Moon Bingo Reviews 

273
•
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

If you enjoy playing Bingo online than look no further than MoonBingo.com best ever online gaming site. They offer great incentives to join and they excel in rewarding their members. I have received m... See more

Rated 5 out of 5 stars

I love moon bingo and is one off a few sites i really enjoy playing. There is always some kind of promotion going on to suit your needs, free coins in the chat which btw the CMs are always polite and... See more

Rated 5 out of 5 stars

My experience with a young man called Curtis was very uplifting for me he was freandly kind and patient with me ..I live alone am a old lady he brought a little sunshine into my life with his freandl... See more

Rated 1 out of 5 stars

Totally useless. Games are tight barely get Bonuses ornfree spins during games. Also their.withdrawal is a joke. Says they approve in one working day. I made a withdrawal Wednesday before 4 pm and it... See more

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Company details

  1. Casino

Information provided by various external sources

Moon Bingo is one of the UK's favorite bingo site and was voted bingo site of the year 2011. We pride ourselves on amazing bingo promotions. Once you join us and fund your account, a fabulous Welcome Bonus will be waiting for you! That’s not all.. We have much up our sleeves.


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4.0

Great

TrustScore 4 out of 5

273 reviews

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4.0

All reviews

(273)

1 review in the last 12 months

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Rated 1 out of 5 stars

I joined moon bingo a few weeks back…

I joined moon bingo a few weeks back have deposited hundreds got nothing back, there's no excitement you just know you are not going to win anything, maybe not the same for others but for me total disappointment ive cancelled my account all take no give I would avoid, probably worst site I've played on.

3 March 2021
Unprompted review
Moon Bingo logo

Reply from Moon Bingo

Hello Kendra,

Thank you for your review.

We're sorry to hear that you've had an unpleasant experience with us.

Would you be able to provide us your username so that we can check your account please?

Kind Regards,
Loyalty Team at Moon Bingo

Rated 5 out of 5 stars

Just joined and I find it ok

Just joined and I find it ok. I don't take the bonus on deposit and only play with my own money and I have withdrawn £280 so waiting for that. Will update

3 January 2021
Unprompted review
Moon Bingo logo

Reply from Moon Bingo

Hello Dean,

Thank you for your email.

We appreciate that you're having fun with us at Moon Bingo.

Wish you plenty more of enjoyable moments.

Kind Regards,
Loyalty Team at Moon Bingo

Rated 5 out of 5 stars

Very good experience

Very good experience, decent win, 2 days for withdrawal

9 December 2020
Unprompted review
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Reply from Moon Bingo

Hello There,

Thank you very much for your review.

Congratulations on your wins.

Wish you a fun and enjoyable experience with us at Velvet Bingo.

Kind Regards,
Velvet Bingo

Rated 2 out of 5 stars

Way too long to withdraw.

yes, i got some money from it and im happy about that. HOWEVER. 1am friday i was withdrawing, it took them till monday to even process it. In the interim i emailed to ask why and if this could be expidiated, i was given a badly translated email tellingme that on or 'near' weekends it would take longer to process as they only did this on buisness days. ok, fair enough, bit outdated but ok. HOWEVER, today at ..what..10am i thought i would give them a second chance..withdrew a fair amount before 12 noon. still hasnt been processed at 3am next day so wont be seeing that till at least thursday. poor show compared to other site transfer times. I mean when they say ' on or near wekends' does that mean they only process 3 days a week?
i know they need to make money but surely they dont need to hold onto our funds for THAT long for interest?

25 November 2020
Unprompted review
Moon Bingo logo

Reply from Moon Bingo

Hello Tracey,

Thank you for your review.

Allow me to explain how the withdrawal process works. When a withdrawal is requested, there is a 48 business hours processing time after which you can expect to receive the funds within 2-5 banking days depending on the payment method you're using.

In line with the above, we'd like to inform you that if you use a card that supports Visa Direct or if you use PayPal, you can expect to receive your funds within less than 24 hours.

I'd love to have a quick look at your account, could you please provide me your username?

Kind Regards,
Jack
Moon Bingo Loyalty Team

Rated 5 out of 5 stars

Winner winner

Fantastic Site
Won on my first day of playing
Not only did I win
The lovely Loyalty Team contacted me too congratulate me
There send me a chocolate hamper
Excellent Customer Service
Thankyou

18 November 2020
Unprompted review
Moon Bingo logo

Reply from Moon Bingo

Hello Joanne,

Thank you very much for your review.

Congratulations on your wins and we hope you enjoy the chocolate hamper!

Wish you a fun and enjoyable experience with us at Velvet Bingo.

Kind Regards,
Velvet Bingo

Rated 1 out of 5 stars

I joined chatmag bingo which is part of…

I joined chatmag bingo which is part of the moon bingo group. I won 2490 and withdrew the winnings. As nothing hit my account i chatted with them they gave me some excuse about using a card on my account that wasn't even there and the only card that was they said they did not use. They then said i had to wait another week for my money complete rubbish. Wrote to them repeatedly never respond. DO NOT play on any of their sites. They are quick to take your money but do not pay out

9 October 2020
Unprompted review
Moon Bingo logo

Reply from Moon Bingo

Hello Stephanie,

Thank you for your review.

I am very sorry to hear that you have not been happy with your experience at Chat Mag Bingo. As our Withdrawal policy states, withdrawals are paid out to the payment methods that have been registered on your account for deposits.

It won't be possible for the Payments Team to process a withdrawal that is not registered on your account. It may be that you had previously used that card for deposits, which is why the withdrawal was processed to that card.

This being said, I would like to have a look at your account personally. Please email me your username at Connect@bestloyaltyteam.com and I will be glad to assist you.

Looking forward to hearing from you.

Kind regards,

Matt
Best Loyalty Team

Rated 1 out of 5 stars

Well I've just joined moon bingo

Well I've just joined moon bingo. Am not happy. I did deposit 10.00. So everytime I went to play bingo . It took my money. But everytime it was crashing the games. It's really annoying. I havent had 1 full game where it didnt crash

5 August 2020
Unprompted review
Moon Bingo logo

Reply from Moon Bingo

Hello Samantha,

Thank you for your review.

I am very sorry to hear that you have not been happy with your experience at Moon Bingo. I would like to have a look at your account personally. If you could email me your username at matt@bestloyaltyteam.com, I will be glad to assist you. I will do everything in my powers to make your stay with us a better one.

Looking forward to hearing from you.

Kind regards,

Matt
Best Loyalty Team

Rated 3 out of 5 stars

Takes a long time to get your winnings…

Takes a long time to get your winnings I withdrew on a Thurs and got it the following weds. Not very good. Some sites are so quick or next day or same day. The wins on the slots are very limited too doesn't happen much

22 July 2020
Unprompted review
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Reply from Moon Bingo

Hello Rachel,

Thank you for your review.

I am sorry to hear that it took a while for you to receive your winnings. If you allow me to have a look at your account, I will be more than happy to provide you with some clarification. Please email your username at matt@bestloyaltyteam.com.

Looking forward to hearing from you.

Kind regards,

Matt
Best Loyalty Team

Rated 5 out of 5 stars

Joined moonbingo last week and cannot…

Joined moonbingo last week and cannot fault it. Any dealings I have had have been dealt with right away. Had a big win at the end of the week and it was in my account for today. They also emailed me congratulating me and are sending out a wee hamper!

17 June 2020
Unprompted review
Moon Bingo logo

Reply from Moon Bingo

Hello Lauren,

Thank you very much for your review.

It is certainly a pleasure for us to hear that your experience with us has been a pleasant one. We will continue to strive to make sure your stay with us is the best one.

I take this opportunity to congratulate you on your recent wins and wish you luck for more wins.

Kind regards,

Matt
Best Loyalty team

Rated 1 out of 5 stars

This website is very poor

I put £10 on this bingo site and the first two games were cancelled but still took my stake. Wrote two emails one from site one from gmail never got a reply. Went back on site only 8 players playing played last £4 and won four pounds odd and didn't appear in my account. I think this site is pants. I also didn't get my free spins. It says phone line is open 9-1. When you ring its 11 -11 but not available at this time. Has anybody else experienced these problems.

17 June 2020
Unprompted review
Moon Bingo logo

Reply from Moon Bingo

Hi there Sona,

Thank you for your review.

I am sorry to hear that you have not been very happy with your current experience with us. I would like to personally look into your account and assist you on this.

If you can please email me your username at matt@bestloyaltyteam.com, that would be perfect.

Kind regards,

Matt
Best Loyalty team

Rated 5 out of 5 stars

I've been using moon bingo for some…

I've been using moon bingo for some time now and rate it very highly!

Very easy to navigate around, great choice of games and experience!!

Rob

28 May 2020
Unprompted review
Moon Bingo logo

Reply from Moon Bingo

Hello Rob,

Thank you very much for your review.

We will continue to strive and make your journey with us to be the best one.

Good luck on the games.

Kind regards,
Matt
Best Loyalty Team

Rated 1 out of 5 stars

I Have a lot of issues since joining…

I Have a lot of issues since joining and various occasions contacted live chat but was not helped deposited 10pound a few daysago
And had problems with games kept crashing and not resuming play again deposited today 21\5\20furthermore it just took my10 full worst received 8 games beatbobbies upon spinning 1at spin it crashed and said site unsafe reload cleared cache eff and returned to game noresume play and supported chat help was unavailable itried again 2nd spin same happened ihad 5 spins left ofwhich was not going to waste and waited tospeak support on live chat told me that spinshave been played .adamant had 5spinsleft tonoavail wasgietting help regards this .queried why kept getting site \was a godaddy site unsafe and 3're party .and no help 20 pound later not one game play played without messing reloading I was so upset why thiswas happens tome and quick enough was you to take deposit already to have nofun play or little and time just a nightmare it's upsetting and trying to explAin myself on live chats appeared hopeless and chat advisor was very uninvolved to pursue this and was gave phone number to moon bingo before icouldcsay phone lines appear down still due to cover19 chat ended I don't want to complain but I was upset regards this mess
traceyann1977 username/ 03\06\77 dob( hope you could resolve this uncomftable issue and am hoping the near future this will not be areoccurring game play issue and a content customer to moon bingo will be met

22 May 2020
Unprompted review
Moon Bingo logo

Reply from Moon Bingo

Hello Traceyann,

Thank you very much for your review and for providing us with your details.

I am very sorry to hear that you have had some issues while playing on our site. I have had a look at your account and I have sent you an email with the different queries you mentioned above.

Apologies on behalf of the Live Chat team. Please read the email and get back to me.

Looking forward to hearing from you.

Kind regards,

Matt
Best Loyalty Team

Rated 1 out of 5 stars

promotion not aWared yet again

awaiting stil my bonus upon registration i deposited ad enteredCODE LUCK TNOTO RECIEVE PROMO nothing ongoing ispoke to deborah from luve chat and explained the issue regardsthe depozit and code LUCK
IT WAS THEN ADVISOR EXPLAINED IT SHOULD OF BEEN USED ON NEW PLAYER SEC DEPOSIT OFFER ,IEXPLAINED IWAS NOT AWARE OF THIS AND AM NEW TO SITE AND VERT NICELY OFFERED TOADD THE BONUS MANUALLY asim new to moon bingo. iwas happy regarding this and shared my appreciation for kind gesture .on hold it appered 25 mins later she returned and srared she could not see code entered obviously iknew i had enteredit but stated deposit with code LUCK AGAINand will be credited thatwas2 days ago no bonus no chat live no body phone lines off line since deposited 2x since and nithing im so upset iwant the sorting out please melanie bland 070790 melanie0707 username

3 April 2020
Unprompted review
Moon Bingo logo

Reply from Moon Bingo

Hello Melanie,

Thank you very much for your review and for providing us with your details.

I have been able to locate your account and understand what the issue was. I have added the bonus on your account for the code LUCK. I have also sent you an email with all the information.

Good luck on the games.

Kind regards,

Matt
Best Loyalty Team

Rated 5 out of 5 stars

I have never ever had any issues with…

I have never ever had any issues with moon bingo if anything they have all ways been happy to help no matter the time especially Matt goes above and beyond to help everytime we need more people like you !!!

1 April 2020
Unprompted review
Rated 1 out of 5 stars

Avoid

Avoid. Refuse to respond to me about a withdrawal i made over 5 weeks ago now. Completely unacceptable. I have sent all documentation they have asked for but have received no updates in over a month

28 December 2019
Unprompted review
Rated 5 out of 5 stars

Not been a member long but I'm always…

Not been a member long but I'm always receiving bonus' and free gifts- Matt the VIP manager is amazing and always sorts out any queries I have instantly :) highly recommend

21 November 2019
Unprompted review
Moon Bingo logo

Reply from Moon Bingo

Hi Kerry,

Thanks a lot for the review.

We're very happy to hear that you have been enjoying your stay with us. I shall always to everything in my powers to make sure your journey with us remains a memorable one.

Kind regards,

Matt
Best Loyalty Team

Rated 2 out of 5 stars

Groundhog day ...

What a nightmare of a sight .No bingo, scripts longer than War & Peace and booting you out every ten mins.
Trying to log in is a loop ,but strangely enough they can still let you deposit.
Exactly the same set up as Ted bingo which crashed every time you had a decent win .They really need to get their act together or be looked at .

4 October 2019
Unprompted review
Moon Bingo logo

Reply from Moon Bingo

Hi there,

Thanks for your review.

It is very sad to hear that you were not happy with your experience at Moon Bingo.

If you can provide me with your username, we can definitely make your stay with us a better one. Please email me at matt@bestloyaltyteam.com.

Kind regards,

Matt
Best Loyalty Team

Rated 1 out of 5 stars

What a load of poo this moon bingo is.

What a load of poo this moon bingo is.. I can't believe I wasted money on this sight.. Don't trust it as you do not receive what it says you get to join and register.. Not happy as I was really excited to play this app... I am going to Unsubscribe !!!!!!

24 April 2019
Unprompted review
Moon Bingo logo

Reply from Moon Bingo

Hey Brooklyn,

Thank you for your feedback.

I'm really sorry to hear that you are not happy with your experience at Moon Bingo. I would like to request that you send me your username and details to Matt@thevipelite.com. I will be more than happy to look into your account and see how we can make your experience with us a better one.

Looking forward to hearing back from you.

Kind regards,

Matt
VIP Manager

Rated 1 out of 5 stars

Don't waste your money

Don't waste your money! This site is as bad as wink bingo. Bonuses are poor and your chances of winning are very low. Poor site

10 March 2019
Unprompted review
Moon Bingo logo

Reply from Moon Bingo

Hey Kaley,

Thanks for your review.

I am sorry to hear that your experience with us has not been a good one. However, I will do everything in my powers to make it a better one for you.

If you can email your username to Matt@thevipelite.com, I will be more than happy to assist you.

Looking forward to hear back from you.

Kind regards,

Matt
VIP Manager

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