Consistently excellent customer service from Monica Vinader - they never disappoint!! All other businesses should learn from them. I was helped today by Cora and Rumaanah who dealt with my problem i... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Amazing customer service experience. I ordered bangles online for next day delivery but only put one gift bag by mistake. I phoned customer services and spoke to Harley, he was extremely helpful and... See more
Company replied
Cannot rate Monica Vinader at the TraffordCentre enough! Went in with my mum to buy some earrings and Sunia was absolutely brilliant, so attentive and really took the time to help us find the perfect... See more
Company replied
Great service and prompt delivery. Silver earrings lovely but very hard to get on. I feel they will not last long which is worrying as they were expensive. Everything else I have had from Monica V... See more
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Company details
About Monica Vinader
Written by the company
About Monica Vinader
Made to empower, uplift and endure. Monica Vinader pioneered high-quality, affordable luxury jewellery that helps you feel more like you.
Monica's unique designs are sustainably made and have a diverse celebrity following, including Bella Hadid, Olivia Palermo and the Duchess of Cambridge.
And, more importantly, they're worn by you. An MV piece is a memento you can keep close every day.
Contact info
Holkham Studios, NR23 1SH, Wells-next-the-Sea, United Kingdom
- 0208 787 5777
- www.monicavinader.com
4.7
Excellent
27K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful staff in Selfridges …
Very helpful staff in Selfridges concession. I had lost one of my favourite earrings and amazingly I was able to swap my remaining earring for a new pair at a discounted price. Delighted !
Many thanks 🤩
3 April 2026
Reply from Monica Vinader
Hi Joanne
Thank you so much for taking the time to share your wonderful experience with us! We're delighted to hear that our staff at the Selfridges concession were able to assist and made your visit a positive one.
We look forward to welcoming you back in the future. Thanks again for your lovely feedback and for choosing us! 💖
Kind regards, Rosie at Team MV
Reply from Monica Vinader
Hello Syreeta, Thank you for your kind feedback, I am so pleased to hear you are happy with your purchase, We look forward to welcoming you back! MJ-MV Team!
Excellent customer service
Today I spoke with customer services regarding a lost pendant charm and finding a replacement. These were a gift for my niece’s 21st and we are so happy with the help today. Professional and efficient service in purchasing a replacement item. Special mention to Harley.
8 April 2026
Unprompted review
Reply from Monica Vinader
Hey Caroline,
Thank you for taking the time to leave us a review of your experience at Monica Vinader.
I'm so happy to hear that you found our customer service team excellent and I really appreciate your kind words about the service I had provided to you. I understand these pieces can be a special touch so for something like a loss to happen It's important you find the perfect piece as soon as possible.
I'm so happy I was able to give you the outcome you desired, and we are always happy to welcome you back!
Harley
The MV Team
Samina was incredibly helpful ordering…
Samina was incredibly helpful ordering me a replacement bracelet and helping facilitate the engraving I had on my old one. it was also super easily done over Whatsapp
8 April 2026
Unprompted review
Reply from Monica Vinader
Hi Alice! Thanks so much for your review. Great to see Samina was able to assist in getting a replacement bracelet to you! Thanks so much again. 🙂
Useless
I ordered a delivery well in time for a friend's 50th birthday and it arrived several days late, after she had left the country, the company are blaming their courier and taking no responsibility - useless customer service. Definitely never ordering anything from here again.
4 April 2026
Unprompted review
Reply from Monica Vinader
Good Afternoon Su, thank you for sharing your thoughts in regards to this really unfortunate delivery that we can totally understand will have gotten in the way of this sweet gesture you had planned for your Friend before they left. Truly, if we could have had any hand in making the delivery any smoother then we would have but we are of course happy to still speak about the experience as your disappointment is valid. If you would like to go over this a bit more then please do reach out on: Customercare@monicavinader.com and we would be happy to support where we can. Jordan, Team MV x
Beautiful jewellery and stunning…
Beautiful jewellery and stunning collections at affordable prices. Super quick delivery too
7 April 2026
Reply from Monica Vinader
Hi Amanda, thank you so much for your wonderful feedback! It's so lovely to hear that you enjoyed your recent experience with us, your kind words are really appreciated!. If you ever have any questions or need assistance with anything else, please don't hesitate to reach out. We look forward to serving you again soon! Aidan, MV Team 💎
Customer Service at Monica Vinader is…
Customer Service at Monica Vinader is 5⭐️ Miriam was great today as all their staff are.
Just fantastic customer service
7 April 2026
Unprompted review
Reply from Monica Vinader
Hi Jane,
Thank you so much for taking the time to share your wonderful feedback!
I truly appreciate your kind words and 5-star rating, as customer satisfaction is at the heart of everything we do. If you ever have any questions, need further assistance, or simply want to explore more of our collections, please don’t hesitate to reach out. We’re always here to help and look forward to serving you again soon!
Thanks once again for your lovely review and your support of Monica Vinader.
Warm regards,
Mariam - Team MVx
Reply from Monica Vinader
Hi Agnieszka
Thank you so much for taking the time to share your wonderful feedback with us! We are delighted to hear that you are always happy with your MV purchases.
Thanks once again for your kind words and support! 💖
Kind regards, Rosie at Team MV
Great Customer Support
Harley from the customer support team was incredibly helpful! I wanted to layer a few necklaces but wasn’t sure about the sizing or whether they’d work well together. Harley asked me the right questions that helped me decide, and made the whole process easier.
7 April 2026
Unprompted review
Reply from Monica Vinader
HI H.S! Thank you for taking your time to leave a review! We are so happy Harley was able to help you with finding the perfect piece, and we look forward to serving you again soon 💎
I had a whats app enquiry
I had a whats app enquiry, Jacob was on the end of the phone within a couple of minutes and sorted my problem straight away. Very efficient and friendly service 5 stars for Jacob!
7 April 2026
Unprompted review
Reply from Monica Vinader
Hi Marie, Thank you for such lovely feedback, I am so happy our wonderful Jacob was able to help with your query! We look forward to helping your grow your MV collection in the future :D Milla, The MV Team
Great Customer Service - On Line Help
Great customer service. I had an issue with sizing and Harley went beyond what was expected in helping me with my issue online.
7 April 2026
Unprompted review
Reply from Monica Vinader
Hi Jess,
Thank you so much for taking the time to share your experience when dealing with our Customer Care Team.
I'm happy to hear that I was able to resolve things for you in the way you expected and overall you were satisfied with the level of service that was provided to you. I really appreciate your kind words.
That being said, thank you for shopping with Monica Vinader and we will always be happy to welcome you back anytime!
Harley
The MV Team
Reply from Monica Vinader
Hi Deborah! Thanks so much for your review and loving our quick delivery and customer service! Thanks again.
Beautiful and well made jewellery
They make beautiful, well made jewellery. The jewellery arrives quickly and nicely packed. Also I ha e 5 years warranty.
6 April 2026
Reply from Monica Vinader
Thank you for your lovely review. We’re so pleased to hear you’re enjoying the quality of your jewellery and that it arrived quickly and beautifully packaged. It’s also great to know the five-year warranty gives you added peace of mind - we really appreciate you taking the time to share your experience.
Paid for next day delivery and gift…
Paid for next day delivery and gift package. Nicely presented although disappointed with size of item, compared to how it appeared on model photos. It comes with a 5 year guarantee which is good. Always received good customer service from Monica Vinader
6 April 2026
Reply from Monica Vinader
Hello Melanie, thank you for your feedback we really do appreciate it. I am so pleased to hear how happy you are with the service provided. I am so sorry to hear the item did not meet all expectations, and if you would like to reach out to us in regards to this, please do, we would be happy to help! MJ - MV Team
Really fresh and modern jewellery
Really fresh and modern jewellery, beautiful packaged, and a very well received gift. Reasonable prices too.
6 April 2026
Reply from Monica Vinader
Hey Hazel
Thanks so much for taking the time to share your feedback with us! We're delighted to hear that you love your new MV jewellery. 😍
Kind regards, Rosie at Team MV
Reply from Monica Vinader
Hello there & Thank you for sharing your kind words ! Any time taken to speak positively of us continues to motivate us to provide a positive service for everyone so we really appreciate it :)) We are here anytime you may need us! Jordan, Team MV x
Harley - thank you!!
Harley - from the customer service support team was absolutely fantastic in helping me replace a lost earring from the MV range. She went over and above, was very helpful and reassuring. I am so impressed with the MV after sales support and definitely a huge reason to buy again - as well as the amazing jewellery range!
6 April 2026
Unprompted review
Reply from Monica Vinader
Hello, Thank you for your feedback, we really appreciate it. I am so pleased to hear Harley was able to assist you in replacing a lost earring, If we can help further, please let us know, we look forward to welcoming you back! MJ -MV Team!
The staff in the store in Leeds
The staff in the store in Leeds are absolutely amazing, polite happy to find what you really want, making suggestions without being pushy, just really nice people, the store is so lovely
4 April 2026
Reply from Monica Vinader
Hi Barbara! Thank you for your wonderful review. We’re delighted to hear you had such a lovely experience in our Leeds boutique, and that you were able to find exactly what you were looking for. We really appreciate you taking the time to share this, and we hope to welcome you back again soon!
Sian - MV Team x
Reply from Monica Vinader
Hi Frank, thank you for your lovely feedback! We're so pleased to hear you had an easy experience with us! If you need anything at all, please don't hesitate to reach out to us! Salma, The MV Team x
Maya was fantastic at helping me…
Maya was fantastic at helping me process a return, honestly never had bad customer service with Monica Vinader!
3 April 2026
Unprompted review
Reply from Monica Vinader
Thank you for your lovely review. We’re so pleased to hear Maya was able to help with your return and that you’ve consistently had a positive experience with our customer care team. We really appreciate you taking the time to share your feedback.
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