While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the user experience, finding the app and services easy to use, fast, and convenient for various payments. Many appreciate the efficiency and simplicity of transactions, highlighting how it saves time and makes managing payments straightforward. People also find the app clear, helpful, and reliable for daily use. However, some customers have expressed dissatisfaction with customer service, reporting issues like suspended accounts without clear reasons or difficulties reactivating cards. There are also mentions of occasional technical problems with the app or browser leading to payment errors, and some users have experienced their cards being declined or blocked.

What people talk about most

Payment

Reviewers mention ambiguous feedback about payment. Many customers praise the service for being fast, easy,... See more

User experience

People report positive experiences with user experience. Customers consistently praise the ease of use, with... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers praise the service as excellent, fast,... See more

Application

Clients share ambiguous opinions on the app. Many reviewers praise its ease of use, security, and helpfulness... See more

Customer service

Consumers find customer service to be negative. However, some customers report positive experiences, noting... See more

Based on these reviews

Rated 4 out of 5 stars

I recently used Mooney to make a PagoPA payment and the experience was excellent! The process was simple, fast, and very user friendly. I appreciated how clear the instructions were and how quickly th... See more

Company replied

Rated 4 out of 5 stars

Veloce e facile, chiarezza videate sicurezza transazione numero opzioni disponibili di pagamento

Company replied

Rated 4 out of 5 stars

The experience is good but why can't what kind of person pay money to your account

Company replied

Rated 4 out of 5 stars

Mooney still need to improve like to support Apple Pay and other features

Company replied


Company details

  1. Financial Institution
  2. Non-Bank Financial Service
  3. Payment Service

Written by the company

Mooney offre servizi di pagamento, mobilità e bancari di prossimità. Disponibili nei punti vendita Mooney in tutta Italia, online su App Mooney e Sito Mooney.it.


Contact info

3.9

Great

TrustScore 4 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simply

Simply, smart and Easy.
Sometimes the notify come too late or not.

14 November 2025
Mooney logo

Reply from Mooney

Hello Stafani,
Thank you so much for your review. We're glad you had a positive experience with us!

Rated 4 out of 5 stars

Mooney still need to improve like to…

Mooney still need to improve like to support Apple Pay and other features

15 November 2025
Mooney logo

Reply from Mooney

Hi Odaro,
We work every day to satisfy our users. Thank you for your feedback; we'll pass it on to the appropriate department.

Rated 5 out of 5 stars

Satisfied

I don't speak English, but I'm satisfied for efficiency. Thanks

8 November 2025
Mooney logo

Reply from Mooney

Hello Vincenzo,
Thank you so much for your review. We're glad you had a positive experience with us!

Rated 5 out of 5 stars

Easy to use and clear instructions

Easy to use and clear instructions. Fantastic for paying practically everything. The possibility of using paypal makes things even more easy and convenient.

12 November 2025
Mooney logo

Reply from Mooney

Hello Angelo,
Thank you so much for your review. We're glad you had a positive experience with us!

Rated 1 out of 5 stars

My mooney account has be suspended for a month nown suspended for…

My mooney account has ben suspended for two months now i have fiil all the necessary documents still yet I can't access it and I have money inside

16 October 2025
Mooney logo

Reply from Mooney

Hello Doris,
We're sorry to read your review. To receive assistance with your situation, please contact us by filling out the contact form available at the following link: https://www.mooney.it/assistenza/contattaci. Alternatively, please call us at 800.005.005 and we'll do our best to help!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look