Brilliant! Great customer service emailed me back ontime and asnwered all my questions. I orderd the Multi Functional Trainer, arrived on time, my 16 yr old son put it all together for me by himself... See more
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Review summary
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Reviews shaping this summary
Recently purchased the Phase 4 multi squat rack with smiths - great assistance from the whole team. I visited the show room at Preston and received great help from Carl. Product delivered as promise... See more
Company replied
Excellent piece of equipment!!! I was fed up of waiting around in the gym to use certain equipment so I decided to convert my garage into a home gym instead. So I shopped around for a functional train... See more
Company replied
The Muscle Squad dual action pulley cable machine…. Is literally the best piece of kit I have ever bought. No question. I can now train my entire body from my garage and have cancelled my gym m... See more
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Company details
- Fitness Equipment Store
- Fitness and Nutrition Service
- Fitness Equipment Wholesaler
- Sporting Goods Store
About MuscleSquad
Written by the company
Home & Commercial Gym Equipment
What we're known for
Why choose MuscleSquad?
We take quality very seriously and vigorously test our prototypes before approving a new product. if it doesn't meet our standards, we don't sell it.
Service
Our expert support team regularly earns praise here on Trustpilot and are well-versed in matching customers with the perfect piece of equipment. Whether it's before you buy or after, we'll be with you every step of the way.
Reliable
We've built gyms for personal training studios, professional football teams, corporate offices and more. When we work with a partner to complete a project, it always has our full attention.
Value
We want to make sure that high-quality, reliable kit is available to everyone, which is why we regularly review our pricing so that we can offer the most competitive deals possible.
Community
When you buy from us, you become part of our Squad and benefit from regular training emails, workout guides and other content from our team of fitness experts. After all, buying the right kit is only half the battle; the rest is all consistency!
Contact info
11 Garamonde Drive, MK8 8DF, Milton Keynes, United Kingdom
- 08004714938
- info@musclesquad.com
- www.musclesquad.com
4.8
Excellent
6K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had a problem with Royal Mail not…
Had a problem with Royal Mail not leaving them in safe place, but no fault with musclesquad. Arrived well packaged and good communication throughout. Very impressed with product
13 October 2025
Unprompted review
Reply from MuscleSquad
Hi There,
Thank you for your feedback! We’re really pleased to hear you were impressed with the product and our communication. We’re sorry to hear about the issue with Royal Mail, but we’re glad it all arrived safely in the end. We appreciate your understanding and hope you enjoy your purchase!
Many thanks,
MuscleSquad
Amazing equipment and arrived so…
Amazing equipment and arrived so quickly. Great customer service, too!
22 September 2025
Reply from MuscleSquad
Hi Pablo,
Thank you for leaving us the review!
Glad to hear that you have received all your equipment from us as well as found our customer service team helpful!
Enjoy the workouts 💪
Many thanks,
MuscleSquad
Helpful when asking for advice fast…
Helpful when asking for advice fast delivery easy to use site.
8 September 2025
Reply from MuscleSquad
Hi Brian,
We're so pleased to hear our customer service team were able to assist you throughout your purchase with us & you found our site easy to use.
We we hope you enjoy your new kit.
Many thanks,
MuscleSquad
came in good time and quality
came in good time and quality! 10/10 would recommend:) i’ve got nothing to criticise!
1 September 2025
Reply from MuscleSquad
Hi Felicity,
Thank you so much for your lovely review!
We’re delighted to hear your order arrived quickly and that you’re happy with the quality. Your recommendation means a lot to us!
Many thanks,
MuscleSquad
All good
All good, would’ve liked to be notified of delivery day and time as it was dropped on my drive when I was at work and it rained and everything got wet - not nice when all the packaging is soaking wet. Didn’t affect the kit though!
9 September 2025
Reply from MuscleSquad
Hi Ian,
Thank you for your feedback and for leaving us a review!
We’re really pleased to hear the kit itself was unaffected, but we completely understand how frustrating it must have been to find your order left out in the rain. We’ll be passing this on to our courier team, as we want to make sure delivery is as smooth as possible for you next time.
We hope you've had a chance to get your Advanced Multi-Functional Trainer all set-up for your first workout 💪
Many thanks,
MuscleSquad
Excellent customer service from…
Excellent customer service from answering questions before ordering and organising delivery. Well made machine!
1 September 2025
Reply from MuscleSquad
Hi Aaron,
Thank you so much for your review!
We're glad to hear you’re happy with the overall service during your purchase. Wishing you plenty of great workouts with your new Advanced Multi-Functional Trainer package 💪
Many thanks,
MuscleSquad
Reply from MuscleSquad
Hi Robin,
We're pleased to hear you had an overall great experience whilst purchasing from us.
We hope you enjoy your new dumbbell set.
Many thanks,
MuscleSquad
Top company
Top company, bought 1000s of pounds worth of gym equipment from them. Always good quality gear and priced well.
1 August 2025
Reply from MuscleSquad
Hi Rick,
Thank you so much for your fantastic review! We really appreciate your continued trust in us and are delighted to hear that you’re happy with the quality and value of your equipment. It’s great to know the multi-functional trainer, plates, accessories, and dumbbells are all serving you well.
We look forward to supporting your fitness journey for years to come! 💪
Many thanks,
MuscleSquad
Reply from MuscleSquad
Hi Yassine,
Thank you for taking the time to leave us a review. We're so pleased to hear you love your new Dual Action Pulley Machine and we hope it is a great addition to your home workouts!
Many thanks,
MuscleSquad
Exceptional Equipment and Service
I bought a MuscleSquad multi-gym unit recently. Just delighted with the purchase and the support from MuscleSquad.
The equipment itself is exceptional, top quality and such a pleasure to use. Dealing with MuscleSquad was also a pleasure - they were responsive and prompt, and the installation team were first class. I cannot recommend them highly enough
4 August 2025
Unprompted review
Reply from MuscleSquad
Hi Nick,
Thank you so much for your wonderful review! We’re delighted to hear that you’re enjoying your new multi-gym and that our team made the whole process a positive experience. We take pride in providing both top-quality equipment and excellent service, so it’s fantastic to know we delivered on both for you. Enjoy your training, and thank you for recommending us! 💪
Many thanks,
MuscleSquad
Really pleased with the equipment I…
Really pleased with the equipment I bought training now better than ever before hundred percent recommend
14 August 2025
Reply from MuscleSquad
Hi Tony,
Thanks so much for your fantastic review!
We’re thrilled to hear you’re really pleased with your new equipment and that your training is now better than ever. With the Advanced Multi-Functional Trainer, plus your dumbbells, slam balls, kettlebells and more, you’ve got a seriously versatile setup — perfect for taking your workouts to the next level.
We really appreciate your recommendation and look forward to supporting your training for years to come.
The MuscleSquad Team 💪
I am enjoying my hex dumbells as they…
I am enjoying my hex dumbells as they are well designed and made.
Thanks for the quick delivery too.
16 September 2025
Unprompted review
Reply from MuscleSquad
Hi Dennis,
Thank you for your feedback! We're so pleased to hear you're enjoying your hex dumbbells and that delivery was quick.
Keep up the great work 💪
Many thanks,
MuscleSquad
Equipment is solid
Equipment is solid, best deal out there, perfectly packaged, delicately delivered, no issues. Will be back for more when gym space is available.
28 August 2025
Unprompted review
Reply from MuscleSquad
Hi JayTee,
Thank you so much for your feedback! We're thrilled to hear that the equipment arrived in perfect condition and met your expectations. We look forward to helping you again when you’re ready to expand your gym space!
Many thanks,
MuscleSquad
Muscle Squad Multi-Functional Trainer
Firstly the equipment is fantastic. It does everything it says it will do. It is so well built, that it feels like it will last a very long time. It is a perfect size for a home gym. And it offers so many different exercises.
Secondly the delivery and installation was amazing. They turned up exactly on time and built the gym for us, including taking away the rubbish. I could not have put this together myself, it had too many parts and was too complicated to do it on my own. So the guys who came were amazing! And they were a pleasure to have in the house.
The equipment and the support from Muscle Squad is incredible and I would recommend them to anyone who wants an affordable gym of the highest standard.
25 August 2025
Unprompted review
Reply from MuscleSquad
Hi Robert,
Thank you so much for taking the time to share such a detailed review!
We’re delighted to hear that you’re enjoying your new equipment and that it’s the perfect fit for your home gym. It’s great to know our recommended delivery and installation team made the process smooth and stress-free for you — we’ll be sure to pass on your kind words to them.
We truly appreciate your recommendation and your support. Wishing you many great workouts ahead with your new setup! 💪
Many thanks,
MuscleSquad
Fantastic set of weights
I’m delighted with my muscle squad Olympic weights. Accurate descriptions on the website helped me to make my choice and I found these to be just as described. The narrower width of the plates allows me to fit more on my Olympic international bar and the colours look great.
Not very ‘grippy’ in the hands, as they’re less ‘rubbery’ than some bumper plates and I’m slightly worried about them slipping through my fingers. However I do think this is because they are made of a premium material. They do not give off a nasty scent at all as some rubber plates do.
28 August 2025
Unprompted review
Reply from MuscleSquad
Hi there,
Thank you so much for your review!
We’re delighted to hear you’re happy with your Muscle Squad Olympic weights and that the product matched your expectations from the website.
We really appreciate your feedback on the grip — it’s useful for us to hear how the premium material feels in use, and we’ll certainly keep this in mind. We’re so pleased you’re enjoying your new plates, and we hope they serve you well for many sessions to come!
Many thanks,
MuscleSquad
Excellent from start to finish
Excellent from start to finish. Answered questions on the product and bundle. Was good to deal with an actual person. Helpful in recommending installers as well.
7 July 2025
Reply from MuscleSquad
Hi Viran,
We’re delighted to hear you had such a positive experience from start to finish. It’s great to know our team could answer your questions, recommend the right bundle, and connect you with trusted installers.
We really appreciate your feedback and look forward to helping you again in the future!
Many thanks,
MuscleSquad
Reply from MuscleSquad
Hi Paul,
It's great to hear that you found our site easy to order from and received a quick delivery of your new 6ft barbell.
We hope it is a great addition to your workouts 💪
Many thanks,
MuscleSquad
Quality Kit and Great Service
Hi - just wanted to leave a few comments on the great products and service of MuscleSquad. I ordered the Phase 4 Multi Functional Squat Rack with Smith Machine and have been really impressed with the quality. I had excellent advice from the team at MuscleSquad in terms of kitting out my home gym to fit my needs. I have been very happy with the Rack, benches and dumbbells and the order and delivery process was smooth. Will be continuing to add to my gym with products from this company
18 July 2025
Unprompted review
Reply from MuscleSquad
Hi,
Thank you for leaving us the review.
We are pleased to hear that you have received good service throughout your order with us - its good to know that we could help build your gym to fit your own personal needs!
We are looking forward to fulfilling your future orders.
Glad to have you apart of the Squad 💪
Many thanks,
MuscleSquad
Great products and quick delivery
Great products and quick delivery. I also got an instruction sheet with my dumbells so all good.
26 August 2025
Reply from MuscleSquad
Hi Dennis,
Thank you so much for the 5-star review! We're thrilled to hear that you're happy with the products and our quick delivery. We also appreciate you mentioning the instruction sheet—we want to make sure you have everything you need to get started.
We hope you enjoy your new dumbbells!
Many thanks,
MuscleSquad
Great product delivered on time
26 August 2025
Reply from MuscleSquad
Hi Quentin,
We're so pleased to hear you love your new rubber bumper weight plates set and that you received a quick delivery.
Many thanks,
MuscleSquad
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