This is the second time I have purchased a brand new vehicle. I have told another colleague who will also being doing the same too. It is a no trainer. It is effortless in getting the car that you wi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
straightforward and well organised by Steve Freestone.l am hopeful that the rest of the process is equally smooth- thanks in whole to the man in charge - Steve.Using motor source on recommendation and... See more
Company replied
Having used Motor Source previously and looking for a new car I went direct to Stephen Freestone who dealt with my earlier purchases. As always he is a pleasure to speak with, super efficient, and he... See more
Company replied
This is the second car I purchase through motorsource. I dont normally write reviews but the whole experience with them as been a walk in the park. Easy communication and fast replies to all types of... See more
Company replied
Company details
Written by the company
Motor Source Group offers a unique new car programme with exclusive discounts for Emergency Services personnel, including Police, Prison, Fire Service and NHS staff, and also Armed Forces personnel and Teachers. Full range of makes and models available, including Audi, BMW, Volkswagen, Ford, Toyota, and so many more. UK nationwide, UK mainland, delivery available too.
Contact info
LN6 7QY, Lincoln, United Kingdom
- 01522500055
- info@motorsourcegroup.com
- www.motorsourcegroup.com
Save thousands off your new car
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Amazing service from Lewis
Amazing service from Lewis.
Answered all questions, fast replies to emails. Very pleased.
4 December 2025
Reply from Motor Source Group
Thank you, this is great to hear and we're so pleased to be able to help you with your new car too. Thank you for choosing Motor Source Group!
Excellent customer service
Excellent customer service. Stephen was very helpful and very fast ordering my jaecoo. He let me know what was happening every step of the order. Now just to sit and wait for the car to arrive. Thank you motor source for being so great
3 December 2025
Reply from Motor Source Group
Thank you for sharing your thoughts Kat, Stephen will be pleased to hear you found the process simple and easy to order your new Jaecoo. Thank you for choosing Motor Source Group!
Huge discounts and hassle free transactions…
This the second car I’ve bought from Motor Source Group in a year. Their service has been excellent and far more attentive than the main dealerships. And of course the huge savings off list price for the identical car, which the main dealerships just cannot match. Thank you for a hassle free and seamless transactions…
25 November 2025
Reply from Motor Source Group
Thank you so much Naveed, we really appreciate you taking time to share your review and lovely comments for our team. We're so pleased to help you.
Thank you for choosing Motor Source Group!
Great service .Everything explained
Great service .Everything explained, by an extremely polite and concise customer services representative .
In my view , they are the tops for the supply of new vehicles to Blue light workers . This is the 7th vehicle supplied to me and family members . Enough said !!!.
26 November 2025
Reply from Motor Source Group
Thank you so much Robert! We're so pleased to be able to help and support you and your feedback really means a lot to our team too. Thank you for choosing Motor Source Group!
Helpful and professional.
No pushy in any way. Lewis was very helpful and professional in his dealings with me.
21 November 2025
Reply from Motor Source Group
Thank you Eric, this is lovely to hear and we'll be sure to share your feedback with Lewis too.
Thank you for choosing Motor Source Group for your new car!
Very helpful service
Just ordered my omada 5 today
Have been speaking to Dave for a couple of weeks .
The service from Dave was absolutely
First class and found him very helpful.
20 November 2025
Reply from Motor Source Group
Thank you for your fantastic review! We're delighted to hear that Dave has been able to support you throughout the process and that you found his service helpful and first class. Thank you for choosing Motor Source Group!
A Hassle-free Experience
Easy to contact. Stephen provided prompt, up to date info regarding my Lexus request.
I valued his clear,logical advice on my proposed purchase and went ahead with my order.
Motor Source is so easy to deal with and your years of experience makes the process hassle-free.
19 November 2025
Unprompted review
Reply from Motor Source Group
Thank you so much for your kind feedback! We're delighted to hear that Stephen was able to support you with clear and helpful advice throughout your Lexus enquiry. We’re proud to offer a smooth, hassle-free experience, and it’s great to know our expertise helped make your purchase straightforward. Thank you for choosing Motor Source Group!
Excellent service from start to finish
Excellent service from start to finish. The process was made very easy with excellent communication. The most competitive prices by a mile. Thank you to Stephen for taking the time to keep me informed and guide me through the process. Highly recommended.
17 November 2025
Reply from Motor Source Group
Thank you Paul, this is great to hear! We're so pleased to help with your new car and make everything easy with supportive service from Stephen, and of course save you money too! Thank you for choosing Motor Source Group.
No hard sell
No hard sell. Lewis was very knowledgeable and answered all my queries. A pleasure to do business with.
14 November 2025
Reply from Motor Source Group
Thank you Roy, this is lovely to hear and we know Lewis will be grateful for your comments too. Thank you for choosing Motor Source Group!
Communication excellent so far now…
Communication excellent so far now waiting delivery
13 November 2025
Reply from Motor Source Group
Thank you for sharing your review David and we're so pleased to help with your new car. Our delivery team will keep you updated as your order progresses and we look forward to the delivery of your new car too.
Thank you for choosing Motor Source Group!
Very attentive service making us…
Very attentive service making us confident buying a new vehicle
12 November 2025
Reply from Motor Source Group
Thank you Laurence, this is lovely to hear and we're so please we could help. Thank you for choosing Motor Source Group.
I was very wary and suspicious
I was very wary and suspicious of purchasing a car from Motor Source as it seemed to good to be true. I left my review untill after delivery. The order process was easy. I waited several months and the car was delived on a low loader. The car was undamaged and the specifications as ordered. The car was delived from Leeds to north scotland and arrived during the morning with great communication from the delivery driver. I'm unsure why there was 14 miles on the clock and only 1 mile of petrol in the tank. I would have appreciated a little more communication from Motor Source at times but they always replied to emails and were easy to contact by phone. All things considered they did really well and I would certainly use them again. Great service and great value for money.
10 November 2025
Reply from Motor Source Group
Thank you so much for taking time to come back and share your review Mr Smith, we really appreciate this.
It's great to hear how easy you found our order process and delivery of your new car. 14 miles on the clock is very low, unfortunately it is impossible to deliver a new car without any mileage on at all due to inspections and tests it would go through and also moving it to facilitate delivery to you too. We are however speaking to the delivery supplier regarding fuel though as we would also expect more than 1 mile.
We're so pleased we could help you with your new car and from all of our team, thank you for choosing Motor Source Group.
Purchasing a new car ...Stephen took me…
Purchasing a new car ...Stephen took me through the whole process. There was good communication from the start 👏
Delivery of car should be around January 2026 which is fine.
All email of paperwork arrived same day ...just have to wait on the car .
5 November 2025
Reply from Motor Source Group
Thank you for sharing your review Mr Rutherford, this is great to hear and Stephen is really pleased to be able to help you.
Our delivery team will continue to keep you updated and we look forward to the delivery of your new car too.
Thank you for choosing Motor Source Group!
Great Experience So Far….
I was a bit worried about buying a new car in this way but so far the experience has been faultless. Dave has been very patient as I changed my mind from one model to the next!! Everything has been explained clearly and no sales pressure whatsoever. Order now confirmed and I’ve been handed over to Claire for the delivery side of things. Again she has been very clear with what happens next. Just a waiting game now!
4 November 2025
Reply from Motor Source Group
Thank you James. We really do understand the worries around buying a car this way and are so pleased to hear how Dave alleviated those fears for you and made everything clear without pressure for you. Claire will continue to keep you updated and we look forward to the delivery of your new car too.
Thank you for choosing Motor Source Group!
Pain free experience throughout
From the first enquiry, Motor Source Group made the new car buying experience as trouble free as possible. They supported and guided me throughout until the delivery of my new car and then followed up to make sure everything was satisfactory. Special mention to Lewis and Amy for their help throughout.
10 October 2025
Reply from Motor Source Group
Thank you for taking time to share your review Mrs Smith, especially with lovely feedback for Lewis and Amy - they will be really pleased to hear this.
From all of our team, thank you for choosing Motor Source Group for your new car!
It was excellent
3 November 2025
Reply from Motor Source Group
Thank you so much! We're so pleased we could help and thank you for choosing Motor Source Group!
Motor Source Group leasing experience…
The process to lease the car was easy and all members of staff that I had contact with were pleasant, helpful and knowledgeable.
31 October 2025
Reply from Motor Source Group
Thank you Jonathan. It's great to hear how easy you found everything and that our team have supported you throughout. We're so pleased to be able to help you and thank you for choosing Motor Source Group!
I was treated with a 5 star support
31 October 2025
Reply from Motor Source Group
Excellent Ian, thank you for sharing this and for choosing Motor Source Group!
Stephen was great really friendly not…
Stephen was great really friendly not at all pushy, explained the whole process clearly and helped with options to sell my car. If they had given me a better PX price I’d have given 5*
30 October 2025
Reply from Motor Source Group
Thank you Jane, this is great to hear and Stephen is so happy to be able to help you with your new car. Thank you for choosing Motor Source Group!
The initial reception was very positive…
The initial reception was very positive and encouraging. Julian was very knowledgeable and able to give excellent guidance and support.
30 October 2025
Reply from Motor Source Group
It's great to hear you received the guidance and support needed to make your new car purchase, we are sure Julian will be pleased with this. Thank you for choosing Motor Source Group.
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