My Honey (Greyhound), already has experienced these doughnut style beds, they are her favourites, this new one was barely out of the packet, hadn’t even fluffed it up before she was trying to snuggle... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The online buying experience of the bed was great. The colour (light grey) is disappointing because it has more of the under fabric visible than the picture did so it looks flecked rather than one... See more
Company replied
I wish I had known about these cool mats ages ago. It's so distressing to see your beloved furbaby suffering in the intense heat......... but wait for it ....... I bought a cool mat for George the ro... See more
Company replied
I emailed the company as I ordered 2 dog beds as only one arrived on the first delivery and it looked like it would never turn into the fluffy bed I ordered.it was vacuum packed.Well its just fabu... See more
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Company details
Written by the company
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
Contact info
United Kingdom
- info@mrfluffyfriend.co.uk
- www.mrfluffyfriend.co.uk
4.5
Excellent
322 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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MY 'my fluffy friend' dog cooling mat…
MY 'Mr fluffy friend' dog cooling mat is made from polyester and nylon and came from China. Pretty sure I've been had...
11 July 2026
Unprompted review
Reply from MrFluffyFriend™ United Kingdom
Hi Jill,
Thank you for taking the time to share your feedback. We're sorry to hear that the cooling mat didn't meet your expectations.
We'd like to clarify that the material label on the product shows the official material composition, while our product description refers to the construction and functional layers of the cooling mat.
Our cooling mat is designed to dissipate your dog's body heat rather than feel ice-cold to the touch. It does not require refrigeration or electricity and works by drawing excess heat away from your pet while they're lying on it.
We understand that this may be different from what you were expecting, and we're sorry for any disappointment. If you have any questions or would like assistance, please reach out to our customer support team—we'd be happy to help.
Cooling mat a dogs best friend.
My daughters black labrador took to the cooling mat straight away. She seems to be enjoying it.
14 July 2026
Unprompted review
Reply from MrFluffyFriend™ United Kingdom
Hi Elizabeth,
Thank you for your lovely review!
We're so happy to hear that your daughter's black Labrador took to the cooling mat straight away and is enjoying it. It's wonderful to know it's helping keep her comfortable during the warmer weather.
We appreciate your support and hope she continues to enjoy her new favourite spot!
Very easy to order and quick delivery
Very easy to order and quick delivery. I have two dogs and 1 of them suffers badly from the heat. After buying the cooling mat she doesn,t get off of it. Her new favourite place to be.
29 June 2026
Unprompted review
Reply from MrFluffyFriend™ United Kingdom
Hi Julie,
Thank you for your fantastic review!
We're thrilled to hear that the ordering process was easy, the delivery was quick, and most importantly, that your dog who struggles with the heat has made the cooling mat her new favourite place to relax.
We hope it continues to keep her comfortable all summer long!
Liked the product butdog will not go on…
Liked the product butdog will not go on the mat sorry.
3 July 2026
Unprompted review
Reply from MrFluffyFriend™ United Kingdom
Hi Jeanette,
Thank you for your review!
We're glad to hear you liked the cooling mat, although we're sorry your dog hasn't taken to it yet. Some dogs need a little time to get used to something new. Placing the mat in your dog's favorite resting spot or adding a familiar blanket or toy can sometimes help encourage them to give it a try.
We appreciate your feedback and hope your pup warms up to it soon!
Reply from MrFluffyFriend™ United Kingdom
Hi Elaine,
Thank you for your review!
We're delighted to hear that the cooling mat is helping keep your dog cool. We also appreciate your feedback about the size—it will be helpful as we continue to improve our sizing guidance for future customers.
We hope your pup enjoys many cool and comfortable naps!
Only one dog likes it
One of my dogs likes it the other one doesn't, but she is old and stuck in her ways.
7 July 2026
Unprompted review
Reply from MrFluffyFriend™ United Kingdom
Hi David,
Thank you for taking the time to leave a review!
We're so glad to hear that one of your dogs is enjoying the bed. We completely understand that older dogs can be a little more set in their routines and sometimes take longer to warm up to something new.
We appreciate your feedback and hope that, with a little more time, your other pup might decide to give it a try too!
Tom loves it
Tom hasn’t got off the cooling mat since it arrived! He loves it 👍
13 July 2026
Unprompted review
Reply from MrFluffyFriend™ United Kingdom
Hi Susan,
Thank you so much for your lovely review!
We're thrilled to hear that Tom loves his cooling mat and has hardly left it since it arrived! That's exactly what we love to hear.
We hope Tom stays cool and comfortable all summer long!
Arrived in time.e for another heat…
Arrived in time.e for another heat wave. I bought a large size for 2 small dogs; they go on it when I'm supposedly not looking! ..I think it is helping. I find the cat on it too.
13 July 2026
Unprompted review
Reply from MrFluffyFriend™ United Kingdom
Hi,
Thank you for your wonderful review!
We're so pleased to hear your cooling mat arrived just in time for the heat wave and that both your dogs are enjoying it—even if they pretend otherwise! It's also great to hear that your cat has given it their seal of approval too.
We hope all your furry friends stay cool and comfortable!
The may works but it is NOT non slip
The mat works but it is NOT non slip. My dog screws it up just trying to lay down on it and left on the floor it is dangerous for humans to walk on as it slips dramaticaljy.
I have now had to put it away as it is dangerous for us walking around the kitchen and coming across them. Can you not add something rubbery to stop it slipping? It is unusable as it is on kitchen floors or wood floors.
13 July 2026
Unprompted review
Reply from MrFluffyFriend™ United Kingdom
Hi JW,
We're sorry to hear that the cooling mat didn't fully meet your expectations, and we appreciate you taking the time to share your experience.
We understand your concerns about the mat moving during use and the safety issues this can create. Thank you for bringing this to our attention. We'll be sharing your feedback with our product team so we can review this area and identify ways to improve the design in future product updates.
Your feedback is invaluable to us as we continue working to improve our products and provide the best possible experience for our customers.
Dog likes the cooling mat
Dog likes the cooling mat, product itself was good but for the size I got Large its not very big for my frenchie he just about fits on with his legs hanging off bottom. Delivery is very fast
13 July 2026
Unprompted review
Reply from MrFluffyFriend™ United Kingdom
Hi Shelley,
Thank you for your review!
We're delighted to hear that your dog is enjoying the cooling mat and that your order arrived quickly.
We also appreciate your feedback about the size. We're sorry to hear that the Large mat was a bit smaller than expected for your Frenchie. Comments like yours are incredibly helpful and will be shared with our product team as we continue to improve our products and sizing guidance.
Thank you again for choosing MrFluffyFriend™, and we hope your pup continues to enjoy staying cool!
Dog loved it once he had tried it out
13 July 2026
Unprompted review
Reply from MrFluffyFriend™ United Kingdom
Hi Tina,
Thank you for your review!
We're delighted to hear that your dog loved the cooling mat once he gave it a try. Sometimes all it takes is a little time to get used to something new!
We hope he enjoys staying cool and comfortable for many seasons to come.
Definitely made a difference- Ruby…
Definitely made a difference- Ruby actively seeks out this mat and it’s not even in her favourite place - the only thing I would say though is buy much bigger than you think you need - I bought a large version and she is only a Dachshund x Jack Russell but when laid out across it - she nearly takes it all up. If I was to buy another I would get bigger.
13 July 2026
Unprompted review
Reply from MrFluffyFriend™ United Kingdom
Hi Lisa,
Thank you so much for your thoughtful review!
We're delighted to hear that Ruby is actively seeking out her cooling mat—that's wonderful to hear! We also really appreciate your feedback about the sizing. We'll share your comments with our team as we continue to improve our sizing recommendations to help customers choose the best fit for their pets.
Thank you again for your support, and we hope Ruby continues to enjoy her mat!
My 2 pugs seem to love it
My 2 pugs seem to love it
It’s definitely cool to touch and very soft
Delivery was quick too
6 July 2026
Unprompted review
Reply from MrFluffyFriend™ United Kingdom
Hi Michelle,
Thank you for your lovely review!
We're so happy to hear that both of your pugs are enjoying their cooling mat. It's wonderful to know you found it cool to the touch, soft, and that your order arrived quickly.
We hope your pups stay cool and comfortable all summer long!
Communication great
Communication great. Quality is very nice. My little dog loves her cooling mat and is on it all the time.
2 July 2026
Unprompted review
Reply from MrFluffyFriend™ United Kingdom
Hi Marita,
Thank you for your kind review!
We're delighted to hear that you were happy with our communication and the quality of the cooling mat. Best of all, we're thrilled that your little dog loves it and is using it all the time!
Thank you for choosing MrFluffyFriend™. We hope your pup continues to stay cool and comfortable!
Cool babes
Really pleased with my order and so are my fur babies these cool mats are brilliant you can feel how cool they are when you lay your hand on them. Thankyou from my fur babies
6 July 2026
Unprompted review
Reply from MrFluffyFriend™ United Kingdom
Hi Wendy,
Thank you so much for your wonderful review!
We're thrilled to hear that both you and your fur babies are so pleased with the cooling mats. Knowing that they're helping keep your pets cool and comfortable makes us incredibly happy.
Please give your furry friends some extra cuddles from all of us, and thank you for choosing MrFluffyFriend™!
Perfect item keeps my Frenchies so cool…
Perfect item keeps my Frenchies so cool in this heatwave, would highly recommend 👌 one of the best products i have ever brought great quality. It does exactly what it says it does. Quick delivery
10 July 2026
Unprompted review
Reply from MrFluffyFriend™ United Kingdom
Hi Karen,
Thank you so much for your amazing review!
We're thrilled to hear your Frenchies are staying cool during the heatwave and that the cooling mat has lived up to your expectations. Knowing you consider it one of the best products you've ever bought truly means the world to us.
Thank you for your recommendation, and we hope your pups continue to enjoy staying cool and comfortable! 🐾
Good communication from company….our…
Good communication from company….our dog not quite sure about the cooling mat however I put it in his bed overnight & he seems quite happy to settle for the night
10 July 2026
Unprompted review
Reply from MrFluffyFriend™ United Kingdom
Hi Nicola,
Thank you for your lovely feedback!
We're so pleased to hear you were happy with our communication. It's also great to know your dog is starting to settle on the cooling mat—some dogs just need a little time to get used to something new.
We hope he continues to enjoy it, especially during the warmer weather. Thank you for choosing MrFluffyFriend! 🐾
More a cooling cloth than mat
My cool mat arrived promptly after ordering.
I ordered XL for my dog and she has been happy to lie on it in the hot weather.
My only criticism is it is more a cooling cloth than mat, as it is quite thin. I was expecting something a little more substantial.Every time my dog gets off of it she leaves it in a heap that needs straightening out., which is not ideal if she's home alone.
3 July 2026
Unprompted review
Reply from MrFluffyFriend™ United Kingdom
Hi Jackie,
Thank you for taking the time to share your honest feedback.
We're pleased to hear your cooling mat arrived promptly and that your dog has been happy to lie on it during the hot weather.
Our cooling mat is intentionally designed to be lightweight and flexible, allowing it to dissipate heat comfortably without the use of gels or bulky fillings. We appreciate your comments about the thickness and how it moves around, and we'll be sure to pass your feedback on to our product team as we continue to improve our products.
Thank you again for your support, and we hope your dog continues to enjoy staying cool. 🐾
Great product
So glad I ordered a cooling mat from mrfluffyfriends. The quality of the product is great. The ease to order on line and the quickness of delivery was good. I’ve recommended this to all my friends with fur babies.
7 July 2026
Unprompted review
Reply from MrFluffyFriend™ United Kingdom
Hi Clare,
Thank you so much for your wonderful review!
We're delighted to hear you're happy with the quality of the cooling mat, the easy ordering process, and the quick delivery. It means even more to know you've been recommending us to your fellow pet parents.
Thank you for your support—we hope your furry friend enjoys staying cool all summer long! 🐾
I have no complaints about the…
I have no complaints about the service.....however, my Westie will not use the cool mat at all.
I have tried to coax her onto it, even put it on my bed, where she sleeps, she just avoids it unfortunately.
I am of course disappointed, it seemed to be a good solution in this hot weather.
10 June 2026
Unprompted review
Reply from MrFluffyFriend™ United Kingdom
Hi Patricia,
Thank you for your honest feedback.
We're pleased to hear you were happy with our service, although we're sorry to learn that your Westie hasn't taken to the cooling mat yet. Some dogs are naturally cautious with new items and can take a little longer to become comfortable with them.
You might like to leave the mat in one of her favourite resting spots and allow her to explore it at her own pace without any pressure. We hope that, with a little more time, she'll come to enjoy it, especially during the warmer weather.
Thank you again for giving it a try. 🐾
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