MOHD - Mollura Home Design Reviews 

I purchased an in-stock item this time, and the shipping was incredibly fast. This was a much better experience than my previous order.

Qeeboo Rabbit Chairs and Tree Table delivered sooner than expected, had a few questions which were almost immediately answered by the kind customer service of Mohd. 5 Stars for sure!

I oredered a table the 15th of MArch delivery in 2-3 weeks .... today 28th of MAy i'm still waiting the table.
in 75 days nobody from MOHD contacted me to explain the situation.
I' ve asked to cancel the order and have a reinbursment but they seem to have vanished.

I am unfortunately sharing the same experience as many other customers. My order has been subject to a significant delay, with no clear communication on the expected delivery date.
Customer service is practically non-existent. I repeatedly receive the same generic responses, without any concrete information or solution. Despite several attempts to get clarity, no delivery timeline has ever been provided.
I also tried calling, but no one answered.
To make matters worse, I was given a UPS tracking number; however, it appears that the shipping label has not even been created yet, which raises serious concerns about whether the order has actually been dispatched.
At this point, I have no visibility and genuinely do not know whether I will ever receive my order.

I recently had a fantastic experience with Mohd. Although one item in my shipment (a glass lamp shade) arrived damaged due to courier handling, their customer service was outstanding. They immediately arranged for a free replacement and proactively handled all the logistical challenges and customs fees (DDP) to ensure it reached me in without any further hassle. The replacement arrived perfectly packaged, and the lamp looks beautiful. Truly professional and reliable service!

Giulia from MOHD has been very helpful on ensuring my furniture can be delivered on time. I really appreciated Giulia's help and patience.

J.

Ordered an item in Feb 2026. Its May 2026 now and item has not arrived, and they obviously took my money without delivering. Delivery timings are misleading. Customer service will just provide a template response that they're chasing but probably a lie, because on their web page it says ready to deliver. Asked for a refund and they refused.

The products are all good and the service is excellent as well.

I bought the light which made by glass and marble. At beginning I just worry about the delivery. Because it's a long way from Italy to Taiwan.

But they arrived to Taiwan safetly and no-damage.

We have Circa Lamp in our office and it was broken, however, MOHD is very helpful and assist us on this matter, and we received the lower stem with no issues at all, Angelo and Pablo help me lot on the delivery.

Silviana in customer support helped to facilitate a product replacement and made the entire process incredibly easy. Great vendor to source quality pieces.

Gessica helped me all the way through with the follow up of a really troubled package from Italy to Mexico and was very effective in scaling up the problem to get it resolved as soon as possible.

Great communication throughout, which it required given ordering and shipping internationally. Easy transaction. Would definitely purchase from again.

The whole team is so helpful especially Oreste. We received reply promptly and received the replacement within two weeks .Definitely recommend to friends . Thank you

I ordered an all-glass end table from MOHD and had a great experience from start to finish. I was a bit hesitant about purchasing this item, living in the USA and having it shipped from Italy. Packaging and shipping couldn’t have been better. It arrived in a timely fashion and in perfect condition. I had some questions along the way and Alberto, Gessica, and Silviana were most helpful, knowledgeable, professional, and excellent communicators, giving me outstanding support - certainly a pleasure to deal with. The experience of purchasing and receiving a piece of furniture from MOHD was outstanding! I highly recommend them!

Happy for getting my delivery well packed, protected.
Items as beautiful as expected.
Satisfied about MOHD customer service and assistance.

I purchased a Kartell mirror from MOHD. It arrived damaged. After a few email exchanges they decided a full refund was appropriate. This is rare and shows they stand behind their sales. Kartell, is NOT easy to deal with and candidly a MESS, outside of quality, unique products. This is from a lot of experience with them. MOHD, no doubt ate this while Kartell was at fault. Kartell should learn from their e-tailors moral compass. Will do business with MOHD again.

We ordered a Louis Poulsen lamp on January 29 because it's one of the few Italian stores that had the model we liked. Not only did it never arrive (today is May 4) but we have no delivery date or any other communication from MOHD on how long it will be delayed. Today is May 4 and since I emailed them 1 week ago again asking about our lamp without an answer, I have to leave this review.

If they don't take any action within a week, I will have to report them with AGCM and European Consumer Centre for basically stealing our money and get a refund via my bank.

Very frustrating.

I was hesitant at first but soon reassured by very professional interactions with staff who addressed my queries regarding product cost and availability very carefully. The three items I ordered were delivered ahead of schedule in perfect condition by FedEX at a better price than alternative sources for those products in Australia. I particularly like the regular updates via email and the online system to track the progress of stock arrivals and then dispatch. Will definitely use again.

I ordered lamps from MOHD for international shipping to USA, and initially they sent the wrong color of the lamp. But the customer support team was extremely helpful, Felice was able to help me process the returns and exchange for the correct color lamp. I really appreciate it.

Alberto has been exceptional throughout the entire process, from consultation to ordering and delivery. The design quality is excellent, and everything was handled smoothly and efficiently. Truly appreciate the outstanding service.