Muji Reviews 

AVOID

item wasnt as described so after a fiddly process to get a returns label i posted it back unopened and unused.

no refund. no response to any emails. that was 6 weeks ago.

Muji lures you in with a discount code then charges you 19.90£ delivery if you spend over 200£ regardless of weight. Scam!

Got a birthday code and wanted to purchase perspex jewellery box and inserts for my daughter. Error code twice to try and purchase it. So, can't purchase what I'd like to buy. Ridiculous!

I've bought a bed online and scheduled the delivery date for a day I would be at home. I've never received a tracking number or a delivery window slot. The delivery driver showed up at 7am on a Saturday, tried to call me once, never buzzed the door bell and left. I've managed to get in touch with him at 8am and he said I missed my delivery and he was going back to the warehouse.

Placed an order on the 16th of August and until now (11th September) have not received my order or any updates from MUJI. I feel this is a scam to take money from customers using a fake company name and website.
No customers service and no one to request refund.

I ordered a USB Oscillating desk fan from Muji. It arrives defective: the fan clicks when it moves fully in one direction. I sent support a video where the clicking sound is clearly audible.

Support (Rayan) has refused to believe me, demand I send it in for "investigation" (wanting me to wait at home all day for collection when I work full time?), and ignored my responses for over a week. It's very clear they don't believe me, and want to take it in only to tell me there's nothing wrong with it.

I have had other negatives experiences with the overall quality of Muji products over the past couple years. It's just not as high quality as it used to be. It's a shame. Years ago I asked them for a replacement plug for my diffuser and they sent me one, no question, free of charge. It seems the era of good customer service is over.

This will be the last time I purchase from the company as the price does not reflect the quality you receive: both in the product itself, and the support you get.

They are also AGONISINGLY SLOW to ship anything.

Absolutely dreadful. Muji has still not shipped my order 11 days after placing it, despite all items being in stock online at the time of ordering. No reply from ‘customer services’. I don’t believe they will send the order and I’ve had to issue a dispute through my credit card issuer to try and get the money back.

I wish I checked Trustpilot before purchasing from this company. I bought a rattan storage box which in pictures looked flawless. When it came, the box looked nothing like in the pictures. Very poor quality. So I returned it and got charged for returning a poor quality item! This tells you so much about this company...

Absolutely poor in every single way. First of all, why do they have such a small variety of products? They’ve been around long enough to establish the lines of products but they either run out of stock CONSTANTLY, and they don’t sell many products in the first place. The website is so outdated as well, as if I live in 2010.

On top of it, the quality control is non existent. I purchased a spray nozzle along with the facial toner. The product was in every way faulty since it released the toner in a straight line, not mist. I contacted Muji for a refund or replacement, however, they were adamant it was NOT faulty. In what dimensions, is this not a faulty item?

Also, I bought cling film for around £4, and it was by far the WORST quality I’ve ever used. Coming from a Japanese company i expected it to be at least decent, not as good as Japanese cling film but close enough. But it was very bad.

Just so disappointing.

All good. Customer service could be improved a little bit.

Muji is the worst place to do online shopping. I do online shopping every week and i have never experienced anything worse than this. Muji says that they have all my items in stock then when i order my things they say that they have cancelled my order because they ran out of stock on my items. Muji did not even refund me my money and I spent over $300. Muji told me after 1 week of my ordering that they have cancelled my order. They are irresponsible, liars, scammers and untrustworthy.

These companies invest nothing in their delivery infrastructure to save money and it’s penny wise and pound foolish. Awaiting a furniture delivery I ordered almost a month ago and there’s always a last minute delay and rescheduling. I’m now on my third rescheduling. Really frustrating as I need to rearrange my work schedule to be at home to receive a furniture delivery. Given the cost of the items (presumably for high Japanese quality) it’s such a letdown to be treated so poorly - budget service for high-end prices. Customer service is also a joke - no phone number, just emails that they do not respond to or respond to days later.

Placed an order for a few storage boxes and a small flat pack towel rail.
Postage was very expensive - £29 I think.
Expecting some kind of amazing courier, given I had to wait 3 weeks for a delivery date and the cost, I was amazed when it arrived via DPD and was two small packages. Only... DPD delivered half then couldn't be bothered to deliver the other half and dropped it at a nearby post-office for collection.
So I felt grossly overcharged for shipping.
The towel rail had a faulty screw thread so had to spend about an hour fixing it.
Emailed Muji, wanting to return or... something.
No reply for 3 weeks, despite several attempts.

Been a Muji customer for 20 years. Have tolerated a buggy website for ever, mystified as to why a company of their size and ethos has those issues, but now can see that something is very wrong with them.

Sad to see a company that makes great products totally hobbled by its poor management and infrastructure.

I ordered 2 pairs of trousers online. I returned them the same day May 25th 2024. I received notification from DPD that the items had been returned May 27th. I am still waiting for acknowledgement of return and refund.
I have used online customer service twice, the reply June 12th said I should be patient because of unexplained delays. It is now June 30th I have emailed again asking for the contact number to speak to someone in person. £74.85 for nothing. It is daylight robbery.

I ordered shoes. They sent the wrong size. Upon return they deduct a fee for postage. Their mistake, but I pay for postage twice. A total of £7.90 for nothing. No acknowledgment of the mistake either. It’s like a scam.

Placed online order on 1st June. Got an email on 2nd June that the order would be delayed ‘due to an unexpected issue’. No news thereafter. Reached out to customer service on 6th June and only got an automated reply. Now it is 10th June and neither the parcel, nor a reply from customer services, has been received. Horrible experience, and will not be using them again.

muji Customer SERVICE IS AWFUL! LAST TIME I BUY ANYTHING ONLINE. E-mail after email and still no reply and no contact number to call.

If muji can read this please reply to my email asking for refund on items that was sent, but no reply or updates on the refund or the items.

Bad quality T shirt. Boken fiber ruined my white bra. I have to throw both into garbage. Cannot believe they try to sell these T shirts.

Hi Billy and Christie was apsutley gave me wonderful service

I wrote a critical review when Muji's web site and contactability was pretty poor last year, so it's only fair to review them again when I see things improve dramatically. Over the last couple of months, I've had no problems at all with the web site and placing orders, and they process deliveries fast. I'm really glad to see it, because I love their products and I didn't want to shop elsewhere.