I needed help with changing the php version of our site, everytime I did it myself our site crashed so I reached out to their support. I couldn't be happier with their rapid and effective response. O... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It's very rare that I need to contact customer support but when I do, I know their response will be quick. I raised a ticket today to confirm if .NET 10 runtime was installed on my VPS server. Their i... See more
Fast and effective service. Marin figured out what needed to get done and took care of the issue and fixed it so it shouldn’t happen again. MochaHost has knowledgeable and helpful service techs. That... See more
The Mochahost team are always on hand to help whenever I have queries with my mails, or hosting. Krasi was especially helpful, patient and professional. Well done to the team! 100% recommend... See more
Company replied
Company details
Information provided by various external sources
MochaHost is the leader in the affordable web hosting services, and has been in business for more than 15 years. Our company head quarters are based in Silicon Valley, California, with satellite customer service facilities in the mid-west, as well as Europe. The companies main data centers are located in Chicago (Illinois). MochaHost is a privately owned company maintaining more than 1,000,000 domains – rapidly growing by taking over a major share of the shared hosting market from main competitor companies such as GoDaddy, 1and1 and HostGator.
Contact info
2880 Zanker Rd #203, 95134, San Jose, United States
- 1.888.81.MOCHA
- info@mochahost.com
- www.mochahost.com
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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all grate and good
12 July 2026
Amazingly quick and accurate customer…
Amazingly quick and accurate customer service. Thank you.
11 July 2026
response time
11 July 2026
Problem resolved quickly by MochaHost
As always, you guys are the best. One of my domains was shut down (rightfully so) because I deleted an existing email account for that domain. They put a hold on the domain until they could verify that it was me. That is good security, and I am thankful for that. I have only called support a few times in the last 15 years - every time they take care of the issue quickly. Thanks Again
12 July 2026
Unprompted review
support team
i used mochahost services for a long time , the only thing i chose them every time are the support team and quick access and real chat
11 July 2026
The service was fast and easy
The service was fast and easy. I did not have to wade through automated question logic or FAQs. And they did not give me any push back on my request.
10 July 2026
Issue not solved repeatedly.
10 July 2026
Reply from MochaHost
Hi Andrianjafy,
Thank you for taking the time to leave us this feedback.
Its a priority to see every ticket and live-chat through to a successful resolution and I would like the opportunity to review what happened and determine whether there's anything further we can do to assist.
I will reach out privately to grab your account details or ticket reference so we can investigate the matter with our technical team.
Thank you again for your feedback.
-Sam, Customer Advocacy
Good Support
9 July 2026
best support
9 July 2026
kind and effective
Kind, accurate and fast response, good customer service and good understanding of issue.
8 July 2026
Renovacion exitosa
I appreciate the prompt response and solution. This website is for a non-profit organization. Thank you for your support.
8 July 2026
Great Technical Support!
The whole team was great, especially Wilis V., who was very knowledgeable, professional, and quick to help with my technical needs. I greatly appreciated the care and patience with which they handled my support ticket.
7 July 2026
Unprompted review
I'm leaving Mochahost due to the price…
I'm leaving Mochahost due to the price increase. They were good, but out priced themselves. They share the same control panel with my new service, which is great! Never had a problem, with the service or the site.
7 July 2026
Support with professioncy and kindness
7 July 2026
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