Absolutely horrible service department
I Purchased a New Kia last year from this dealership, The salesman was great however I am not at all happy with the vehicle and it only has 24,000 miles on it, I’m having problems with tires and brakes. I think the tires are defective, it feels like they have flat spots however there’s no presence of flat spots when inspecting, when I take it to the dealership service department they rotate the tires and say everything is fine, I asked them to test drive it but they did not.
Update: The service manager called me and asked me to bring the vehicle in, they put the vehicle on the alignment rack the results showed that the vehicle alignment was fine proving that the tires are defective, They said that they will not replace them even if I offered to pay for the prorated miles. I’ll never buy another Kia.
Update: I just recently purchased a used 2021 Kia Saltos for my daughter from a local Ford dealership, purchased the extended warranty, and I’ve just recently noticed every time you turn there’s a knocking noise coming from the front end. My mechanic told me it was a CV joint going out. So I took it to Moritz Kia of alliance., as soon as I checked in at the service department the young man tells me that if they find that the item is not covered under warranty there will be an additional $150 fee.
In my opinion, I believe this dealership is just trying to keep from having to cover things under warranty, I cannot recommend this dealership, mainly due to the extremely poor customer service from their service department.