
Thank you so much for your awesome feedback, mate! Enjoy your new car part and until the next one! Cheers!
No response, hasn’t been delivered after nearly a month of waiting
I have been waiting nearly a month now for a part to arrive at my local warehouse so I can collect it. I’ve sent emails to them but have gotten no response, it said it was in stock and would be delivered 1-4 days. Hopefully this gets their attention so I can either get a refund or they decide to actually deliver the part.
14 March 2025
Unprompted review
Reply from My Auto Parts
Hi Ryley,
We're very sorry to learn of your recent experience. We recognise that we didn't meet your expectations, and we sincerely apologise for any frustration this caused.
Your feedback is invaluable, and we're eager to understand the details and make things right. Please contact us at https://www.myautoparts.com.au/pages/contact so we can discuss this further and find a resolution together.
Thank you for bringing this to our attention.
The My Auto Parts Team
Reply from My Auto Parts
Legendary feedback! Seriously, thank you! Enjoy your new car part and until the next one! Cheers!
After three orders and three misses enough is enough
Three strikes, I've ordered 3 times from this site, for work and personal items and have had issues each time. It's a bit of a joke. Delays in picking / packing / dispatch and shipping is slow to say the least, could walk interstate to collect faster, little to no communication, I've always had to chase them for the parts / an answer, then answer is always the same automated BS, we apologies and are looking in to it blah blah blah. Then once again lucky to hear from them again unless I initiate.
Stock is not "on the shelf" or comes from multiple warehouses with different dispatch and transit times if your lucky they might mention this but don't count on it.
As a 20 year spares, warehouse and logistics veteran I would be ashamed and embarrassed to run things like these guys do.
Will stick to a couple of other spares sites that seem to make some sort of effort.
4 March 2025
Unprompted review
Reply from My Auto Parts
Hi Scott,
We sincerely apologise for the inconvenience this may have caused you. We completely understand your frustration. Apologies, there were unusual errors with the courier; the delivery of items is out of our hands once the parcel leaves the premises. We have started following up with the courier to review and not have this type of issue happen again. At My Auto Parts, we strive for accuracy and reliability, and we know we've let you down. We've processed a 100% full refund of your order. We want to assure you that we are taking steps to prevent this from happening again. If you have any further concerns, please reach out to us at info@myautoparts.com.au or 1300 566 563. We are here to listen and help.
Cheers!
My Auto Parts
Quick and professional service.
15 February 2025
Reply from My Auto Parts
Thank you so much for your 5-star review! Enjoy your new car part! Until the next one! Cheers!
Reply from My Auto Parts
Thank you so much for your 5-star review! Much appreciated mate! Cheers and enjoy your new car part! Until the next one!
I'll keep purchasing from My Auto Parts.
Great price, very good quality Alternator, factory tested with results included with the product, you know it's going to work before installation, fast delivery.
16 February 2025
Reply from My Auto Parts
Thanks a bunch for the 5 stars! Appreciate it, mate. Enjoy the new car part! Cheers!
Reply from My Auto Parts
We are delighted to receive your 5-star rating. Thank you for your support. Please enjoy your new car part! Cheers!
You have taken my money but no parts…
You have taken my money but no parts have been delivered this is not on please refund me my money
18 January 2025
Reply from My Auto Parts
Hi Bert,
We're so sorry you had a negative experience. We've reached out to you via email and have also issued a full refund for your order. We had some temporary issues responding to all the customer questions and now we have 1300 566 563 number customers can call if they have any issues.
Thanks,
My Auto Parts
I bought alternator for prado 120
I bought alternator for prado 120. The price was very cheap compared to other suppliers. The average cost I was quoted by others was in excess of $400 but I paid to My Auto Parts $140 including delivery and it was delivered in one day.
19 January 2025
Reply from My Auto Parts
Awesome 5-star review! Thank you mate! We are glad that you have enjoyed our services! Enjoy your new cart part! Cheers!
Ordered an ‘in stock’ item as shown…
Ordered an ‘in stock’ item as shown online (click and collect) . Now has been over 3 weeks with item not known where
18 January 2025
No communication they have no idea of…
No communication they have no idea of where Warwick is just a joke don't use these Idiots
19 January 2025
Reply from My Auto Parts
Hi Rory,
We're so sorry you had a negative experience. We've reached out to you via email and have also issued a full refund for your order. We had some temporary issues responding to all the customer questions and now we have 1300 566 563 number customers can call if they have any issues.
Thanks,
My Auto Parts
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