Mondo Affari Reviews 757

I so wish I had read reviews.. sent a mobile working well expecting to get £50 for it.. They tried firstly saying it was the wrong IMEI number.. it wasn't.. then they claimed a stain on screen...and sent a photo which AI described as a reflection ..The screen and the mobile were working ok.. screen perfect.. I so regret it.. don't use them

Avoid Mondo Affari at all costs if you’re planning a OnePlus trade-in.

They lure you in with a decent initial quote, then once they receive your device, suddenly it’s “damaged” — even when it absolutely isn’t. The value drops massively with little to no proper explanation or evidence.

Trying to challenge it? Good luck. Communication is practically non-existent. Emails get ignored, and you’re left with zero transparency throughout the whole process.

Then comes the worst part — if you refuse their revised offer and want your phone back, they charge you to return your own device. So you’re basically forced into accepting a lowball price or paying out of pocket.

It feels completely one-sided and borderline deceptive. I would strongly advise anyone to stay well clear.

As every other bad review states - this process was part of the OnePlus trade in process. Just don't do it. Sell your phone privately, give it to cex whatever just do not use this. They will always reduce the price of the trade in and hold you over a barrell. I traded in an honor magic 7 pro that had never ever been out of its case in the 7 months of its life - they reduced it by £30. It just feels absolutely pointless to do that but the alternative was to pay £27 to send the phone back to me. The main reason for the bad review though, is just how long the process is. I bought my OnePlus phone in NOVEMBER and got the money for my trade in in FEBRUARY. Absurd. Oneplus - you need to find a different affiliate.

This company are disingenuous. I provided my device as part of the OnePlus trade in. The phone had never been out of a case and had no marks on it. They claim there are 'signs of use'. When asked for where they just refer to some pictures. Even though they took show no signs of use. It's incredibly unclear.
On the basis of their assessment they reduce their offer price. The only option you have then is to pay EUR27 to have the device returned.

They have consumers trapped. They are conducting unfair business.

DO NOT SEND YOUR PHONE TO THIS COMPANY THEY ARE A MAFIAN SCAM COMPANY!

YOU WILL HAVE YOUR PHONE REDUCED TO ABSOLUTELY NO VALUE AND WILL TAKE AGES TO DELIVER BACK! NO EXISTING CUSTOMER SERVICE AND WILL TELL YOU TO PAY FOR POSTAGE BACK AND SOME PHONES CAME BACK DAMAGED OR HAVE BEEN LOST IN TRANSIT!

THIS COMPANY NEEDS SHUTTING DOWN!

I recently tried using the trade-in service partnered with OnePlus, and I was extremely disappointed. They completely devalued my device for a minor scratch, refusing to honor the agreed trade-in value. The process felt unfair and inflexible, and in the end, I didn’t receive a single cent of what I was promised.

I would strongly advise anyone considering this service to keep their device instead of sending it in. The risk of losing your device’s value over something minor just isn’t worth it.

Mondo Affari incompetence cost me a £900 phone. OnePlus chose them and let it happen.

This entire disaster comes down to Mondo Affari’s failure, and OnePlus’ decision to outsource their trade-in programme to a completely unaccountable company.

I am a loyal OnePlus customer. I bought a brand-new OnePlus 15, then traded in my 10-month-old, immaculate OnePlus 13 (512GB) worth around £900. I also own a OnePlus tablet and watch. I followed the trade-in process exactly as instructed.

The trade-in was handled by Mondo Affari, who provided the FedEx shipping label.

The phone was lost in transit. FedEx formally confirmed this.

Here is where Mondo Affari’s incompetence becomes unforgivable:

• Mondo Affari DOES NOT pay for shipping insurance
• Because of this, FedEx says the maximum compensation is £4
• Mondo Affari then claims they are not responsible because FedEx lost the package

So Mondo Affari arranged uninsured shipping for a £900 device, lost it, and now refuses responsibility.

The result?
My phone is gone.
I have no reimbursement.
I am being offered £4.

Meanwhile OnePlus hides behind Mondo Affari instead of protecting the customer. They chose this partner. They benefit from the trade-in programme. Yet when it collapses, they abandon the customer completely.

Weeks of emails, fake escalations, and finger-pointing achieved nothing. No accountability. No ownership. No resolution.

This is a reckless trade-in operation run by Mondo Affari, enabled by OnePlus. If you value your device or your money, do not use this trade-in programme.

I have lost a £900 phone and will never buy another OnePlus device again.

Absolutely disgraceful.

I've traded in my Samsung S24 with OnePlus for a new OP15. I wish I checked the reviews of the company responsible for the trade ins. My phone looks like new, there was no damage at all. Yet they grade it level C, without any evidence or reason. Then they dare to ask 27€ to send your device back. This is a corrupt company who do nothing but fraud and scam innocent people!

Valued my immaculate phone at less than half the value with no valid explanation nor proof - at worst several specs of dust on the photos they provided

Then want extornate amount to post back (or you can go to Italy and collect) .....

Point blank refuse to enter into any meaningful dialogue

Got OnePlus involved and came to a resolution I was (begrudgingly) accepting of

Now these thieves are refusing to pay ANYTHING or allow the return of the phone citing a contract clause that doesn't actually say what they say it does !!

Point blank refuse to advise of any escalation process or governing body to complain to

Point blank refuse to enter into any resolution

Point blank refuse to acknowledge any iota of customer service

Point blank refuse to acknowledge agreement with OnePlus

Thieves !

Liars !

Scammers!!

Do NOT use

I wish it has 0 rating
They are recovering old phone/tablets for trade in program and they refuse to pay the trade in fee while asking for 27euros to return your device.
The device is in excellent condition, like new condition, but they graded it C and offered less 50% of original price because it lacked SPen (which was not mentioned in the email for trade-in). I offered to sent it in addition which they didn't accept. Really disappointed with them and OnePlus Who is using their service.

Pathetic company. I wanted to trade-in my OP Nord 2 and was promised 51gbp. There was no option to select 128gb, so I chose 256gb. Now the team is denying any compensation and is asking me to pay 28gbp to return my phone. If I had read the reviews on trust pilot, I would have known and I would have never sent back my perfectly working phone.

Scammer company graded my phone-B for signs of use. I have never used my phone without a case it was quite pristine. There are hardly any signs of wear on my phone. They have graded my phone low claiming signs of wear. Of course it will show signs of wear since its used phone. I have lost my interest in one plus. Will never ever buy one again

I sent an immaculate phone for trade in but they reckoned it was 'Grade B' and reduced the value.
There is no appeal procedure so their verdict is final.
I paid the 27 euro ransom to get my phone back and I'll take my chances on Ebay.
Valuable lesson learned for me though.
Please don't risk it with your trade in.

I wish there was an option for 0 rating! This company undervalued my old phone massively and when I used their own photos and video to prove them wrong, they asked for 27 euros to send it back to me. I forgot about it and took more than 90 days to send the money and they said that it's too late and I could not have my old phone back! Bunch of thieves!

I wish I could score this 0
They are recovering old phone/tablets for trade in program and they refuse to pay the trade in fee while asking for 27euros to return your device.
Note: device sent had normal wear and tear but in perfect working condition - no damage to the screen, charging etc

I really wish I had read all the reviews here before trading in my Samsung S7 tablet. As others have alluded to, the company is awful and your device will be graded as grade C so they can offer you the lowest possible amount.

The company has a policy of low balling anyone who trades in a device regardless of condition, sight that the device show signs of wear. When I say signs of wear they mean even the slightest hint it has been used.

Oneplus should be ashamed of using such an awful and unscrupulous company, after such a bad experience I now actually want to return the Oneplus Pad 3 I bought.

How companies are able to operate like this beggars believe, it is an absolute disgrace and they’re scamming customers out of the real value of their devices. Avoid them at all costs

Total scam. On receving my device they reduced the offer by 200 for simply having marks on the usb-c connector and some marks on the back edge. This was a second hand device, OnePlus open just 7 months old, what did they expect , perfection. For this reason I would not recommend buying OnePlus using the trade in. Infact I will never buy OnePlus agan.

If I could leave 0 stars I would.

My experience with this company has been appalling. They have been hostile at every communication, continually dodged my simple questions and acted in complete contradiction to their quoted ISO 9001 certification.

The device rating system, and value quotations, that they present prior to sending the device is much more generous than the actual offers that they pay out, and I expect that most people end up just accepting the final offer due to the extortionate cost of having the device sent back to you.

I would highly recommend ignoring any trade in offers that they present, and sell a device to a well known local company.

Do not sale anything to this people. It is ultimate scam. I had bad experience with saleing my brand new used few times tablet for my kids Kumon school.
Never again.
They came as subcontractors of One Plus website. They had a great deal. You sale your old tablet and get discount but.... First you must meet Mondo affari.

Bought an refurbed Xiaomi 11t pro and received / came just 2 days later, completely discharged. Got it started and right away noticed that the WiFi not working and can't be turned on. (Damage motherboard) I want refund.