MPB Reviews 56,787

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 5,262 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often noting that items are in much better condition than expected, sometimes even appearing new. People frequently highlight the fair and competitive pricing, appreciating the value they receive. The service is repeatedly described as outstanding, with many commending the helpful and responsive support. Reviewers also frequently mention the efficiency of the delivery service, noting quick shipping and secure, eco-friendly packaging. However, some customers also noted issues with the selling process, particularly regarding initial quotes being reduced after inspection, which some felt represented a significant discrepancy between the initial quote and the final offer. A few other people also felt that the delivery coordination was poor, leading to missed collections or delayed deliveries.

What people talk about most

Product

People report positive experiences with product. Customers frequently praise the accurate descriptions and... See more

Quality

Consumers generally express satisfaction with the quality of items. Many reviewers highlight that products... See more

Price

Customers had positive experiences with price, often finding them transparent and fair. Many reviewers... See more

Service

Users describe positive interactions with service, highlighting its speed, efficiency, and responsiveness.... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the swift and on-time arrival of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Not my first purchase here, and they never disappoint. Bought a used Godox TT30 Pro flash, but it’s practically brand new! Great price, smooth transaction, and super fast shipping. Special shout-out... See more

Rated 5 out of 5 stars

Just can't fault the experience with MPB. The kit always arrives quickly, the condition is always as described, any problems their help centre is super responsive. I've had about 6 cameras off them... See more

Rated 5 out of 5 stars

I knew what I was getting because I have bought excellent quality second-hand camera gear from MPB in the past. I like that the images on the website are the actual items you will buy and that everyth... See more

Rated 5 out of 5 stars

Excellent service as always and the guys and girls I have dealt with have been nothing less than stellar. It's this kind of service that creates complete trust in MPB for me personally. This may see... See more


Company details

  1. Photo Shop

About MPB

Written by the company

We transform the way that people buy, sell and trade used photo and video kit.

MPB is the world’s largest online platform for used photography and videography equipment. MPB is a destination for everyone, whether you’ve just discovered your passion for visual storytelling or you’re already a pro.

We have always been committed to making kit more accessible and affordable, and helping to visualise a more sustainable future.

We recirculate more than 350,000 items of used kit every year, extending the life and creative potential of photo and video kit for visual storytellers around the world.

Headquartered in the creative communities of Brighton, Brooklyn and Berlin, the MPB team includes trained camera experts and seasoned photographers and videographers who bring their passion to work every day to deliver outstanding service.

Every piece of kit is inspected carefully by our product specialists and comes with a warranty to give our customers peace of mind that buying used doesn’t mean sacrificing on quality or reliability.

mpb.com

Written by the company

Warranty included
All used gear is covered by MPB's free warranty.
Free Collection
We offer free collection and delivery on part exchanges, and free pick up on your equipment if you wish to do a straight sale.

Contact info

  • 64 Ship Street, BN1 1AE, Brighton, United Kingdom

  • www.mpb.com

4.7

Excellent

TrustScore 4.5 out of 5

57K reviews

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Replied to 92% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Positive experience

Extremely good communication, items are well packaged and well valued, very good with returns. I didn’t know that you needed to pay for your return slip and they helped me out a lot. It was my first time buying used camera gear (I had only bought two kit cameras from Best Buy before) and decided I wanted to upgrade. I will only purchase from them from here on out.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Happy long time customer

If you are happy with the price and describe your item accurately you shouldn't have any problems.
I have sold numerous cameras and lenses and never had the quote reduced
Several times they increased the amount
Highly recommend 👍

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Couldn't be happier

Just completed a transaction of selling a camera and buying a lens. Couldn't be happier how it went; the price I got for my camera and the lens I was buying. So thankful for MPB.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

After a previous trading experience…

After a previous trading experience with a well known company , gave me the feeling of being ripped off.
I thought to give MPB a go the they was good, there quote was good and the final price was more than the original price.
So I am very happy with MPB thanks.

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Trustworthy company

I entered into the sale of a redundant camera with some suspicion as to the sending it away for a remote purchase.
However I was pleased that the transaction went through smoothly and I would happily recommend the company.
From start to finish the entire transaction was catered for and I was kept informed.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

I recently sold a bulk collection of…

I recently sold a bulk collection of camera body and lenses, and the experience was excellent. Communication was clear and transparent from start to finish. While the initial quote was fair, I was pleasantly surprised when they re-evaluated my gear and increased the price by €100 after inspection. The entire process—from collection to funds hitting my account took just 7-8 days. Highly recommended for anyone looking for a smooth, professional, and hassle-free sale.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

I am glad I ignored the doom-mongers on…

I am glad I ignored the doom-mongers on Reddit, don't take any notice. My experience of MPB is all very good, not perfect, more about that later. The camera and lens arrived a day early, From Germany to Croatia. DHL handed the package to HR Posta, the Croatian postal service, who are second to none.
Both the camera and the lens are in first rate condition, I have tested both. The packaging was very good, the camera and lens very safe, this brings me to the one minor issue; the lens hood was jammed on the lens, it hadn't been reversed properly. It took some patience to part hood and lens. The hood clicks on perfectly in work position, but takes some fiddling to click home when reversed. Whether this was inherent out of the factory, or heavy handed use by a previous owner, but it works ok. I do think the person packing the items should have taken a little more time, or asked for help. Really a very minor issue, though.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

I had outstanding customer service from…

I had outstanding customer service from Danny 13/05/26 regarding an issue I had with my lens purchased from MBP, he was very quick in responding and resolving my issue. Thank you so much for making this process quick and easy.

13 May 2026
Unprompted review

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