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Monzo Reviews 68,296

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TrustScore 4.5 out of 5

4.6

Bank
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Review summary

Created with AI, based on recent reviews

Evaluating 18,392 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the app for its user-friendliness, intuitive design, and helpful features like savings pots, which make managing finances straightforward and efficient. Many appreciate the ease of use for everyday banking, including quick transfers and instant notifications, and find the service excellent for travel due to fee-free transactions abroad. However, some people were dissatisfied with the payment process, reporting issues with accounts being frozen or payments delayed without clear communication. These customers expressed frustration over difficulties accessing their funds and a perceived lack of responsive customer service when problems arose, leading to concerns about reliability for critical transactions.

What people talk about most

User experience

Customers express great satisfaction with the user experience, highlighting the app's ease of use and... See more

Application

Reviewers highlight positive aspects of the app. Customers praise its brilliant features, simple interface,... See more

Service

People report positive experiences with service. Many consumers praise the seamless transfers, quick... See more

Payment

Customers consistently note ambiguous experiences with payment. While some reviewers appreciate features like... See more

Value for money

Consumers find value for money to be positive, highlighting features like the penny challenge and round-up... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love ❤️ using manzo it have alot of alot of thing you can use in this app and also if anything changed they let you know in advance and also they have a lot saving tool to help you save thank yo... See more

Rated 5 out of 5 stars

I've recently joined Monzo and I love everything about them so far. The app is fantastic, and I like that you can have various different savings pots. After being with Natwest for 15+ years, monzo are... See more

Rated 5 out of 5 stars

it's revolutionised how I do my banking. the ability to be able to move money into pots etc. I even pay for the perks because it's worth it for virtual cards plus I got free Uber one, a weekly sausage... See more

Rated 5 out of 5 stars

I opened the Monzo account so I could have a account my 12 year old could use as well. Paying cash in and being able to make withdrawals was the main reason to open it. I love everything about Mon... See more

Company details

  1. Bank

About Monzo

Written by the company

We're building the bank of the future - complete with instant notifications, built-in budgeting tools, free payments abroad, 24/7 customer service and much more! Monzo is a bank for everyone, built together with our community. We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo and we think the best way to do that is by being as open as possible. Join the revolution today.

Contact info

  • 38 Finsbury Square, EC2A 1PX, London, United Kingdom

  • www.monzo.com

4.6

Excellent

TrustScore 4.5 out of 5

68K reviews

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Rated 5 out of 5 stars

Easy saving

Super reliable can easily set money aside and get interest on it the roundup feature makes saving a lot easier

22 May 2026
Rated 3 out of 5 stars

Hate it

Hate it. I have to press 4 buttons when I could just slide left/right between business and personal account

22 May 2026

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