Mortgage Advice Bureau Reviews 

Slow replies / having to chase / being ignored

Nick Ellis was fantastic, as a first time buyer I didn’t have a clue what I was doing, but he took the time on every call to fully explain and break things down for me. He responded promptly to all of my emails, covering every point, and was there every step of the way ! Would 100% recommend him, and would consider him an asset to the business

I have used Laura as my mortgage broker for years, I wouldn’t go to anyone else. I’ve built up a good relationship with her and I trust her to handle my mortgage/re-mortgage applications brilliantly.

Leighton Trodd and Karen Reilly have been a huge help for two house purchases in the past few years.

Our most recent house purchase they have been invaluable in helping liaise with solicitors and vendors. Secured a good rate on the mortgage and have gone above and beyond to help.

Laura in the Leigh Branch made things simple for us, with being highly efficient, helpful and kept continuous contact of all things happening behind the scenes and keeping us in the loop. Thus making the process a lot less stressful on me and my partner as we go along with the process.

I don't know how these guys get so many 5 stars. Louis Moore caused me the most stress for 2 days. He didn't understand basic finance and didn't understand the Homes England rules for shared ownership applications. Claimed there was no appeals procedure and he had no manager. Raised a complaint with their Head Office - that soon had them jumping around and things got done. Still didn't get an apology for being so wrong. Maybe he just took a personal dislike to me ! Just remember these guys are just mortgage salesmen - thats all.

I can’t recommend MAB - Southampton highly enough! As a first-time buyer, I was unfamiliar with the mortgage and conveyancing process, but they made everything smooth and stress-free. They secured me the best rates available and continued to monitor the market throughout the process to ensure I got the most competitive deal. Their guidance on the conveyancing process was invaluable, helping me navigate each step with confidence. They also went above and beyond in chasing solicitors to keep things moving efficiently. Exceptional service from start to finish—thank you!

I have had a mortgage for 2.5 years from these people who were suggested to me by house builders.

They do not know what they are doing and do not act with customers interests at heart.

The initial process was long, invasive and stressful. It took forever to get everything organised.

We agreed a fixed 3 year period and paid an additional fee for the term.

Fast forward 2.5 years and the term is only for 2.5 years. I have pointed this out and complained. I have had Joe and Lisa explain this away as if it's nothing saying this must be because the term started from the offer letter and not from when mortgage started?? The offer letter was only a couple weeks prior, so the explanation doesn't stack up. Furthermore none of this was explained at the time as I would have asked for it to have been aligned with the mortgage start date, not 6 months before we've moved in...obviously a mistake.

No apology, no sorry for the inconvenience just trying to brush it under the carpet as if it's nothing and move on.

Personally I prefer dealing with a company who is transparent and puts client first

Great experience! Updated throughout the process.

Sunjay was extremely professional and supportive. He explained all the details of the mortgage process in a very clear way, and was always very punctual in his communications.

Ken at the Swindon branch of MAB has been excellent through the process of purchasing two houses now. I wouldn’t go anywhere else. He is professional & prompt. Always contactable & quick to respond. Top notch bloke very easy to talk to. We have always felt relaxed during the process which obviously can be quite stressful. Highly recommend using MAB & Ken for all your mortgage advice 👌🏻

Tom and Nicola are amazing! Responsive and efficient, I couldn’t have asked for a more pleasant experience when applying for a mortgage. Can’t recommend them highly enough!

Ryan made this a really quick and easy process, answered all question I had, always kept in touch. Couldn’t ask for more :)

We had a good experience! The service was smooth and excellent, the team was incredibly helpful (especially Ioni!!!). Highly recommend!"

Yvette is so helpful. They made the process very easy and smooth. I am a first time buyer and she was easily contactable and approachable with any questions I had.

Emma Malone was my Mortgage advisor she was very helpful and very clear. She answered all of my questions and helped me to understand things I didn’t understand. As a first time buyer this was extremely helpful. Would definitely recommend

I am a first time buyer, and my anxiety and stress levels have been crazy! Yet Phillip took me through the process every step of the way and explained everything to me in simple terms!
He was upfront and honest about expectations, finding me the right deals and what I could afford.
He was responsive and knew just what to say to me to help me through this all.

He will be someone that stays in my contact list forever, what a hero! Amazing service and knew all about shared ownership to help get me on the property ladder

Excellent firm. Leah’s a legend. Gets everything done in record time.

Peter Reid has been brillant through the whole process. Lovely bloke with a fantastic service. Worked really well to get us really competitive deal. Thanks for your continued support with helping us get our first house!

Although my broker was lovely, there was a lot of mis-communication from the mortgage broker to the lender, estate agent and solicitor, this led to the mortgage lender saying they couldn’t loan the money any more. This was done 24 hours prior to completion on a flat! If you’re looking to buy a flat, look for a company who look into a leasehold and ask about deed of variation. Feeling disappointed after waiting 5 months for this to go through, is an understatement!