Since this weekend (1.8.2026 on) moneygram has a big service problem: a) the app does not work: it says available in a few days, use desktop b) when using desktop, the button to confirm the amount... See more
Company replied
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Review summary
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Reviews shaping this summary
The process was quick and easy. My recipient received the funds directly and there was no problem with the transaction.
Company replied
My experience with MoneyGram has been excellent. The service was fast, easy to use, and reliable. The transaction was completed smoothly, and I found the process simple to follow. Overall, I'm very sa... See more
Company replied
I canceled the whole transaction because when I put in my state and I put in the same state as the receiving state money gram somehow changed it to Alabama and wouldn't let me change it back and that... See more
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Company details
- Money Transfer Service
- Financial Consultant
- Financial Institution
- Money Order Service
- Non-Bank Financial Service
- Payment Service
About MoneyGram International
Written by the company
About MoneyGram
MoneyGram International, Inc. (NASDAQ: MGI), a global leader in the evolution of digital P2P payments, delivers innovative financial solutions to connect the world's communities. With a purpose-driven strategy to mobilize the movement of money, a strong culture of fintech innovation, and leading customer-centric capabilities, MoneyGram has grown to serve over 150 million people in the last five years. The Company leverages its modern, mobile, and API-driven platform and collaborates with the world's top brands to serve consumers through its direct-to-consumer digital channel, global retail network, and embedded finance business for enterprise customers. MoneyGram is also a leader in pioneering cross-border payment innovation and blockchain-enabled settlement. For more information, please visit ir.moneygram.com, follow @MoneyGram on social media, and explore the website and mobile app through moneygram.com.
Consumer services
MoneyGram provides customers with fast, reliable, and convenient international money transfers to their family and friends. Whether sending money online, from a mobile phone, at a kiosk, or any one of our over 400,000 locations, we connect customers whenever and wherever they need it. We also go beyond sending money transfers with bill payment services, money orders, and official check processing in select markets. Learn more about our consumer products here.
Business solutions
MoneyGram works with enterprises to provide high-performance payment and financial services. We're trusted by businesses, financial institutions, and our thousands of agents around the globe. We invite you to learn more about our banking solutions, biller solutions, how to become an agent, and to fill out our short product information form if you're interested in working with MoneyGram to improve your bottom line.
MoneyGram Foundation
MoneyGram Foundation is committed to supporting economic development through charitable grants that address financial literacy and workforce development/job readiness. In addition, the MoneyGram Foundation makes an annual grant to Save the Children for international disaster relief efforts.
Check out our options below
Contact info
2828 N Harwood, 75201, Dallas, United States
- 1-800-MoneyGram
- customerservice@moneygram.com
- www.moneygram.com
4.0
Great
47K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from MoneyGram International
Thank you so much for sharing your feedback with us. We're thrilled to hear that you had a good experience at MoneyGram. We really appreciate your support and hope to serve you just as well in the future. Have a fantastic day!
Solve my issue straight away without…
Solve my issue straight away without any problems
10 August 2026
Unprompted review
Reply from MoneyGram International
Thank you so much for the glowing review - it means a lot to us! We're thrilled to hear that MoneyGram provided a great experience, and we can't wait to have the opportunity to serve you again. Thanks again for taking the time to share your positive experience with others - we truly appreciate it!
Type a little, send a lot!
The process was quick and easy. My recipient received the funds directly and there was no problem with the transaction.
9 August 2026
Unprompted review
Reply from MoneyGram International
Thank you so much for the glowing review - it means a lot to us! We're thrilled to hear that MoneyGram provided a great experience, and we can't wait to have the opportunity to serve you again. Thanks again for taking the time to share your positive experience with others - we truly appreciate it!
Reply from MoneyGram International
Thank you so much for sharing your feedback with us. We're thrilled to hear that you had a good experience at MoneyGram. We really appreciate your support and hope to serve you just as well in the future. Have a fantastic day!
Reply from MoneyGram International
Thank you so much for the glowing review - it means a lot to us! We're thrilled to hear that MoneyGram provided a great experience, and we can't wait to have the opportunity to serve you again. Thanks again for taking the time to share your positive experience with others - we truly appreciate it!
customer service not trained .Only read scripts
Customer service not trained. Reading scripts, do not really answer coustomer's needs .
9 August 2026
Unprompted review
Reply from MoneyGram International
Thank you for taking the time to leave a review of MoneyGram. We are sorry to hear that your recent experience with us did not meet your expectations. We apologize for any inconvenience this may have caused you. We appreciate your feedback and hope to have the opportunity to serve you again in the future.
Please visit MoneyGramFeedback.com to tell us more about your experience.
Reply from MoneyGram International
Thank you so much for taking the time to leave such a fantastic review for MoneyGram. We appreciate your kind words and are glad that the MoneyGram app user-friendly for you. Thanks again, and have an awesome day!
All my transfers went smoothly and…
All my transfers went smoothly and reached the account promptly.
7 August 2026
Unprompted review
Reply from MoneyGram International
Thank you so much for taking the time to leave such a fantastic review for MoneyGram. We appreciate your kind words and are glad that the MoneyGram app user-friendly for you. Thanks again, and have an awesome day!
I love MoneyGram International and the…
I love MoneyGram International and the system they have. I highly recommend it.
8 August 2026
Unprompted review
Reply from MoneyGram International
We wanted to take a moment to say a big thank you for your awesome review. Your kind words mean a lot to us and we appreciate your trust in our services. Thank you for choosing MoneyGram!
The only way to send and receive money
Thank you for your fast and very accurate help thank you
8 August 2026
Unprompted review
Reply from MoneyGram International
Thanks a bunch for the positive review! We're glad to hear that you had a good experience with MoneyGram. Your satisfaction means the world to us!
Service is very fast and thorough
Service is very fast and thorough, rates are great.
7 August 2026
Unprompted review
Reply from MoneyGram International
Thanks a bunch for the positive review! We're glad to hear that you had a good experience with MoneyGram. Your satisfaction means the world to us!
Thank's for all God bless you🙏🙏🙏😘
8 August 2026
Unprompted review
Reply from MoneyGram International
We wanted to take a moment to say a big thank you for your awesome review. Your kind words mean a lot to us and we appreciate your trust in our services. Thank you for choosing MoneyGram!
I did not send any money to Mexico
8 August 2026
Unprompted review
Reply from MoneyGram International
Thank you for sharing your experience with us. We're sorry to hear that your experience with MoneyGram did not meet your expectations. We appreciate your loyalty and would like to apologize for any inconvenience you may have experienced. We'll take your feedback and strive to improve the quality of our service. Best regards, MoneyGram International.
Please visit MoneyGramFeedback.com to tell us more about your experience.
MoneyGram not helpful.
MoneyGram not helpful.
To manage customer expectations: it remains unclear whether MoneyGram has the required credibility and standing to deal with failed payments to international banks.
Having requested a trace on an undelivered payment in April 2026, Moneygram just repeated their mantra that the payment was delivered.
When asked again if they could provide evidence from the destination bank, moneygram pushed back the first time saying they could do nothing further.
At the 2nd request, I requested cancellation and a refund as the intended recipient claims no delivery. Moneygram is now attempting action but says it will take 10 days.
I have therefore asked moneygram again whether evidence can be obtained from the destination bank, or to confirm whether MoneyGram simply does not have the credibility and standing with international banks to be able to obtain a refund or information.
Moneygram live chat asked me to stay on line but then logged me out. I then received a phone call claiming to be from moneygram but it cut off before I could answer:
+15618700150
8 August 2026
Unprompted review
Reply from MoneyGram International
Thank you for taking the time to leave a review of MoneyGram. We are sorry to hear that your recent experience with us did not meet your expectations. We apologize for any inconvenience this may have caused you. We appreciate your feedback and hope to have the opportunity to serve you again in the future.
Please visit MoneyGramFeedback.com to tell us more about your experience.
Money never received
I am very disappointed with my experience with MoneyGram. I made a €5,500 transfer on July 1st, which was cancelled on July 7th. After complaining, the MoneyGram agent told me I would receive my money within 10 days. I still haven't received anything! My project has been disrupted by this hold, which has put me in a very difficult situation. I am tired of chatting with your AI bot and sending you emails to no avail. Reference number: 308707100
1 July 2026
Unprompted review
Reply from MoneyGram International
Thank you for taking the time to leave a review about your experience with MoneyGram. We apologize for any inconvenience caused and appreciate your feedback. We hope to serve you better in the future. Thank you for choosing MoneyGram.
Please visit MoneyGramFeedback.com to tell us more about your experience.
I like is the best app for send money
I like is the best app for send money
7 August 2026
Unprompted review
Reply from MoneyGram International
We wanted to take a moment to say a big thank you for your awesome review. Your kind words mean a lot to us and we appreciate your trust in our services. Thank you for choosing MoneyGram!
Very easy to use ,and fast reply.
7 August 2026
Unprompted review
Reply from MoneyGram International
Thank you so much for taking the time to leave such a fantastic review for MoneyGram. We appreciate your kind words and are glad that the MoneyGram app user-friendly for you. Thanks again, and have an awesome day!
MoneyGram, a global bridge to those afar.
As we keep our global word moving ahead, helping each other goes hand in hand. MoneyGram stands in the middle of that movement. A company you can trust and rely upon. I trust MoneyGram knowing that they are there as a bridge to reach those that need helping in places far away. That is what global world is all about. Keep the good job going.
7 August 2026
Unprompted review
Reply from MoneyGram International
Thank you so much for sharing your feedback with us. We're thrilled to hear that you had a good experience at MoneyGram. We really appreciate your support and hope to serve you just as well in the future. Have a fantastic day!
It’s fast and i don’t have to go in…
It’s fast and i don’t have to go in store. I can do it from home. I’m loving it 💯
6 August 2026
Unprompted review
Reply from MoneyGram International
Thank you so much for taking the time to leave such a fantastic review for MoneyGram. We appreciate your kind words and are glad that the MoneyGram app user-friendly for you. Thanks again, and have an awesome day!
Great attention
5 August 2026
Unprompted review
Reply from MoneyGram International
We wanted to take a moment to say a big thank you for your awesome review. Your kind words mean a lot to us and we appreciate your trust in our services. Thank you for choosing MoneyGram!
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