Montredo Reviews 

1,547
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the product quality, noting that items arrive in pristine condition, beautifully packaged, and just as described. People also find the prices attractive and mention that successful deliveries bring great satisfaction with their purchase. However, some customers also noted significant delivery delays that far exceeded the initial delivery estimates provided on the website. Consumers frequently experienced frustration with slow response times from support staff and faced serious difficulties securing timely refunds after canceling their orders. Many buyers felt unsupported when trying to resolve these issues, leading to a stressful purchasing process.

What people talk about most

Delivery service

Consumers find experiences with the delivery service to be decidedly mixed. While some reviewers report... See more

Product

Customers consistently note ambiguous experiences with product, reflecting high disagreement among reviewers.... See more

Order

Users describe ambiguous interactions with order, highlighting significant delivery delays and unfulfilled... See more

Refund

Customers had ambiguous experiences with refund processes, often facing severe delays beyond the promised 14... See more

Response time

Reviewers highlight deep frustration regarding the poor response times and prolonged radio silence. Consumers... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Watch looks perfect and fits amazing, delivery was the only issue very very slow waited 20 days and the website said 10 days express delivery! Watch was shipped with standard delivery…

Rated 3 out of 5 stars

Watch is great and impeccable delivered. However it took 7 weeks and there was no proactive communication only reactive responses.

Rated 3 out of 5 stars

I placed my order on 15 January after being assured that one of their suppliers had the watch available. Unfortunately, what followed was a period of delays and uncertainty, with no clear timeli... See more

Rated 4 out of 5 stars

The delivery was a bit slower than advertised but it was worth the wait. This being said if you are ordering something as a bday gift, make sure you take this into consideration. I was aware of the p... See more


Company details

  1. Watch Store

Written by the company

MONTREDO ist Deutschlands führender Online-Shop für neue Luxusuhren. Finden Sie Ihre passende Wunschuhr bei MONTREDO, der ersten Adresse für Uhrenliebhaber.


Contact info

2.9

Average

TrustScore 3 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 7% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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2.9

All reviews

(1,547)

147 reviews in the last 12 months

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Rated 5 out of 5 stars

Squale 1521 Limited Edition x Montredo

When it comes to dealing with a company - especially in the watch industry - and its products, and customer care everyone is excellent at one aspect and good at the others. I, with Montredo, believe one word defines every aspect: perfection!! Since the early email exchange about the Limited Ed. Squale 1521 x Montredo until the delivery at my doorstep everything was smooth, and hassle-free. Everything was managed with professionalism and enthusiasm. I hope in the future they will have some dazzling new limited editions such as the Squale 1521 they delivered to me. Many Thanks to Montredo !!!

17 May 2023
Unprompted review
Rated 5 out of 5 stars

Recommended!

I have received my watch and everything looks great. The watch functions properly and the package was well-protected.

I would like to thank the team for the excellent service. When the next opportunity arises to add a new watch to my collection, I will definitely try to order from this site again!

12 May 2023
Unprompted review
Rated 5 out of 5 stars

5 Star Experience

I ordered a special edition watch that Montredo had available which wasn’t available in my country. Excellent customer service from the moment of purchase through the delivery and following up to ensure I was happy with my watch- it’s nice to see how wonderful Montredo’s team treats their customers!

3 April 2023
Unprompted review
Rated 5 out of 5 stars

Extremely professional service!

Extremely professional service!
The staff are responsive and give helpful suggestions. We picked up the watch from their office in Berlin and it was extremely smooth. Would recommend to anyone

8 May 2023
Unprompted review
Rated 5 out of 5 stars

Very good

Good communication, watch arrived in perfect condition and not a long delivery time. Can absolutely recommend Montredo.

23 March 2023
Unprompted review
Rated 5 out of 5 stars

Great prices, great service!

I was torn between the U-Boat 8075 wrist watch, which has been discontinued by the manufacturer, and the U-Boat 8061 which I believe is still in production. I had seen the 8075 in person and thought it quite beautiful, but never having seen the 8061, I wasn't sure if I would like the titanium case. I went with the safe choice and ordered the 8075. Unfortunately Christhard was unable to procure the watch and offered either an immediate refund or to procure another watch of my choosing. I decided to take a chance on the 8061. Christhard responded within a day or so letting me know he could procure the watch and I paid the balance of the invoice. Shortly thereafter I received notice that the watch had shipped along with tracking information and within a week had the watch in hand, shipped from Germany to the US, with the box, all of the paperwork, and international manufacturer's warranty. I am happy to say that having seen both I would have picked the 8061 hands down, it is absolutely stunning. Christhard was extremely helpful throughout the process, very responsive to questions and kept me informed throughout the entire purchase. He did an excellent job filling out the paperwork for fast and easy clearing through US Customs by DHL. I am looking to purchase my next watch through Montredo.

24 February 2023
Unprompted review
Rated 5 out of 5 stars

Great Watch. Great Company!

Overall great experience obtaining a luxury watch not available locally at a very good price. It will take the 1-2 weeks to receive which they are upfront about, but the watch was well worth the wait. The watch has the full watchmakers warranty and is authentic. The communication was prompt and emails were also timely.

23 January 2023
Unprompted review

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