Every time I purchase items from MTCshop.I never got dissapointed.This is a full legitimate site for buying games or codes.And the customer service is so much appreciable.Everytime they helped me when... See more
Company replied
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See what reviewers are saying
Huge thanks to @Jill Support 131, Elina, and the entire support team at MTC Game! The website is excellent, with great products, and you can shop without any worry ❤️ The support team is truly... See more
Company replied
at first i was frustrated… but i got the help i needed in the end. And i understood why i was frustrated in the beginning because MTCgame was trying to protect my credentials hence the needed authen... See more
Company replied
purchased a $100 game card (SGD equivalent)I already submitted my an order number [] using the email [Gmail]The order is currently stuck on KYC/AML verification. required documents (ID, selfie, card... See more
Company replied
Company details
Written by the company
MTCGAME is an international online platform that provides digital codes and services to gamers. Though MTCGAME started as a local digital store, due to effective projection and innovative approaches, it successfully managed to expand its services globally over time. Being in the industry for over two decades, we are in service of more than 5.000.000 active users worldwide. To offer a better service for our customers, we provide 24/7 online Live Support. Using trustworthy service, years of experience in the game industry, and also with the variety of local and global payment methods provided, we have grown into one of the most reliable online gaming hubs. As MTCGAME, we keep growing by adding new games and partners into our structure.
Contact info
Unit 2508A 25 / F Bank of America Tower, 12 Harcourt Rd. , 2508A 25, Central, Hong Kong
- +442033897923
- info@mtcgame.com
- www.mtcgame.com
Breach of guidelines
Layla Support-300 you are great ...you…
Layla Support-300 you are great ...you guide me alot ..thank you so much 😊❤️🫡
29 April 2026
Unprompted review
Reply from MTCGAME
Dear Customer,
We are grateful for your positive feedback. Your satisfaction is important to us, and we appreciate the opportunity to serve you.💙
Kind regards,
MTCGAME Support Team.
I had a great experience with MTCGame support 193
I had a great experience with MTCGame. I faced an issue with my order, but customer support was very helpful and handled everything professionally.
A special thanks to support agent 193 — he really went above and beyond to help me. He made sure my code was delivered and stayed with me until my issue was fully resolved.
Fast, reliable, and excellent customer service. I truly appreciate the support and would definitely recommend this platform.
29 April 2026
Unprompted review
Reply from MTCGAME
Dear Customer,
We thank you for your kind feedback and for choosing our services. Your satisfaction confirms our commitment to maintaining high professional standards.💙
Kind regards,
MTCGAME Support Team.
Their customer service was good
Their customer service was good, fast and very useful, and I also want to thank support 193
28 April 2026
Unprompted review
Reply from MTCGAME
Dear Customer,
Thank you for taking the time to share your feedback. We sincerely appreciate your positive review and are pleased to know that our service met your expectations.💙
Kind regards,
MTCGAME Support Team.
@ Jill support 131 was helpful and…
@ Jill support 131 was helpful and responded in a good time glad he handled my situation
28 April 2026
Unprompted review
Reply from MTCGAME
Dear Customer,
We thank you for your kind feedback and for choosing our services. Your satisfaction confirms our commitment to maintaining high professional standards.💙
Kind regards,
MTCGAME Support Team.
Reply from MTCGAME
Dear Customer,
Thank you for taking the time to share your feedback. We sincerely appreciate your positive review and are pleased to know that our service met your expectations.💙
Kind regards,
MTCGAME Support Team.
Com base de a minha opinião de ontem…
(Inglês)
Based on my opinion from yesterday, I stand by what I said yesterday. Besides being rude in their customer support, they don't issue refunds when the fault lies with the platform, which lacks any information regarding European region codes. I purchased a code for Colombia. I repeat, according to European law, the customer has the right to request a refund within 14 days, but their policies are above the laws of the European Union. They disrespect the customer by saying the fault lies with the customer. Logically, this is the last time they'll see a cent from me, and this is not a false complaint; it's genuine, and I can prove its authenticity.
Com base de a minha opinião de ontem mantenho aquilo que eu disse, ontem além de serem mal educados no apoio ao cliente, não fazem reembolsos quando a culpa é da plataforma, que não tem qualquer tipo de informação em relação ao códigos das regiões europeias comprei um código da Colômbia, volto a dizer seguindo a lei europeia o cliente tem o direito de pedir o o reembolso no período de 14 dias, mas as políticas deles estão em cima das leis da união europeias, faltam ao respeito ao cliente em dizer que a culpa é do cliente, como é lógico é a última vez que vêm um cêntimo meu, e isto não é uma reclamação falsa é bem verdadeira e eu posso provar autenticidade da mesma.
28 April 2026
Unprompted review
Reply from MTCGAME
Prezado cliente,
Pedimos sinceras desculpas pela negatividade que você experimentou. Nossa equipe está determinada a identificar e resolver o problema imediatamente. Para isso, por favor, compartilhe conosco o endereço de E-mail de compra e o número do pedido para verificar.
Entretanto, não hesite em contactar-nos se tiver outras necessidades ou questões. Estamos sempre aqui para ajudar.
Cumprimentos,
Equipa de apoio MTCGAME
Perfect and perfect support ⭐ Jill…
Perfect and perfect support ⭐ Jill support 131 ⭐ thanks for help.
28 April 2026
Unprompted review
Reply from MTCGAME
Dear Customer,
We thank you for your kind feedback and for choosing our services. Your satisfaction confirms our commitment to maintaining high professional standards.💙
Kind regards,
MTCGAME Support Team.
The patience and time to explain to me…
The patience and time to explain to me how the system works. Always ready to assist
28 April 2026
Unprompted review
Reply from MTCGAME
Dear Customer,
Thank you for taking the time to share your feedback. We sincerely appreciate your positive review and are pleased to know that our service met your expectations.💙
Kind regards,
MTCGAME Support Team.
Fraudulent activity
Fraudulent activity: Sold an already activated code (Order #47644083)
I purchased a PSN card from MTCGame, but the code was already activated by someone else. I contacted Sony Official Support, and they confirmed the code was redeemed BEFORE the time of my purchase. I have provided all screenshots to MTCGame support, but they are stalling and refusing to refund my money. This is a clear case of fraud. If I don't get a refund immediately, I will escalate this to the Turkish Consumer Arbitration Committee and CİMER.
Order ID: [47644083]
23 April 2026
Unprompted review
Reply from MTCGAME
Dear customer,
We sincerely apologize for the negativity you experienced. Our team is determined to identify and solve the problem immediately. Thank you for reaching out. We have reviewed your case we have initiated a refund process for the issue reported in this ticket (280305).
In the meantime, please do not hesitate to contact us if you have any further needs or questions. We are always here to help 💙.
Best regards,
MTCGAME Support Team
Reply from MTCGAME
Dear Customer,
Thank you for taking the time to share your feedback. We sincerely appreciate your positive review and are pleased to know that our service met your expectations.💙
Kind regards,
MTCGAME Support Team.
Reply from MTCGAME
Dear Customer,
Thank you for taking the time to share your feedback. We sincerely appreciate your positive review and are pleased to know that our service met your expectations.💙
Kind regards,
MTCGAME Support Team.
Good and fast customer service @Jill…
Good and fast customer service @Jill support 131
28 April 2026
Unprompted review
Reply from MTCGAME
Dear Customer,
We thank you for your kind feedback and for choosing our services. Your satisfaction confirms our commitment to maintaining high professional standards.💙
Kind regards,
MTCGAME Support Team.
very enthusiastic support @Jill support…
very enthusiastic support @Jill support 131
28 April 2026
Unprompted review
Reply from MTCGAME
Dear Customer,
Thank you for taking the time to share your feedback. We sincerely appreciate your positive review and are pleased to know that our service met your expectations.💙
Kind regards,
MTCGAME Support Team.
Reply from MTCGAME
Dear Customer,
Thank you for taking the time to share your feedback. We sincerely appreciate your positive review and are pleased to know that our service met your expectations.💙
Kind regards,
MTCGAME Support Team.
💖 Julian 💖 Support 101" provided a good…
💖 Julian 💖 Support 101" provided a good service and she is warm hearted, many thanks
28 April 2026
Unprompted review
Reply from MTCGAME
Dear Customer,
Thank you for taking the time to share your feedback. We sincerely appreciate your positive review and are pleased to know that our service met your expectations.💙
Kind regards,
MTCGAME Support Team.
Your company customer care is "pare…
Your company customer care is "pare excellence "very appreciative...especially the way staffs are customer oriented to provide a service of quality.
27 April 2026
Unprompted review
Reply from MTCGAME
Dear Customer,
We are grateful for your positive feedback. Your satisfaction is important to us, and we appreciate the opportunity to serve you.💙
Kind regards,
MTCGAME Support Team.
I would like to give a special thanks…
I would like to give a special thanks to Julian (Support 101).
I encountered an issue where I paid successfully for my order but did not receive the voucher code. Julian patiently answered my questions and helped me resolve my order concern quickly.
Great customer service, very friendly and helpful. I really appreciate his professional support. Definitely recommend this store!
28 April 2026
Unprompted review
Reply from MTCGAME
Dear Customer,
We thank you for your kind feedback and for choosing our services. Your satisfaction confirms our commitment to maintaining high professional standards.💙
Kind regards,
MTCGAME Support Team.
Reply from MTCGAME
Dear Customer,
We thank you for your kind feedback and for choosing our services. Your satisfaction confirms our commitment to maintaining high professional standards.💙
Kind regards,
MTCGAME Support Team.
Fast & Friendly
they were very efficient, even my "problem"was really simple.
the support 193 guy, was really fast.
25 April 2026
Unprompted review
Reply from MTCGAME
Dear Customer,
We are grateful for your positive feedback. Your satisfaction is important to us, and we appreciate the opportunity to serve you.💙
Kind regards,
MTCGAME Support Team.
Received purchase almost instantmy
Received purchase almost instantmy, great customer service.
27 April 2026
Unprompted review
Reply from MTCGAME
Dear Customer,
Thank you for your positive evaluation. We are pleased to have provided you with a satisfactory experience and appreciate your confidence in our company.💙
Kind regards,
MTCGAME Support Team.
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