Monzo is a very well established banking company that has a very easy, but very secure set up and you can easily transfer and receive money without any problems. You are posted your card very quickly... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
About Monzo
Written by the company
Contact info
38 Finsbury Square, EC2A 1PX, London, United Kingdom
- www.monzo.com
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Every payment is perfect telling you…
Every payment is perfect telling you how much you spent and recommending things for yourself
Amazing bank
Easy to set up and use
Best bank ever
I personally believe Monzo is the best…
I personally believe Monzo is the best banking app, and if I ever have issues it’s easy to sort out in the app
Customer Service Disgusting and Useless
Purchase cancelled by trader/seller months ago but no refund issued, contacted Monzo and there not interested and doing nothing - reported to the Fionancial Ombudsman Service
Their anti-fraud software is great.
Their anti-fraud software is great.
I opened a Monzo bank in 2023, used it for cash in ATMs abroad, no problems.
In the UK this March/April (2026), didn't bother with WiFi, just used free WiFi in pubs, cafes, etc. I'm on the Northern Rail train using it, and my phone beeps. Look at the message from Monzo saying (paraphrasing here): "We've just stopped a fraudulent purchase on your card, we've cancelled this card, a new one is being generated for you, you can still use the Monzo app for cardless purchases. Please go to the app now and follow the instructions. Thanks for using Monzo."
I was pleasantly gobbsmacked. I've never had a bank proactively protect me from fraud; they always wait until you notice it, ask for a refund, then start to act.
This was awesome. I went to the app, told them where to send my new card, carried on with my holiday.
I tell everyone who asks about banking about this. Can't recommend Monzo highly enough.
Takes a long time to receive money if…
Takes a long time to receive money if transferred from another account into monzo
I got a Monzo card to use abroad
I got a Monzo card to use abroad and definitely recommend taking one out. Your account is easy to set up, received my card within 2 working days and can transfer money onto the card straight away and top ups easy to do as well. No fees are applied when using your card abroad, check your transactions on line.
great app would recommend for savings…
great app would recommend for savings and day to day spending
So easy to use
So easy to use
Seperate pots of cash to save and spend
Awards to earn money too
Great customer service
Great customer service. Very helpful and upfront. Perfect and honest. Keep up the good work.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
