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moneyhelper.org.uk (incl. pensionwise.gov.uk) Reviews 

324
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 232 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently point out that the helpful staff members are exceptionally knowledgeable, friendly, and deeply patient when guiding them through complex pension options. Consumers truly appreciate receiving clear, free guidance that helps reduce anxiety and makes preparing for retirement a smooth process. However, some people mentioned that certain agents were rude, unhelpful, and constantly cut them off during phone conversations. A few other individuals also felt that the support provided was a complete waste of time because agents relied entirely on rigid scripts instead of offering genuinely personalized help.

What people talk about most

Customer service

Users describe positive interactions with customer service, noting that representatives are helpful,... See more

Staff

Clients share positive opinions on staff, consistently praising their extensive knowledge, patience, and... See more

Service

Customers consistently note positive experiences with service, highlighting professional and helpful staff... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the process is straightforward and easy... See more

Customer communications

Customers had ambiguous experiences with contact, reflecting a wide range of outcomes when reaching out. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Definitely recommend. Really good unbiased advice. However, i gave a 4star because, I have come across advisors who know “their stuff” but not all are good at explaining their knowledge in layman sim... See more

Company replied

Rated 5 out of 5 stars

Easy online booking. Agent called on date and time agreed, and was extremely friendly, knowledgeable and helpful. He covered everything I needed and answered my questions. I was sent an email afte... See more

Company replied

Rated 5 out of 5 stars

I'm overseas yet the awfully nice folks at Pensionwise were gracious enough to call me..The information that was provided helped clear up queries and confusion(at times- i need to be told things seve... See more

Company replied

Rated 5 out of 5 stars

What a great service that is provided by pension wise/money helper. I had not a clue about my pension options but I spoke with a very knowledgeable gentleman who was very patient with me and understoo... See more

Company replied


Company details

  1. Information Service

About moneyhelper.org.uk (incl. pensionwise.gov.uk)

Written by the company

Making your money and pension choices clearer

MoneyHelper offers you clear money and pensions guidance that’s quick to find and easy to use. Our service is backed by government and provided through the Money and Pensions Service.

Whatever your circumstances, we’re on your side. Our website, helplines, webchat and email services can answer your questions in the way that suits you best.

MoneyHelper also provides Pension Wise, a free and impartial government service to help you understand the different ways you can take your pension pot with our one-hour appointments.

You can get an appointment if you have a UK-based defined contribution pension and are:

  • 50 or over
  • or under 50 and:
  • inherited someone else's pension, or
  • are retiring early due to poor health.

We can also help you:

  • deal with debt
  • reduce your spending and build up savings
  • navigate life events such as redundancy, relationship breakdown, retirement or bereavement
  • budget for bills or major purchases
  • learn about mortgages and renting
  • find out about extra benefits and entitlements
  • report financial scams or fraud.
 

How to find us

Online:

Phone


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

324 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(324)

232 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A brilliant service!

All the representatives were patient, knowledgeable, and fully equipped to answer my questions. I was very impressed by the first class service. Thankyou!

4 June 2026
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Reply from moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Rated 5 out of 5 stars

So helpful and put me at ease I would…

So helpful and put me at ease I would highly recommend this service thanks to all the amazing support

3 June 2026
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Reply from moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Rated 5 out of 5 stars

Professional services

Professional services. My appointment was with liz ,which was very good .

9 June 2026
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Reply from moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Rated 5 out of 5 stars

Travel insurance including Pre medical conditions

Very helpful advice on obtaining travel insurance
to include pre medicsl conditions.
Friendly engaging prtson

28 May 2026
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Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Rated 5 out of 5 stars

Great

Very professional and knowledgable

3 June 2026
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Reply from moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Rated 5 out of 5 stars

Great help and accurate information about a very technical state pension question.

The agent with whom I spoke was very knowledgeable and helpful and of huge assistance in clarifying very technical issues relating to lump sum payment of state pension. She had a very lengthy telephone conversation with me and sent helpful links by email. She was able to clarify an aspect on which incorrect information had been given by DWP which had caused confusion. She took time going over the detail and the conversation wasn't rushed which was also very helpful. Would recommend very highly.

21 May 2026
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Reply from moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Rated 5 out of 5 stars

Pension guidance

I received a very good professional and helpful pension guidance from Pension wise.

20 May 2026
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Reply from moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Rated 5 out of 5 stars

Retirement pension

Jag explained everything to me which was quite easy to understand about my finances.
Made me at ease and comfortable to talk to many thanks.

28 May 2026
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Reply from moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Rated 1 out of 5 stars

Waste of time Didn't even reply

Waste of time Didn't even reply

22 May 2026
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Reply from moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re sorry your experience with our service wasn’t what you expected.

Please email us at contact@maps.org.uk so we can look into what happened.

Thank you.

Rated 5 out of 5 stars

Clear advice

Clear advice precisely tailored to my question, acceptably fast serice

26 May 2026
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Reply from moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Rated 4 out of 5 stars

A USEFUL FOLLOW-UP FROM PENSION-WISE

It has been very useful to get a questionnaire today from Pension Wise - as a follow-up to a very helpful talk with me, by phone, about my options at the end of April. I have since checked out various options and spoken to others, including staff at my pension company - and thinking further about the questions today I will review my paper-work once more.

28 May 2026
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Reply from moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Rated 5 out of 5 stars

Great experience: was like talking…

The whole experience was like talking to a good friend, whom you truly trust. Conversation flowed with ease and this made asking questions really very easy and comfortable. Didn't feel like anything I had to ask was silly and I was treated with complete respect - really was a great informative conversation (chat). Thank you so much.

7 May 2026
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Reply from moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Rated 5 out of 5 stars

you MUST do this first.

Having almost been pressurised into shifting my private pension to the first company i came across, i decided to contact Pension wise and make an appointment.
Good job i did.
75 minutes later after a well informative and constructive conversation i had a clearer view and idea of what to do. You might think you know what,s best but trust me, give Pension wise a call, make an appointment and take your time. it,s worth it.
Highly recommended. !

27 April 2026
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Reply from moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Rated 5 out of 5 stars

Very helpful

Very helpful, knowledgeable and easy to get the questions I needed answering .
Highly professional, would recommend and use again, thank you.

11 May 2026
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Reply from moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Rated 5 out of 5 stars

Private pension advice

Very knowledgeable and helpful

13 May 2026
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Reply from moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Rated 1 out of 5 stars

condescending manner

initial call to the operator left me cold and uninterested in taking things any further with this company, due to his patronising and condescending manner

13 May 2026
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Reply from moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re sorry your experience with our service wasn’t what you expected.

Please email us at contact@maps.org.uk so we can look into what happened.

Thank you.

Rated 5 out of 5 stars

Would highly recommend!

I enquired due to trying to obtain holiday insurance with existing health conditions & having an awful experience. Moneyhelper sent me a link & were extremely helpful over the phone. I am now sorted thanks to Moneyhelper & very grateful.

20 May 2026
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Reply from moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Rated 5 out of 5 stars

Helpful and knowledgeable

I had questions about my existing workplace pensions and future vis self employed options. The advisor was knowledgeable, clear, helpful, and warm, helping me to resolve my queries and leaving me with a clear understanding of my options. Definitely worth using this free service!

12 May 2026
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Reply from moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Rated 5 out of 5 stars

Excellent service

Being able to speak to someone knowledgeable for personalised information which is impartial and non-commercial was invaluable. The agent was helpful, listened to my situation and didn't rush the conversation. I know I can go back to them if I have further questions. 100% recommend.

7 May 2026
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Reply from moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

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