Great range on great products (opinel knives in this case). Bought 3 items, one item went missing in dpd's 'care' Customer services with Muddy faces was amazing, fast and efficient. Whole thing was re... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Arrived well packed in recyclable materials much sooner than expected. The treated timber is very good quality and although not yet put together, it looks like this solid planter is going to loo... See more
Company replied
Muddy Faces is a lovely company encouraging contact with the natural world for children by providing simple and inventive items to interact with. As a pensioner, I am using my log seats and bench in... See more
Company replied
Looks like a lovely selection of indoor and outdoor educational and play therapy learning tools & materials. I've started with a set of "emotion stones" for sand tray therapy sessions which I haven't... See more
Company replied
Company details
- Educational Supply Store
- Outdoor Clothing and Equipment Shop
- Outdoor Furniture Store
- Tool Store
- Toy Manufacturer
Written by the company
Here at Muddy Faces, we are passionate about getting outdoors. The physical and mental health benefits of being active and connecting to nature are vast. Visit our Outdoor Hub for loads of free activities, information and events all linked to being outdoors. Visit us online to buy from our unique ranges such as UK grown educational and play products. Please give us a call or pop us an email if you have any questions for our knowledgeable and friendly staff! We look forward to hearing from you soon.
Contact info
Farm View Works, 4a Sheffield Road, Hackenthorpe, S12 4LT, Sheffield, United Kingdom
- 0114 221 9617
- sales@muddyfaces.co.uk
- www.muddyfaces.co.uk
4.9
Excellent
240 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing products
Amazing products, with a lovely eco feel. Beautifully wrapped, and fat delivery.
26 February 2024
The ordered arrived quickly which was…
The ordered arrived quickly which was great as it meant I had the items for my Forest School sessions earlier than expected. The ropes I ordered are good quality and can be used for a variety of things the kids want to make. I have used muddy faces a few times now and every time it has been good.
29 January 2024
Reply from Muddy Faces Ltd
Hi Stephanie! Thank you for your review and we are so pleased you keep coming back to us! :) Many thanks, the Muddy Faces Team!
Reply from Muddy Faces Ltd
Hi there! Thank you for your great review! Many thanks, the Muddy Faces Team
Reply from Muddy Faces Ltd
Hi Julie. Thank you for your ace review! We are very pleased you were happy with all the aspects of the process :) Many thanks, the Muddy Faces Team
Amazing customer service and help with…
Amazing customer service and help with a missing parcel. Really great company to deal with
29 January 2024
Unprompted review
Reply from Muddy Faces Ltd
Hi there! Thank you for your review! We are thrilled you were happy with our customer service. Many thanks, the Muddy Faces team!
Great to be able quickly talk to a person
Great to be able to talk to a person so quickly and clarify delivery options over the Christmas holidays
8 January 2024
Reply from Muddy Faces Ltd
Hi Clare! Thank you for your great review :) From the Muddy Faces Team!
Great product
Great product. Good delivery service that emailed and kept trying when we weren't open for the the initial delivery time. Boxes a bit too small for dragon sneezes so they were a bit bashed and had popped open. Not a big issue but would be better in slightly bigger packaging.
9 January 2024
Reply from Muddy Faces Ltd
Hi Jill. Thank you for your brill review! We appreciate your feedback regarding the Dragon Sneeze boxes and it will be taken into consideration :) Many thanks, the Muddy Faces Team!
Reply from Muddy Faces Ltd
Hi Anne! Thank you for your great review! It is very much appreciated :) Many thanks, the Muddy Faces Team
Good fast service product looks OK not…
Good fast service product looks OK not used it yet.
I would recommend
9 January 2024
Unprompted review
Reply from Muddy Faces Ltd
Hi Robert. Thank you for your review. It is much appreciated! Many thanks, the Muddy Faces Team
Fabulous!!!!!
Muddy faces are always on hand to answer any questions relating to their products.I also like that everything you want or need is in one place. Super quick delivery.
4 January 2024
Reply from Muddy Faces Ltd
Hi there! We'd like to thank you for your great review :) It is very much appreciated! We hope you enjoy using your resources. Many thanks, the Muddy Faces Team
Great communication throughout
Great communication throughout, one item not available and immediately told a s refunded.
27 November 2023
Reply from Muddy Faces Ltd
Hi Hayley! Thank you for your great review. We are pleased our team kept you updated and resolved the issue :) Many thanks, the Muddy Team
Reply from Muddy Faces Ltd
Hi Sandra! Thank you for your review. We are very pleased that you were happy with the ordering process and promptness. Many thanks, the Muddy Faces Team
Reply from Muddy Faces Ltd
Hi Pam! Thank you for your review. We are pleased you were happy with the product and delivery services. Many thanks, the Muddy Faces Team
The product was just what Iwanted
The product was just what Iwanted, delivered promptly, and importantly, was delivered to our front door, not left on the recycling bin on a busy street outside our back door, (Amazon have done this FIVE times!)
Very, very good service.
26 October 2023
Reply from Muddy Faces Ltd
Hi Jacqueline! Thank you for your rave review :) it is very much appreciated and we hope you order with us again in the future. Many thanks, the Muddy Faces Team!
Good quality resources
Good quality resources, easy purchasing process, swift response
27 October 2023
Reply from Muddy Faces Ltd
Hi Sue! Thank you for your great review! Many thanks, the Muddy Faces Team.
Very quick to respond and happy to…
Very quick to respond and happy to resolve enquiry. Products are always made to a high standard and would highly recommend to others.
24 October 2023
Unprompted review
Reply from Muddy Faces Ltd
Hi Sally! Thank you for your lovely review, it is much appreciated! :) Many thanks, the Muddy Faces Team.
Reply from Muddy Faces Ltd
Hi Ellie! Thank you for your great review! Many thanks, the Muddy Faces Team :)
Excellent quality
Excellent quality, accurate delivery time. Very good customer service.
2 October 2023
Reply from Muddy Faces Ltd
Hi Cheryl. Thank you for your brill review! :) Many thanks, the Muddy Faces Team
Why by courier though?
Very easy to order and a quick delivery. The courier kept me advised of the progress of my tiny, lightweight package every step of the way.
Only criticism would be the £17.00 charge from the courier. If my order had been posted it would have been a fraction of the price.
2 October 2023
Reply from Muddy Faces Ltd
Hi Ann! Thank you for your review. We appreciate that the £17.00 charge for delivery is quite a lot, however, this is only chargable to customers that live offshore. Sadly, this is what our courier charges so there is nothing we can do unfortunately! But as you have raised this, this is something we will look into. Many thanks, the Muddy Faces Team! :)
It a lovely set and beautifully…
It a lovely set and beautifully presented in a cloth bag. The children aged 1,4 and 6 really enjoyed using the conker kit
2 October 2023
Reply from Muddy Faces Ltd
Hi! It's great to hear that the children enjoyed plahying with the conker kit! :) We appreciate your review. Many thanks, the Muddy Faces Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.