Mrfortune Reviews 589

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting the efficiency and ease of their overall experience, with quick and responsive support. However, some customers expressed dissatisfaction with the website, describing it as problematic. A few people also mentioned slow response times regarding withdrawals, with some experiencing delays in receiving their winnings.

What people talk about most

Customer service

Consumers find customer service to be positive. Many reviewers praise the agents for being helpful,... See more

Staff

Users describe positive interactions with staff. Customers frequently praise the helpfulness,... See more

Service

Reviewers mention positive feedback about service. Customers are extremely satisfied, appreciating being... See more

Website

People report ambiguous experiences with the website. While some customers describe it as an "awesome casino"... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the quick and efficient service.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The a.i. bot was good. A few questions and answers and I was passed straight on to somebody who could help instead of going around in circles. The lady I got, Nyah, was very pleasant, she gave me mult... See more

Company replied

Rated 5 out of 5 stars

Awesome casino , superb winning streaks didn't know I was gonna cash out so good! I'm highly recommending this casino, they give you pure entertainment and great graphics , super smooth awesome custom... See more

Company replied

Rated 5 out of 5 stars

Awesome casino, had issues logging in account blocked for no reason etc, all sorted in 5mins super stoked back in business!! Thank you!

Company replied

Rated 5 out of 5 stars

The range of games amazing as all sites that are linked to MrFortune. Online support is fast and responsive to all needs. Minimum bets with big wins and fast turn around on withdrawal.

Company replied


Company details

  1. Casino
  2. Call Center
  3. Gambling Service
  4. Online Casino or Bookmaker

About Mrfortune

Written by the company

Welcome to the epitome of online casino luxury and elegance. Step into a world where opulence meets excitement at our prestigious virtual establishment. Here at our Mr Fortune Casino, we don't just offer games, we provide an experience where you can feel the richness of every spin, the elegance of every deal, and the thrill of every moment.

Our incredible promotions are designed to make you feel like a high roller from the very beginning. Enjoy the sensation of wealth as you indulge in free spins, bask in bonuses, and revel in rewards that are second to none. Your journey to opulence begins with us.

Dive into a world of gaming variety that caters to every taste and preference. From classic table games to cutting-edge slots, we offer an extensive selection that will satisfy even the most discerning player. With each game, you'll be immersed in an atmosphere of luxury and grandeur.

For those seeking to compete at the highest level, our phenomenal tournaments are the pinnacle of class and competition. Test your skills against the best and relish the opportunity to claim your place in the winner's circle.

Unlock the doors to our classy VIP program, where you'll be treated like royalty. Enjoy personalized service, exclusive rewards, and privileges that will make you feel like a true casino aristocrat.

Our commitment to excellence extends to our customer support team, known for their reliability and responsible attitude. Rest assured that you're in good hands, with assistance available around the clock to address any concerns or queries.

At Mr Fortune Casino, we provide you with the remarkable opportunity to feel wealthy, pampered, and truly indulged. Visit Mr. Fortune Casino to indulge in a stylish and pleasurable gaming experience like no other.

In conclusion, seize the opportunity to embrace the best online casino experience and elevate yourself to the top.

Step into the world of sheer class and elegance at Mr Fortune Casino, where everyday is a celebration of joy!

Written by the company

Get ready for daily excitement and happiness, making your gaming truly special.
Don't miss your chance to revel in the Mr Fortune experience. Join us today and discover a world of elegance and fun!

Contact info

4.1

Great

TrustScore 4 out of 5

589 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 3 out of 5 stars

Angry

Angry
I am currently waiting for a Live Chat agent now, BOOHOO still waiting about 2 hrs and 32mins.
I was frustrated with how long it took to get in contact with someone. I can't just sit by the phone and wait for hours for someone to tell me the promotion I received an email for has already been used a month ago and that's why I didn't receive my free spins twice.
Besides that...
I like the website sense of humour… I also really like the man in the bowtie and yeah, I’ve had a great gaming experience so far thank you!

Great casino with awesome bonuses and rewards, very helpful with any inquiries that I may and solve all issues that I may experience in a timely and polite manner there support and customer service team are kind and respectful.

21 January 2025
Mrfortune logo

Reply from Mrfortune

Thank you for sharing your feedback. We sincerely apologize for the long wait time you experienced with our live chat. We understand how frustrating it can be to wait for assistance, especially when you’re eager to resolve an issue. Your concerns regarding the promotion and free spins are important to us, and we’re actively working on a solution for this kind of situations.

We're glad to hear that you've had a great gaming experience overall and that you enjoy the website’s sense of humor, along with our customer service team's support. We are actively working on improving our response times to make sure situations like this are handled more efficiently in the future.

Thanks again for your constructive feedback, and we appreciate your patience!

Rated 4 out of 5 stars

Fast withdrawals easy casino to use

Fast withdrawals easy casino to use . How ever long wait times to talk to someone on live chat

21 January 2025
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Reply from Mrfortune

Thank you for your great review! We're thrilled to hear that you're enjoying the fast withdrawals and ease of use at our casino. We also appreciate your feedback regarding the live chat wait times. We understand how important quick support is and are actively working to improve our response times.

Thank you again for your support, and we look forward to providing you with an even better experience in the future!

Rated 1 out of 5 stars

Not Plays At All..

20 January 2025
Unprompted review
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Reply from Mrfortune

Thank you for sharing your feedback, and we apologize for the experience you're having. If face any issues with the site or accessing our games, please reach out to our support team with details about the issue, and we'll be happy to assist you further.
Thank you for your patience!

Rated 3 out of 5 stars

Withdrawal are slow even with 247…

Withdrawal are dlow even with 247 support wasn't able to get ahold of anyone during chat sessions would wait over an 1hr but still no chat

8 January 2025
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Reply from Mrfortune

Thank you for sharing your feedback. We apologize for the delays with your withdrawal and the long wait times for support. We understand how frustrating this can be, and we are actively working to improve both our withdrawal process and response times. Your experience matters to us, and we’re committed to providing faster and more efficient support moving forward. If you need further assistance, please reach out to us.

Rated 5 out of 5 stars

Great and fun

Great and fun, great customer service

15 January 2025
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Reply from Mrfortune

Thank you for the amazing 5-star review! We're so glad to hear you're having fun and enjoying our customer service. Your support means a lot, and we look forward to keeping the great experiences coming your way!

Rated 5 out of 5 stars

Recommend this casino

Excellent casino and Excellent customer service

15 January 2025
Unprompted review
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Reply from Mrfortune

Thank you so much for sharing your feedback! We really appreciate it!

Rated 1 out of 5 stars

Never got my withdrawals.

Never got my withdrawals.

Always had emails with excuses asking for more and more ridiculous info.

Stay away from this casino

In response to me "cancelling" my withdrawals it was always after a dead end e-mail about asking me for a photo of a card that I had already told them I lost!

They will do whatever they can to withhold your funds!

I repeat, STAY AWAY FROM THIS CASINO!

20bet.com is much better

13 January 2025
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Reply from Mrfortune

We're sorry to hear about your experience, and we appreciate your feedback. We always aim to provide a smooth withdrawal process, and as part of our security and regulatory measures, we may require certain documentation for verification in order to ensure the security of all transactions. It's important to note that we have noticed that most of your requests for withdrawal were canceled by yourself. Please feel free to reach out to our support team, and we will do our best to resolve any outstanding issues.

Rated 5 out of 5 stars

Very nice one of the best gambling…

Very nice one of the best gambling sites out there

13 January 2025
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Reply from Mrfortune

Thank you so much for the amazing 5-star review! We're thrilled to hear that you consider us one of the best gambling sites out there. Your feedback means a lot to us, and we’re excited to continue providing you with top-notch gaming experiences. Best of luck, and happy gaming!

Rated 5 out of 5 stars

Great chat team always there to help.

Great chat team always there to help.. have all the best slot games great mixture

12 January 2025
Unprompted review
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Reply from Mrfortune

Thank you for the wonderful 5-star review! We're so glad to hear that you enjoy our chat team and the variety of slot games we offer. Your feedback means a lot to us!

Rated 5 out of 5 stars

PROS

PROS: Love it only site I gamble on an
CONS: took abit ages to awser mi request in customer support I guess

9 January 2025
Unprompted review
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Reply from Mrfortune

Thank you for the fantastic 5-star review! We're thrilled to hear that you love our site. We apologize for the delay in responding to your customer support request and will work on improving our response times. We truly appreciate your feedback and look forward to continuing to provide you with a great experience!

Rated 1 out of 5 stars

Worst live chat wait times

I am apparently am a VIP at this casino. But I 100% do not feel it and i definitely do not receive free spins or bonuses regularly as they state I will as a VIP. They have the worst wait time for live chat. I am currently waiting for a Live Chat agent now, Woohoo finally 30mins later I have an agent named Ton. He is helpful but wait time shocking. This happens regularly, every time I contact live chat. It's ridiculous and
so frustrating. I also sent an email to
VIP support over 3 days ago and still I am waiting for a reply. Disgusting service. I really don't
know why I still play here. And
continuously listen to excuses over and over.

8 January 2025
Unprompted review
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Reply from Mrfortune

Thank you for your feedback, and we apologize for your frustrating experience. We're sorry for the long wait times on live chat and the delayed response from VIP support. This is not the level of service we aim to provide. Your concerns will be addressed to improve our communication and response times. We appreciate your patience and hope to regain your confidence in our service.

Rated 5 out of 5 stars

Great casino with great rewards.

5 January 2025
Unprompted review
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Reply from Mrfortune

Thank you for the fantastic 5-star review! We're so glad to hear that you’re enjoying both our casino and the rewards. We’re committed to providing a top-notch experience, and your feedback is truly appreciated. Happy gaming!

Rated 5 out of 5 stars

Great casino very helpful in help chat…

Great casino very helpful in help chat and great odds of winning

31 December 2024
Unprompted review
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Reply from Mrfortune

Thank you for the fantastic review! We're so glad to hear that you had a positive experience with our support team and enjoyed the great odds. Your feedback means a lot to us, and we're thrilled you're enjoying the casino. We look forward to continuing to provide you with excellent service and more exciting wins!

Rated 5 out of 5 stars

Lucia was super punctual at getting to…

Lucia was super punctual at getting to my issue, very polite and sorted the issue so quick.. was very grateful. Love me some A+ online support!

31 December 2024
Unprompted review
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Reply from Mrfortune

Thank you for the wonderful review! We're so glad to hear that Lucia was able to assist you promptly and effectively. We truly appreciate your kind words about our support team, and we're thrilled to know you had a great experience. We're always here to help!

Rated 2 out of 5 stars

Angry

I was frustrated with how long it took to get in contact with someone. I can't just sit by the phone and wait for hours for someone to tell me the promotion I received an email for has already been used a month ago and that's why I didn't receive my free spins twice. Why would you email me a promotion I can't even use???? Wasted my money on a couple bullshit deposits for absolutely nothing

30 December 2024
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Reply from Mrfortune

We sincerely apologize for the frustration you've experienced and understand your disappointment. It's certainly not our intention to cause any inconvenience. We’re truly sorry for the delay in communication and for the confusion regarding the promotion. We strive to provide accurate and timely information, and we'll be looking into this to prevent such issues in the future. Your feedback is important, and we appreciate you bringing this to our attention. If you require any assistance, our Support team is here always here to help.

Rated 5 out of 5 stars

There very understanding and never let…

There very understanding and never let ya down with free spins

30 December 2024
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Reply from Mrfortune

Thank you for the wonderful review! We're so glad to hear that you feel supported and enjoy the free spins. Your feedback means a lot to us, and we’re committed to continuing to provide a great experience for you. Thanks again for your kind words!

Rated 5 out of 5 stars

Awesome casino site

Awesome casino site. Free spins daily. Good wins easy deposits and alot of cool games

28 December 2024
Unprompted review
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Reply from Mrfortune

Thank you for the amazing review! We're so happy to hear that you're enjoying the daily free spins, easy deposits, and the variety of cool games. Your positive feedback means a lot to us, and we're thrilled to have you as a player. We look forward to bringing you even more exciting experiences!

Rated 5 out of 5 stars

Good casino alright slot games good…

Good casino alright slot games good promotions and login free spins if regular player

29 December 2024
Unprompted review
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Reply from Mrfortune

Thank you for the fantastic review! We're so glad to hear that you're enjoying the casino, the slot games, and the promotions. It's great to know that the login free spins are a highlight for you as a regular player. We appreciate your support and look forward to providing you with even more great experiences!

Rated 5 out of 5 stars

A casino I highly recommend

Great casino with awesome bonuses and rewards, very helpful with any inquiries that I may and solve all issues that I may experience in a timely and polite manner there support and customer service team are kind and respectful.

Highly recommended from me

3 December 2024
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Reply from Mrfortune

Thank you so much for the amazing review and your kind words! We're thrilled to hear that you enjoy the bonuses, rewards, and the support we've provided. It's great to know that our team has been helpful and respectful in addressing your inquiries. Your recommendation means the world to us, and we truly appreciate your continued trust. Thank you for choosing MrFortune!

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