Mr Basrai Reviews 

Terrible experience with staff, Rude behaviour with customers.

Brilliant choice great choice of food and great idea to do a help yourself and would recommend it to anyone who hasn’t been before

Being locals we've visited here on quite a lot of different occasions both for lunch and dinner - although we mainly go for dinner.

We've always found it had lots of variety of different foods. All hot and fresh -ots to choose from Chinese, Thai, Italian. English, Mexican, sushi , soup, salad, Indian plus noodle bar and freezer of many flavours of ice cream and hot desserts being apple crumble and custard as well as a full desert station of rice, jelly, cakes, cheesecake, gateau, pannacota, chocolate fudge cake as well as a chocolate fountain with marshmallows etc for dipping 😋.

They also offer unlimited refills on soft drinks which is a much better option than buying them individually so if you know you're going to drink more than 1 coke, irn bru, vimto, orange etc then you should buy the unlimited. I think its not much above the individual price, if not the same.

Staff were constantly cleaning and clearing plates and as soon as a group left the table would be emptied,cleaned and reset for the next guest's.

Highly recommended. Reading other people's reviews is like we visited 2 separate venues but as I say we're local and go regularly so can only comment on our own experiences. Just to add nobody knows us there as being so busy they wouldn't recognise us - also we go in for a nice family meal not to get into long conversations with the staff as pleasant as they are 🙂.

All the food that we had was delicious - a huge selection of food was available. When the trays were nearly empty, they were replaced. As soon as we finished with our plates, they were removed from the tables. As soon as a large party of people finished at their table, staff went straight to the table and cleaned it. In a very short space of time, the table was set again in readiness for others. As we were leaving, the staff checked that we had enjoyed our evening, which we did.

Food cold, staff were not interested when we told them , complete waste of money

What a complete nightmare, l have never been in such a disorganised place as this , no, plates, no one colecting plates when you did find one, food was cold and the containers were empty anyway. Shocking.

Food was cold nor good at all very disappointed to be honest for the price its greed

ABSOLUTELY DISGUSTING
Came to Blackpool for the weekend for my cousin birthday who was just turning one he didn’t eat any food and was charged £5, the food was sickening meat was rock hard, hygiene was disgraceful and staff were rude i was given a dirty look for asking where the restroom was and me my mom had food poisoning
DO NOT WASTE YOUR MONEY HERE!

Whilst visiting Blackpool for the weekend we decided to treat the family as it wouldn’t be cheap being a family of 5. We paid £106, that included a half price for our 10 year old. We were told our drinks would be brought over then we could refill ourselves. 30 mins in we were still waiting so had to go and ask for our drinks. There was hardly and food left. The chicken nuggets had lots where probably a child had took a bite out and then put them back. The toilets are disgusting. Broken doors, filthy toilets, no paper left and there was loads of toilet paper all over the floor sticking to feet and getting trailed down the stairs where people were sitting. We’ve eaten in many ‘all you can eat’ restaurants but I have to say this was the most expensive and definitely the worst. Very disappointed especially at the cost.

Came here today to treat granddaughter at her request for her birthday.
Sorry to say poor choice food,no plain chicken no chicken nuggets hardly any choice of desserts, not sure if this because its in the afternoon, but still paid full price for adults and child.
Food luke warm what we did manage to choose from.
Waited over 12 minutes for staff to bring meat out for roast dinner section, no apology nothing.
Poor service poor quality of food .
Very disappointed not value for money at all on this occasion.
Ruined treat for granddaughter hasxwork long hours and don't get much time to bring her out!

We were at the cinema on Saturday afternoon and they advertised 15percent off with cinema tickets. So we thought we would give it a try..we went in and the place looked nice enough. We were seated within 5 minutes which was a good start.and left to it. We went up for some soup to start but they only had seafood soup and nothing else. So it was straight to the main course. Good selection but didn't taste all the good. Vegetables were hard and could have been cooked longer . Meatballs were hard aswell.after our first selected meal. We had to ask someone for a drink which to about 10 minutes to come and the bar was just in front of us but she did apologize for the wait.. for my 2nd course. I fancied chow mein but there was no noodles or chow mein in the food containers but they had plenty of rice. So felt a little disappointed with that. The desert section was nice and the service there was fast and pleasant. At the end. When l had to visit the rest room. I could have brought it all back up again. Clearly not checked and cleaned regularly. And when we paid the bill at the end. We were told our discount tickets were not valid on Saturdays and bank holidays.. first and last time we will visit there

Absolutely disgusted by the staff/manager. On sat 26th April 2022. I/we've been lots of times always pleased. Recommended people. My daughter booked for 8 persons for a birthday on Sat. My eldest granddaughter 10yrs old was refused a child's discount unless showed proof of age. She was distraught that she'd spoilt the whole birthday. Other customers who heard this came to my daughter and said they would never go there again. So restaurant lost over £200 for the sake of £10. But all not lost the party went to all you can eat Chinese around the corner and was much better. So now they've lost all ours and friends custom to the much better restaurant. Ohh and they wouldn't speak to me when l rang them.

Visited here Thursday 30th December and was found the food absolutely appalling. The price was high and the cost of a soft drink was a disgrace. How people que up to get into here beats me.

My advice to anyone wishing to eat here is simple ‘DONT’

Good food. Nice atmosphere. Not too expensive. Just a bit confused as some postings say it has a hygenie rating of 2 (Google search confirms this) but on the entrance it states "Hygenie Rating 5" - December 2021.. Can anyone clarify? Not that it matters as 4 of us ate lunch buffet today and nobody is feeling ill (6hrs afterwards) so I would ignore other posts. Well worth it and tasty food, nice selection. Good service. Thankyou

If I could give 0 I would my brother went here and has now got food poisoning. Cannot stop being sick. Hygiene rating is 0🤢

Edit - he got good poisoning from the chicken nuggets

Been here a few times and the foods been generally good..unfortunately booked in this afternoon and the standard of food was disappointing, tasteless and warm. The garlic nan was like cardboard, 4 trays over pizza area empty, food warmers with no food on at all, steak area closed, dirty plates and utensils I could go on.
My daughter enjoyed the chocolate fountain last time that wasnt even on hardly any desserts out no jelly and I love jelly. Shame really but we wont be returning

He was friendly, good service would definitely go there again with my husband and sons sll said the same

Food was ok . Was fine till i went to get some cake and flies were hovering over uncovered food . Wont be back

Absolutely terrible!!! Had a table booked for 7pm. Arrived at 6.45 to be made to stand in the rain untill 7.30 as the queue was that long. Finally got inside to be told to stand to one side and wait for a table to become available. Waited a further 15 mins whilst watching lots of people complaining about not enough food and being charge twice!? It was so busy it was ridiculous....people stood everywhere waiting around people eating! They were cramming people in everywhere. Eventually walked out and went elsewhere!
Very greedy owners.... Will not return EVER!!

NEVER AGAIN! We have previously been here and had a fantastic meal but after the disgusting state the restaurant was in and the lack of food hygiene. We definitely won’t be returning. All the food was cold and stale like it had been there all day, and all the serving counters were dirty (see pictures attached) I reported my concerns to the staff to which they blamed the customers for leaving it like this. I explained it was up to them as the restaurant to maintain high standards and ensure all food was at a safe temperature. I didn’t even get an apology the lady just said I’m not going to stand and argue with you and walked off. £40 down the drain food hygiene Blackpool will be notified in the morning