Josh, Jack, and Rio came to install my cabling etc in readiness for receiving our new Squirrel router tomorrow. They were very professional in their approach, very courteous, and were great ambassador... See more
Company replied
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Review summary
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Reviews shaping this summary
Today instalation didn't go as expected at first but after speaking to the supervisor things looked up for me . The guys Joey, Liam and Stefan bent over backwards and installed to my needs . They h... See more
Company replied
Shane carried out the installation today, gave me a call before hand to see if I was available a bit earlier in the day due to schedule changes; this was ideal for me. Shane was a very nice and pleasa... See more
Company replied
Great service , installation engineers were efficient and respectfull of myself and property .Had issueon 1st installation attempt due to stuck pipping. Resolved in a week and 2nd attempt went smoot... See more
Company replied
Company details
Written by the company
MS3 Networks is a Full Fibre Broadband network provider based in Hull, bringing competition and choice to customers. MS3’s high quality infrastructure enables our wholesale partners to provide futureproof connectivity options including gigabit broadband, ethernet and dark fibre services to homes and businesses in Hull and parts of Northern England.
Contact info
Owen House Owen Avenue, Priory Park, HU13 9PD, Hessle, United Kingdom
- 01482 736133
- info@ms-3.co.uk
- www.ms3networks.co.uk
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Everything was supposed to be sorted on…
Everything was supposed to be sorted on the Friday and had nothing but messing around . Was eventually sorted the following Tuesday
17 July 2026
Unprompted review
Reply from MS3 Networks
Hello Adam,
Thank you for taking the time to leave us a Trust Pilot Review, we always welcome feedback whether that be positive or negative.
I'm really sorry to hear about your experience, this is really not what we want for our customers.
I am really keen to understand more about this, a member of our support team will reach out via email.
Kind regards,
Team MS3
💜
Switched broadband provider problem free
Installation done very soon after request was made, the technician called 30 minutes before arrival to confirm he was on the way. He listened to my preferences regarding the siting of the equipment and did his best to accommodate me within the restrictions he had to work with.
20 July 2026
Unprompted review
Reply from MS3 Networks
Hello,
Thank you for leaving this amazing 5* review.
This is what we love to read!
Kind Regards,
Team MS3 💜
All came good in the end
Today instalation didn't go as expected at first but after speaking to the supervisor things looked up for me . The guys Joey, Liam and Stefan bent over backwards and installed to my needs . They had to bring a MEWP (an ariel type platform ) to complete my instalation .
From fitting boxes to clipping wires it was all done to a high standard .
Nothing was too much trouble ,even the sales person Jack from the initial setup has been outstanding . I would definitely recommend.
21 July 2026
Unprompted review
Reply from MS3 Networks
Hi,
Thank you for leaving this great 5* review.
Its really great to read that we went above and beyond to get this installation complete.
We will make sure the comments for Joey, Liam and Stefan are passed over to them.
We hope you enjoy your new service with us!
Kind Regards,
Team MS3 💜
Great service from start to finish cant…
Great service from start to finish cant fault in anyway
21 July 2026
Unprompted review
Reply from MS3 Networks
Hi there,
Thank you for your 5* review!
We appreciate that you have taken your time to leave us such a positive review.
Kind regards,
Team MS3 💜
Stefan top bloke
Stefan was polite friendly very chatty great service absolutely top bloke 10/10
Shame he’s a kr fan tho
20 July 2026
Unprompted review
Reply from MS3 Networks
Hi,
Thank you for this brilliant 5*review.
We will make sure these comments are passed to Stefan!
Kind regards,
Team MS3 💜
Stefan done a great job
Stefan done a great job. Gave us lots of options to choose on where router can be placed. Very tidy ,accurate and polite. Definitely would recommend. Thank you for your service
20 July 2026
Unprompted review
Reply from MS3 Networks
Hello,
Thank you for this amazing 5* review!
Its brilliant to read that you had a choice of where the equipment could be placed resulting in a tidy installation.
We will pass on these comments to Stefan.
We hope you enjoy your new connection!
Kind regards,
Team MS3 💜
Very fast and efficient installation by…
Very fast and efficient installation by Zoe, friendly approach too!
17 July 2026
Unprompted review
Reply from MS3 Networks
Hi Liam,
Thank you for taking your time and leaving us positive feedback and a 5* Review.
I am pleased to hear that you had a great installation experience today.
We will be sure to make Zoe aware of your comments.
Kind regards,
Team MS3 💜
We had Zoe come and fit our internet…
We had Zoe come and fit our internet box today, she was lovely very friendly , got the job done fast, left no mess , couldn’t fault it , Thankyou
17 July 2026
Unprompted review
Reply from MS3 Networks
Hi there Jodie!
Thank you for taking your time and leaving us positive feedback and a 5* Review.
I am pleased to hear that you had a great installation experience today.
We will be sure to make Zoe aware of your comments.
Kind regards,
Team MS3 💜
I met Zoe today
I met Zoe today. Great service! The job was done quickly and efficiently! Such a lovely lady!
17 July 2026
Unprompted review
Reply from MS3 Networks
Hello Karolina,
Thank you for leaving us a lovely 5* review.
We are so please to hear Zoe did the job quickly and efficiently!
We will be sure to pass on your feedback.
Team MS3
💜
The install took 3 attempts
The install took 3 attempts. The first one I can accept they needed a T apparently as there were too many lines from the box ok.
The second mistake was because there was no splitter because of the same issue.
I really do have doubts about the ability of ms3 and the communications.
The guy who did the inside install was amazing and tried to talk to ms3 to get the second repair done ASAP and was met with contempt and the attitude of these things happen. Not really acceptable for him and certainly not for me.
Really disappointed with the service 16 days to repair may not seem long but it is when you expect to switch and the second delay was down to the same issue
16 July 2026
Unprompted review
Reply from MS3 Networks
Hello,
Thank you for taking the time to leave us a Trust Pilot Review, we always welcome feedback whether that be positive or negative.
I'm really sorry to hear about your experience, this is really not what we want for our customers.
I am really keen to understand more about this, a member of our support team will reach out via email.
Kind regards,
Team MS3
💜
Reply from MS3 Networks
Hi Cheryl,
Thank you for leaving us a 5* review.
We are pleased to hear your lovely feedback on Stefan and Jack B, we will be sure to pass this on.
We hope you enjoy your new connection!
Kind regards,
Team MS3 💜
MS3 (Hull Fibre)
Guy came early around 9.30am, very polite and helpful.
Did what he needed to do in a reasonable amount of time.
Very happy with the work and left the job all tidy.
15 July 2026
Unprompted review
Reply from MS3 Networks
Hi Nicky,
Thank you for taking the time and leaving a 5* review!
We are glad that the engineer was polite and helpful and completed the job in a reasonable time.
We hope you enjoy your new service with us.
Kind Regards,
Team MS3 💜
Very good and very happy
15 July 2026
Unprompted review
Reply from MS3 Networks
Hi Barry,
Thank you for the amazing 5* review. This is greatly appreciated!
We hope you enjoy your new service with us!
Kind Regards,
Team MS3 💜
Best worker
Stefan was verry nice couldent ask for a better worker and he cleaned up after him self
13 July 2026
Unprompted review
Reply from MS3 Networks
Hi Cheryl,
Thank you for leaving us a 5* review.
We are pleased to hear your lovely feedback on Stefan and we will be sure to pass this on.
We hope you enjoy your new connection!
Kind regards,
Team MS3 💜
Polite, tidy and informative
Stefan made attendance to our house to install the required modem.
He was respectful to our property at all times wearing boot covers, taking away the leftover pieces of packaging etc and leaving our house clean and tidy following his work.
Stefan was polite and courteous throughout.
I would definitely recommend using the service of MS3 networks for your broadband requirements, you might even be lucky enough to have Stefan attend the appointment.
13 July 2026
Unprompted review
Reply from MS3 Networks
Hello,
What a brilliant 5* review, thank you for these comments.
We will make sure these comments are passed over to Stefan.
We hope you enjoy your new connection!
Kind regards,
Team MS3 💜
Very polite man
Very polite man, came knew the issues immediately and fixed within 15 mins! Thanks so much.
14 July 2026
Unprompted review
Reply from MS3 Networks
Hi,
Thank you for this excellent 5* review.
Its lovely to hear how polite our staff member was and that the problem was fixed so quickly!
Kind Regards
Team MS3 💜
Quick install by three very efficient…
Quick install by three very efficient workers , Stefan , Elliot and Macca.
Stefan explained in detail what happens once my new router arrives and explained it in terms I could understand, many thanks
14 July 2026
Unprompted review
Reply from MS3 Networks
Hello,
Thank you for this great 5* review.
We are very happy to read these comments about our engineers, we will make sure these comments reach them.
Kind Regards
Team MS3 💜
Faultless install
Couldn’t fault the install today, engineer James was polite and very helpful, helped re route installed cable which had been fitted incorrectly the the outside. No mess left either . Thanks James
13 July 2026
Unprompted review
Reply from MS3 Networks
Hi Jason,
Thank you for leaving an amazing 5* review.
We are very pleased to hear that James was polite and helpful towards yourself.
We hope you continue to enjoy our service.
Kind Regards
Team MS3 💜
Arrived on time
Arrived on time. Explained everything fully and checked where they intended to lay the cable was OK as I have a lot of plants in front garden ! Very quick and efficient. Excellent !
10 July 2026
Unprompted review
Reply from MS3 Networks
Hi Alison,
Thank you so much for your kind review!
We're delighted to hear you were happy with the service.
It's great to know our engineer took the time to explain everything clearly and made sure the cable route worked around your garden before starting.
Kind regards,
Team MS3 💜
Reply from MS3 Networks
Hi Nathan,
Thank you for taking the time and leaving a 5* review.
We are very pleased to hear that Zoe was very helpful and polite, this feedback will be passed on to her.
Kind regards,
Team MS3 💜
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