Muji Reviews 

Don't buy their clothing there, especially the sweaters. Horrible quality, no customer service.

Bad customer service.
I bought 4 acrylic boxes online. I wish I had not. They sent the order 6 days after I ordered, and when it finally arrived I notice two of the boxes had flaws in from of scrathes. So I wrote to customer service that I notice scrathes/lines on two of the boxes after unpacking them. The customer service replied after back and forth emailing that they could offer me 5 % off for the two boxes or i could retten them but only get my money back if they were in original packethin...well how I'm a supposed to do that. They were wrapped in tight plastic cellofon type of wrapping so I can't put it back to original state. And why would they try to resell something that is defekt.
I don't recommend online chopping at muji.

The website is so buggy! The code I had for joining did not give me the £10 off and 403 codes appeared every second click of the website.

The things I have got that are good from there are notebooks and some chopsticks and little cups.

However, their pens run out very easily, I had watch from them whose strap broke within a month and their website is incredibly poorly made, full of glitches, errors and unclear specs e.g. things arrive covered in plastic when they aren't advertised as having this, misleading page sizes and notebook content/layout, and ordering 3 of something instead of 1 (I'm not an old man, I can count, but their online baskets require constant refreshing so you don't quite know what you have), and so on.

I would certainly never advise buying anything substantial from them, and I certainly wouldn't recommend ever using their website, which is not only an utter, buggy mess, but whose online fulfilment takes aaaages, no matter how simple the order.

Muji, get to grips with your delivery service! I bought a bed on 7 August. It was dispatched four days later and arrived a shocking 20 days after. There's no tracking. You know that the courier will only ring an hour before delivery, as if normal people will be waiting around for the call. You don't say this at the time of purchase. It's a rare company that doesn't have a proper system and treats its customers with such disdain. I bought a wardrobe from TYLKO recently. Use them as an exemplar of thoughtful customer care.

Ordered some items and four days later the order was still open without any further communication. Contacted muji who said they'd had an in-house stock take and order yet to be processed. As I was going away in a few days I cancelled the order. The email said I'd have to wait up to 14 days excluding weekends to receive my money. Think this is appalling, they took my money instantly and now I have to wait. I now remember this happened a few Christmas' ago and I was left weeks waiting for a refund. I have opened a case with PayPal.

Muji suitcases look great but unfortunately are not fit for purpose. I bought one. On its first flight the corner got dented. The weight of the case was only 17kg well under most luggage allowance. I went back to Muji on my return to the UK to report this and to request a replacement their responce was to contact the airline. The case should be able to withstand checked in luggage handling. These do not. My friend has just called to say the wheel has broken on hers. I am a long standing customer of Muji and won two awards from them for my design ideas. ‘My Muji Product’ I am so disappointed firstly with the substandard quality of this product but even more so at their customer service.

Website is constantly broken and when you do successfully order something it takes forever to deliver even though item is listed as in stock and they charge for delivery. Still waiting 2 weeks on. The status simply says "This order has been paid for". "Order is being processed in our warehouse".
For such a large company this is really poor. Switch off the website. It cannot be good for your branding. Sack some people and employ me to sort it out! :p

Just to say how impressed I am with my latest online order from Muji, having read some of the reviews here from customers who have encountered problems. I ordered three items in the sale without any issues on Wednesday and they were delivered today (Friday) via Royal Mail - three quality items at a very good sale price.

I have ordered once before, last summer, and waited about a month for the goods, quite uncomfortably after reading poor reviews about delays. Those items were good quality when they finally arrived - not sure whether the month wait was due to Muji or the courier.

Very efficient service this time and great value clothes.

UK website appears to be down all the time with 403 and 504 errors constantly. Very difficult to shop/navigate.

Love their products, but I only have to shop online..
They got horrible website service and you only have a 1/100 possibility to get access to their website usually.

Website is dreadful. Pages don't load and go to meaningless error messages. Not clear if items are in basket or if orders have been processed. Discounts disappear after having been applied. Electronic items fail easily, bedding wears out easily and it is hard to get returns and refunds processed.

Purchased an item on line that turned out to be small. Wrote to customer service several times, no response. Mailed back the item. However, they only refunded the cost of the item whereas I have paid postage both ways. Their returns page advises to retain postage bills for refund but there was no response to my mail to them regarding this. Extremely poor after sales service. Also website is very slow and dated. Order number for my purchase 2401651. Never purchasing on line again.

Tried to do web shopping but their website pages are slow to load, freeze often or turn blank, it’s very difficult to browse. I managed to put a few items in the basket, proceeded to check out, but the page turned blank and froze when I tried to confirm the order. I gave up. I had similar experience in the past, it’s never a smooth web shopping experience with Muji. It’s obvious they don’t care about their sales from the web.

No customer care. Emailed through the website and no response. So just sending items back. There is no response, just bought two items, one faulty, so sending back, so I have to pay return postage and guarantee signature, but where is customer service? Order umber 2407502, in case the AI robot picks up this message?

Ridiculous.
This is 2023.
The Muji UK website is very very slow to load.
Please buy a better, faster, more resilient class of service.
Your website shouldn't remind me of 1998 response times.
Awful.

Unloadable website

Rude staff that cant be bothered to help customers.
We bought 6 large storage boxes from Muji in London N1(about £200). We needed a couple more but next time we went in they weren't available - they said to call back. We rang to see if they had received a delivery. They said they had and we asked if they could check if they had the correct size. They person on the phone said - no, you can come in and check yourself.

Muji sizing was totally inaccurate for the mens clothing range, the garments are strangely shaped, with super short sleeves and overly tight on the armpits, notwithstanding my slim body type as well. Material composition felt cheap on most garments.

Secondly, the writing pens are shockingly poor compared to previous iterations, the nibs are much thinner and remain prone to skipping. Worse yet, the ink quality was barely visible compared to brands like Pilot or Papermate.

Lastly, the translucent display folders fail to resemble the quality of my previous Muji display folders. The document pockets appear to have changed from the previous clear/glossy leaves to a textured opaque display pocket. In terms of the writing pads I found the faint squared guides on each page to be useless and pixelated in appearance, with the pad binding seeming kinda flimsy.

Sincerely hope the manufacturing standard for items gets addressed going forward, I shall be requesting a refund for my items.