From the plumber arriving, too him leaving, everything was efficient and well organised. Pipes bent with care and skill, which look really neat, tidy and professionally fitted. And after testing every... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We use this company for annual boiler maintenance. Our annual service was due on 03.08.2026 and a carbon monoxide leak was discovered. Our boiler was exactly 13 years old, so the here and now decis... See more
5 stars as usual. Great, reliable company. Recently serviced boiler. Engineer turned up on time, friendly, professional and respected property. Invoiced same day, quick and easy to pay. Always had gre... See more
Company replied
M&R fitted our new boiler and did an excellent job, and it has now been one year. They contacted us to remind us and arrange a convenient date for first service. They arrived as agreed, checked every... See more
Company replied
Company details
Written by the company
Established in 1997, M&R Plumbing and Heating Ltd provide a complete range of domestic and commercial gas, heating and plumbing services, specialsing in renewable energy solutions. We are a proud Worcester Bosch service partner and a Vailant ADVANCED installer. All our engineers are Gas Safe, Oftec and FGAS registered. As a family business, we pride ourselves on our high standard of workmanship and excellent aftercare service, which has secured us a large amount of repeat business over the years. Why choose us? We have served Bolton, Wigan, All of Greater Manchester and Lancashire for 28 years now. Also these are 8 more reasons why chose us. 1. Highly trained engineers. 2. Worcester Bosch service partner. 3, Vailant ADVANCED installers 4. We keep you in the loop at all times. 5. We keep your home clean and tidy. 6. We turn up when we say we will. 7. We offer the best quality service and products at the best price. 8, We have been keeping families and businesses warm and cosy since 1997,
Contact info
290 Chorley New Rd, BL6 5NY, Bolton, United Kingdom
- 01204690957
- info@mr-group.co.uk
- www.mr-group.co.uk
4.9
Excellent
741 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
1st class service from start to finish
1st class service from start to finish. Great customer service from booking the appointment to the engineers leaving and after care. No mess, no hassle and the best price around! Great job Chantelle, Jack and Connor.
20 February 2026
Unprompted review
Reply from mr-group.co.uk
Thanks for the review! We're glad you found our service easy, efficient, and professional
Prompt service done on our boiler
Prompt service done on our boiler. Very knowledgeable man that serviced our boiler very helpful.
Good customer service from this company
19 February 2026
Reply from mr-group.co.uk
We appreciate your kind review! Happy to hear our engineers provided a thorough and professional service.
Reply from mr-group.co.uk
We appreciate your kind review! Happy to hear our engineers provided a thorough and professional service.
Great set of lads who were very…
Great set of lads who were very pleasant and did the job in no time
16 February 2026
Reply from mr-group.co.uk
We appreciate your kind review! Happy to hear our engineers provided a thorough and professional service.
What can I say other than BRILLIANT.
What can I say other than brilliant. Very knowledgeable on products. Clear and precise on which boiler would be most suitable for the space in which it had to go. The quote was almost exactly what I had in mind so Mick got the job before he left my house. I did get quotes from 2 others. Mick from M&R was by far the most professional .The boiler was installed yesterday, Tuesday the 17th Feb between 8:30 and 4pm no mess or hassle, perfect.
Highly recommended company.
13 February 2026
Reply from mr-group.co.uk
We’re pleased you were happy with our team’s punctuality, communication, and workmanship. Thank you!
Very helpful staff would recommend them…
Very helpful staff would recommend them v quick service good experience
13 February 2026
Reply from mr-group.co.uk
We’re pleased you were happy with our team’s punctuality, communication, and workmanship. Thank you!
Reply from mr-group.co.uk
Thanks for the kind words! We always aim for smooth, reliable, and professional service
Boiler losing pressure
Had to change date of appointment due to team sickness but kept me informed. Good professional visit by Jack who explained things clearly.
9 February 2026
Reply from mr-group.co.uk
Thanks for the kind words! We always aim for smooth, reliable, and professional service
Carried out two separate repairs in a week
Carried out two separate repairs in a week. Turned up within time slot advised, were clean and tidy and very polite.
I have dealt with this company for several years and cannot fault them.
11 February 2026
Reply from mr-group.co.uk
“Thanks for the review! Our goal is always professional, efficient, and reliable service.
Good service plan that is reasonably…
Good service plan that is reasonably priced.Arrived on time, good clean worker, respectful to property, explained what he was doing.
10 February 2026
Reply from mr-group.co.uk
Thanks for the great feedback! We always aim for efficient service and clear communication
Prompt service as usual
Arrived as arranged. New tap installed and everything left clean and tidy. Never met the plumber before but very efficient and friendly as usual up to M & R’s standards. Thank you once again!
13 February 2026
Reply from mr-group.co.uk
We’re pleased you were happy with our team’s punctuality, communication, and workmanship. Thank you!
Reply from mr-group.co.uk
“Thank you! It’s great to know our service was efficient, reliable, and communicated clearly throughout
Very helpful
Very helpful, appointment was arranged and update sent to confirm time of arrival. Engineer very polite and called when work was completed, I have used this company for many years and cannot fault them. 😁
9 February 2026
Reply from mr-group.co.uk
“Thank you! It’s great to know our service was efficient, reliable, and communicated clearly throughout
Very pleasant visit both plumbers we're…
Very pleasant visit both plumbers we're knowledgeable and polite
11 February 2026
Reply from mr-group.co.uk
“Thank you! It’s great to know our service was efficient, reliable, and communicated clearly throughout
Straight forward explanation no…
Straight forward explanation no pressure no heavy sales
11 February 2026
Reply from mr-group.co.uk
“Thank you! It’s great to know our service was efficient, reliable, and communicated clearly throughout
Easy people to deal with
Easy people to deal with, friendly and efficient.
Boiler serviced and repaired by a polite and helpful technician.
12 January 2026
Reply from mr-group.co.uk
“Thank you! It’s great to know our service was efficient, reliable, and communicated clearly throughout
Boiler service
Bang on time the engineer was great and helpfull so we’re the staff in the office , highly recommend M&R plumbing
10 February 2026
Reply from mr-group.co.uk
“Thank you! It’s great to know our service was efficient, reliable, and communicated clearly throughout
Came on time did good job happy with…
Came on time did good job happy with result thank you 😊
10 February 2026
Reply from mr-group.co.uk
“Thank you! It’s great to know our service was efficient, reliable, and communicated clearly throughout
Plumber did an excellent job and took…
Plumber did an excellent job and took time to explain exactly what he had done.
6 February 2026
Reply from mr-group.co.uk
“Thank you! It’s great to know our service was efficient, reliable, and communicated clearly throughout
Great plumbers Have been using m and r for over 15…
Have been using m and r for over 15 years never had reason to complain always arrive on time do a great job and the service is great would recommend
9 February 2026
Reply from mr-group.co.uk
“Thank you! It’s great to know our service was efficient, reliable, and communicated clearly throughout
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.