Montredo Reviews 

1,547
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the product quality, noting that items arrive in pristine condition, beautifully packaged, and just as described. People also find the prices attractive and mention that successful deliveries bring great satisfaction with their purchase. However, some customers also noted significant delivery delays that far exceeded the initial delivery estimates provided on the website. Consumers frequently experienced frustration with slow response times from support staff and faced serious difficulties securing timely refunds after canceling their orders. Many buyers felt unsupported when trying to resolve these issues, leading to a stressful purchasing process.

What people talk about most

Delivery service

Consumers find experiences with the delivery service to be decidedly mixed. While some reviewers report... See more

Product

Customers consistently note ambiguous experiences with product, reflecting high disagreement among reviewers.... See more

Order

Users describe ambiguous interactions with order, highlighting significant delivery delays and unfulfilled... See more

Refund

Customers had ambiguous experiences with refund processes, often facing severe delays beyond the promised 14... See more

Response time

Reviewers highlight deep frustration regarding the poor response times and prolonged radio silence. Consumers... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Watch looks perfect and fits amazing, delivery was the only issue very very slow waited 20 days and the website said 10 days express delivery! Watch was shipped with standard delivery…

Rated 3 out of 5 stars

Watch is great and impeccable delivered. However it took 7 weeks and there was no proactive communication only reactive responses.

Rated 3 out of 5 stars

I placed my order on 15 January after being assured that one of their suppliers had the watch available. Unfortunately, what followed was a period of delays and uncertainty, with no clear timeli... See more

Rated 4 out of 5 stars

The delivery was a bit slower than advertised but it was worth the wait. This being said if you are ordering something as a bday gift, make sure you take this into consideration. I was aware of the p... See more


Company details

  1. Watch Store

Written by the company

MONTREDO ist Deutschlands führender Online-Shop für neue Luxusuhren. Finden Sie Ihre passende Wunschuhr bei MONTREDO, der ersten Adresse für Uhrenliebhaber.


Contact info

2.9

Average

TrustScore 3 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 7% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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2.9

All reviews

(1,547)

147 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First time using Montredo

Montredo service was fantastic.

I purchased from the UK and I was informed via email straightaway of the Customs and VAT process.

P&P (DHL) was brilliant and all arrived in good packaging.

I’ve enjoyed the experience, top end products, great prices with brilliant customer service. I certainly will be purchasing more from Montredo.

26 July 2024
Unprompted review
Rated 5 out of 5 stars

Perfect!

Perfect prices, perfect communication and perfect customer service. Highly recommended this shop.

1 July 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, the sales support and communication in all phases of the purchase was always friendly and clear. Also the price was super competitive. Definitely I could deal with Montredo again!

28 June 2024
Unprompted review
Rated 5 out of 5 stars

Frederique Constant from Montredo

I bought a Frederique Constant watch a few weeks ago from Montredo, and could not be more satisfied of my purchase. The watch was available at a competitive price versus other websites, and got sent to me very shortly after I ordered. The process was smooth and communication from the team was good. I will definitely keep an eye on their product offering and will very likely be a return customer! Well done, and thanks!

6 June 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Watch Dealer

Excellent communications. Overnight delivery to Geneva from Berlin. Very competitive price. And of course a very beautiful watch delivered in perfect condition. A very happy client.

13 June 2024
Unprompted review
Rated 5 out of 5 stars

Excellent communication!

The communication with the company was wonderful. Any question I had was answered within 24 hours or oftentimes almost immediately. They made sure I received the watch that I ordered on time for the special occasion that I had planned for. Would definitely recommend Montredo as a great place to buy a watch online!

10 June 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Company

Great communication - fast and kind reply. Best price - cheapest on the market. Fast shipping - 2 weeks from day of order worldwide shipping.
Reliable company, genuine watches.

28 May 2024
Unprompted review
Rated 5 out of 5 stars

Frederique Constant Classics Index from Montredo

The Frederique Constant watch I bought from Montredo was as wonderful as I had hoped. I must say that Christhard Schneider provided a fantastic service. The price was very competitive and I received regular updates by email to let me know how my order was progressing - it actually came two weeks before I had expected.
Overall, the customer support from Montredo i exceptional, and when I buy my next watch I will be sure to check them out first.

13 May 2024
Unprompted review

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