Wigs by M O R A M O D E  Reviews 398

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional quality and natural appearance, often noting that the wigs are indistinguishable from real hair and provide a significant confidence boost. Many people highlight the excellent workmanship and the soft, high-quality hair, which maintains its realistic look even with daily wear. However, some customers also noted issues with the ordering process, experiencing long wait times and a lack of communication regarding order status. A few people were dissatisfied with the customer service, citing ignored messages or vague responses. Additionally, a small number of reviewers reported receiving wigs with poor quality, strong chemical smells, or broken hairs, which did not meet their expectations.

What people talk about most

Product

Customers consistently note positive experiences with product quality, often praising the natural look and... See more

Quality

Clients share positive opinions on quality, with many praising the natural look and feel of the wigs, often... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers praise the quality and customer service,... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers report positive experiences,... See more

Service

Consumers find service to be ambiguous. Many reviewers express disappointment, citing unacceptable customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was diagnosed with alopecia areata at the age of three, so I've had it almost my entire life. I'm 34 and have used wigs from various companies, but Moramode is the company that made my dream come tr... See more

Rated 5 out of 5 stars

I love Moramode! I have some experience with wigs (I have Alopecia Areata), and these are by far the most beautiful I've ever owned. I receive so many compliments, especially because they look so natu... See more

Rated 5 out of 5 stars

As someone with alopecia, finding a wig that looks natural and feels comfortable is so important — and this one is by far the most realistic I’ve ever had. I’ve had so many compliments and people are... See more

Rated 5 out of 5 stars

MORAMODE has been an amazing company to work with. The customer service is quite supportive. The workmanship of their products is excellent, thus the wigs I have purchased have been very beautiful. Th... See more


Company details

  1. Hair Replacement Service
  2. Hair Product Store
  3. Wig Shop

Written by the company

M O R A M O D E is a prevailing UK based wig retailer with a passion for premium affordable wigs! Our sole purpose, is to create illusion lace wigs that are ready to wear yet very natural. Our illusion wigs are crafted from the finest lace for an invisible, ...


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

398 reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

DO NOT UNDER ANY CIRCUMSTANCES BUY THEIR SYNTHETIC WIGS

I was bought one of them because I couldn’t afford their extremely pricey human hair wigs and didn’t want to wait for months for a human hair unit, thought that for the $143 I paid I’d get a half decent unit. I was so wrong, it shedded a little but the worst part was the tangling, after a week the hair that was supposed to be straight turned kinky, dry and tangled very easily. Save your money ladies and just shop elsewhere.

5 July 2022
Unprompted review
Wigs by M O R A M O D E  logo

Reply from Wigs by M O R A M O D E

Dear Yasmine,

Thank you for your feedback. Unfortunately we have been unable to locate an order for you. We are sorry you’ve had a bad experience with one of our synthetic wigs. If you could return the wig we would be able to organise a replacement once we’ve examined your item.

Our synthetic wigs cannot be compared to our invisible range. We do not use the same lace, the hand tieing process is not the same, the cap construction is different and the hair quality is certainly not the same.

We appreciate you are not happy with your wig, however it’s easy for a synthetic wig to matt if it’s not nurtured properly. If you need any support on how to look after a synthetic wig please do not hesitate to contact us.

Thank you
MORAMODE

Rated 3 out of 5 stars

The human hair updo is amazing

The human hair up do is amazing, I have never been able to wear my hair up in a high ponytail till moramodes invis updo wig. The hair line is so natural! Best wig I have had and ordered 3 more, however be these custom wigs can take over 2-3 months to make, but do not disappoint.

27 June 2022
Unprompted review
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Reply from Wigs by M O R A M O D E

Dear Alana,
We do appreciate your custom, at present our full lace wigs from our invisible range are currently taking significantly longer than the other wigs we offer. For this reason, we are advising customers to consider a Ready to Ship wig or the full lace Modesty wigs which can be shipped out much quicker. We never want to intentionally disappoint our customers hence why our lead times are stated on our website as well as within the order confirmation. I believe we are not far from your estimated completion date. However, given your circumstances, we are currently working with you to try and find a solution.
Regards,
MORAMODE

Rated 2 out of 5 stars

They don't care about dispatching your…

They don't care about dispatching your order on time unless it's a wig that you order from them. For some reason my order is still processing and hasn't even been dispatched yet. You would think I've ordered another wig, but no I haven't. All I wanted this time was some wig contour. There's been no update on my order since I've placed it, disgraceful customer service!! They clearly don't care about there customers, it's all about money, money, money for them it seems!!

24 June 2022
Unprompted review
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Reply from Wigs by M O R A M O D E

Dear Rebecca,

We do care about our customers. We did not charge you for the item in the first instance. You paid for the concealer in the shade 1 using Klarna. We explained the item was out of stock, and we were waiting for the new stock to arrive. As the item had not been dispatched you had not been charged. We also asked you to check with Klarna that no payments were collected from your bank. I hope you can appreciate it is not solely about the money otherwise we would have collected the payment.

I can see you were also made aware of the delays to the concealer. We can only apologise for any miscommunication.

Thank you
MORAMODE

Rated 5 out of 5 stars

I ordered the laurie 18inch and she is…

I ordered the laurie 18inch and she is absolutely beautiful. I've measured her and from root to tip she's around 25inch so you definitely get your moneys worth. The colour is a beautiful brown caramel blonde and is super soft. After having fine thinning hair for a few years Ive longed for thick lush locks and finally I have them. Thank you moramode for giving me the hair I could only dream of.

14 June 2022
Unprompted review
Rated 1 out of 5 stars

They canceled my order with no…

They canceled my order with no explanation. Never got wig.

1 June 2022
Unprompted review
Wigs by M O R A M O D E  logo

Reply from Wigs by M O R A M O D E

Hello Dee,
We apologise you did not receive the cancellation notice we sent out to you. When your order was cancelled, you were refunded immediately. If you have any problems with your refund please do not hesitate to contact us and we will reach out to Sezzle on your behalf.

Thank you
MORAMODE

Rated 5 out of 5 stars

Finally feeling more confident and more myself

My order arrived safely and fast, and I absolutely love it! I got a Tia unit, one of the modesty range- It looks like my own hair and it's almost undetectable 🥰 wearing it made me feel a little more myself for the first time since I started having hair issues, so thank you so much! I've been playing around with styling it, and there's a lot you can do even tho it's not full lace, very happy!
I'm just about to order a backup actually, and will definitely try other options in the future.

30 May 2022
Unprompted review
Rated 5 out of 5 stars

I ordered the Coco ready to ship wig

I ordered the Coco ready to ship wig. It is beautiful and looks like it could be my hair. High Quality Product. I ordered the Taylor at first and it wasn't the right fit for me, Angie was kind enough to get it exchanged. I will say the exchange process is pretty time consuming, so pay close attention to the specifications more than just the picture, so you can pick the right one the first time.

23 May 2022
Unprompted review
Rated 5 out of 5 stars

Just beautiful

I have spent a lot more money on wigs before and the quality is nowhere near as good as my wig from Moramode. As someone who is losing her hair, I can tell you that this wig has given me the confidence boost I needed!
Thank you Moramode ! 🖤

5 May 2022
Unprompted review
Rated 5 out of 5 stars

I ordered the Brie wig from Moramode…

I ordered the Brie wig from Moramode and I'm really happy with it. It is really too beautiful, it looks like real hair and the quality is perfect. I like really this wig! And the customer service of this company is very attentive and responsive. I highly recommend this shop.

4 May 2022
Unprompted review
Rated 5 out of 5 stars

Iv had 3 wigs from mora mode now-…

Iv had 3 wigs from mora mode now- everyone has been perfect. Quick delivery and they always have discount codes. I will always get my hair from here, it’s hard having alopecia but these wigs r so natural no one would ever know! Love them!

1 May 2022
Unprompted review
Rated 2 out of 5 stars

False advertising!

I purchased a human hair wig that was beautiful in the photo that was on the moramode website. It was also the most affordable human hair unit they had advertised . After completing the transaction however I revisited the website to show my friend
what i ordered and the photo was a completely different unit all together. I emailed them and they very quickly emailed me back. They said there was a glitch in the system and the wrong photo had been used . They said I could pay more to get the unit they already sold me. I told them I could understand a little but felt a discount would be appropriate considering they falsely advertised a unit and once paid for tried to up the price. They refused to give any sort of discount so I got a refund and went elsewhere.I wouldve given a 1 star reveiw but because they replied so quickly and refunded my money I felt they deserved a 2 star reveiw

28 April 2022
Unprompted review
Wigs by M O R A M O D E  logo

Reply from Wigs by M O R A M O D E

Dear Lacy,

We are sorry for the discrepancy on our website. This was due to a technical glitch which resulted in images of another product being incorrectly displayed at the time you made your purchase. Upon discovering this, we contacted you immediately and made you aware of the issue. You requested a further discount but we explained the wig you purchased was considerably cheaper than the one you wanted and you had already used a 20% voucher on top, and therefore we were unfortunately unable to offer a further discount. Nonetheless, we do apologise for any inconvenience caused.

Thank you
M O R A M O D E

Rated 4 out of 5 stars

This hairline!

This hairline! I’ve got a lot wigs but gosh this hairline! Absolutely incredible. Amazing and breathtaking.
The hair quality is very good, the Color is exactly like the description and the pictures (and trust me this is selten the case with other companies)
The customer service needs sometimes a little push to answer but anyways. The quality of the wig is it worth it! I will definitely buy again!

20 April 2022
Unprompted review
Rated 1 out of 5 stars

No customer service!

I have already tried different ways to reach the customer service, via email, via Instagram on 2 profiles, via contact form but you just get neither an answer nor a response!

2 April 2022
Unprompted review
Wigs by M O R A M O D E  logo

Reply from Wigs by M O R A M O D E

Dear Sweet Jane,

You emailed requesting a 20% discount on a synthetic wig. Unfortunately we do not offer 20% off on Synthetic wigs. You had sent your messages at 7:08am this morning and we have only just seen your Instagram message and have replied. We did respond to your email. However we have requested more information from you so we can look into the matter further.

Please note we do ask for 24-72 hours to respond to emails and messages. In response to your question you may use the 10% code off your first order - this applies to the Synthetic wigs too.

Thank you
MORAMODE

Rated 5 out of 5 stars

I love this hair so much

I love this hair so much! I have never before seen such a realistic hair line. I can't believe I didn't find this company earlier. I am definitely going to order again

31 March 2022
Unprompted review

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