musicMagpie Reviews 

360,703
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 33,907 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery and the wide selection of pre-loved movies, music, and books available on the platform. Consumers also note the highly competitive prices, consistently reliable product conditions, and the remarkably smooth, straightforward trade-in process for selling old mobile devices. However, some reviewers were not happy with item quality, specifically mentioning scratched music discs, non-working DVDs, or unexpected technical issues with refurbished mobile phones. Additionally, a few people noted occasional delivery setbacks, such as packages experiencing courier delays or arriving with somewhat inadequate protective packaging.

What people talk about most

Product

People report positive experiences with product, noting that items such as CDs, DVDs, books, and refurbished... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting prompt and fast arrivals.... See more

Service

Customers had positive experiences with service, highlighting a quick, painless, and reliable process when... See more

Price

Consumers find price to be positive and consistently report great value and competitive rates. Reviewers... See more

Quality

Users describe positive interactions with quality, noting that items consistently arrive in excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have two DVD players and want to watch some old favourite. Streaming is charging and more expensive than buying bundles on Music Magpie. All DVD’s arrive quickly and great condition using royal mail.... See more

Company replied

Rated 5 out of 5 stars

Trading in my old phone via Timpson was quick, easy and straightforward. Having had a poor experience with a previous trade in, I particularly valued being able to hand my phone over in person to be a... See more

Company replied

Rated 5 out of 5 stars

MusicMagpie always provide quality (used) material. Wether it is CDs or DVDs or whatever you order. Combined with a first class Postal serve and competitive prices What more could a customer ask for... See more

Company replied

Rated 5 out of 5 stars

Brilliant service provided for selling on a mobile phone. Easy to set up account, good price offered, helpful guides on how to clear personal data before sending, and payment was received straight in... See more

Company replied


Company details

  1. Recycling Center
  2. Cell Phone Recycling and Unlocking Service
  3. Online Marketplace
  4. Used Computer Store

About musicMagpie

Written by the company

musicMagpie is the fast, easy and FREE way to get cash for your Mobile Phones, Tech, CDs, DVDs, Games and Books!

Start Selling Sell Mobile Phones

About musicMagpie

Written by the company

musicMagpie is the fast, easy and FREE way to get cash for your Mobile Phones, Tech, CDs, DVDs, Games and Books!
Fast Same Day Payments
We pay on the same day your items arrive with us, giving you cash to spend sooner!
Tech Price Promise
We guarantee to pay the full amount we offer for your tech (including mobile phones or games consoles) or return them for FREE – no questions asked!
FREE App
Use your phone’s camera to scan your CDs, DVDs, Games and Books for an instant price. It’s easy to sell Tech using our app too!
FREE Courier
We’ll pick your stuff up from your doorstep on a day of your choice. Alternatively, you can send your stuff for FREE from a ParcelShop or Post Office.
Send Your Stuff in One Box
Whatever you’re selling, pack it all into one box. Best of all, you can use any box you like!
Hundreds of Millions Paid Out to Our Happy Customers!
Are you one of them? Leave us a review and let us know what you thought!
Refer a Friend and get a FREE £5!
Love using our service? Tell a friend about us and we’ll give you both a FREE £5! You can refer as many friends as you like, so there’s no limit to the cash you can make. Click the 'Visit musicMagpie' button below to get started!

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

361K reviews

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1-star

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4.5

All reviews

(360,703)

32,194 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Prompt delivery and phone in excellent…

Prompt delivery and phone in excellent condition

3 September 2026
musicMagpie logo

Reply from musicMagpie

Hi Lebanna,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 5 out of 5 stars

I was kept informed as to the status of…

I was kept informed as to the status of my selling order. Posted via Royal Mail on Monday, 7th September and on Thursday, 9th September I was informed that the money would be in my account. I also got a good price for my watch when compared to Apple. Thank you music magpie.

10 September 2026
musicMagpie logo

Reply from musicMagpie

Hi Anita,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 5 out of 5 stars

Quick reliable and kept me informed…

Quick reliable and kept me informed during whole process

10 September 2026
musicMagpie logo

Reply from musicMagpie

Hi Tina,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 5 out of 5 stars

Quick and efficient

Quick and efficient. Step by step communication in where my parcel and payment was up to

10 September 2026
musicMagpie logo

Reply from musicMagpie

Hi Mr,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 1 out of 5 stars

Atrocious

Despite having paid for next day delivery and ordering several hours before their 10pm cut off, it took 3 days for the phone to arrive! I got absolutely no updates from them or the courier. I hadn't even been sent a tracking code!

To add insult to injury I ordered black phone and I've received a purple phone! Avoid this company.

10 September 2026
Unprompted review
Rated 5 out of 5 stars

Super quick and easy service to take my…

Super quick and easy service to take my phone to our local Timpsons to trade in. The money was in my account after about 10 minutes of leaving the store. Have already recommended this option to other people.

9 September 2026
musicMagpie logo

Reply from musicMagpie

Hi Iona,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 3 out of 5 stars

Great CD selection and fair prices that need attention, but the support is lacking

I have placed several CD orders with MusicMagpie however, my most recent order contained incorrect details, and I have not received a order confirmation. I have been attempting to reach customer service for over a week, but I have only received automated responses that do not address my concerns. I would appreciate it if a human representative could assist me next time, as the lack of support has made me hesitant to continue shopping on MusicMagpie. Pricing is generally acceptable, some CDs are cheaper while others are more expensive than purchasing directly from the artist. I believe it would be beneficial to provide more attention to setting fair and consistent prices for your used CDs.

27 August 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service and recieved items…

Brilliant service and received items quickly

3 September 2026
musicMagpie logo

Reply from musicMagpie

Hi John,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 5 out of 5 stars

Books that are in immaculate condition…

Books that are in immaculate condition for a fraction of the cost and with free delivery.

9 September 2026
musicMagpie logo

Reply from musicMagpie

Hi Sharon,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 5 out of 5 stars

A VERY HAPPY CUSTOMER

I've been ordering pre-loved DVDs from Music Magpie for some time now and in my experience they are the best sellers I've dealt with. Their prices are very competitive, DVDs always arrive on time in good condition and free postage. The only downside is the packaging is a bit flimsy and could be better to protect damage to the contents. Very happy customer.

10 September 2026
musicMagpie logo

Reply from musicMagpie

Hi Miss,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 5 out of 5 stars

Great service and price

They had exactly what I wanted and at a great price. Delivery was communicated well and items received in a matter of days - will definitely use again.

10 September 2026
musicMagpie logo

Reply from musicMagpie

Hi Sweep,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 3 out of 5 stars

A little disappointed

I've bought phones of another site previously. Your ratings are different.. Your phone had a few more scratches and cost a little more based on what I'd purchased of the other site previously.. I would have lowered the description for condition and the price.. A little disappointed 😞

10 September 2026
Rated 5 out of 5 stars

Dead Easy

Scanning the DVDs online was dead easy, although I was surprised by the number of bar codes which were not recognised (were they dodgy copies I wonder?). It helped our efforts to declutter and earned a few quid in the process. The collection was poor. Evri said that they called twice to collect and we weren't at home (we were on both occasions), however when our usual Evri delivery man returned from holiday he said that his replacement hadn't been doing the job properly. Once collected everything worked like clockwork.

10 September 2026
musicMagpie logo

Reply from musicMagpie

Hi Keith,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 5 out of 5 stars

Good value and delivery

10 September 2026
musicMagpie logo

Reply from musicMagpie

Hi Mark,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 5 out of 5 stars

So easy to order off this site and very…

So easy to order off this site and very reasonably priced

3 September 2026
musicMagpie logo

Reply from musicMagpie

Hi Helen,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 5 out of 5 stars

Phone looked unused

Phone looked unused. Reasonable price. Prompt delivery.

10 September 2026
musicMagpie logo

Reply from musicMagpie

Hi Mr,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 5 out of 5 stars

Very good.

Cheaper than A.

10 September 2026
musicMagpie logo

Reply from musicMagpie

Hi Ian,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 5 out of 5 stars

Pleased with quick delivery,good…

Pleased with quick delivery,good packagrhg and good price, thanks.

3 September 2026
musicMagpie logo

Reply from musicMagpie

Hi Carol,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 5 out of 5 stars

Great service

Great service, fast delivery

10 September 2026
musicMagpie logo

Reply from musicMagpie

Hi John,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 5 out of 5 stars

Item arrived quickly and was exactly…

Item arrived quickly and was exactly what I was hoping for.
Music Magpie is always my choice In finding my choice of DVD.
They always have lots to choose from.

3 September 2026
musicMagpie logo

Reply from musicMagpie

Hi Elaine,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

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