Mitre Sports International Reviews 882

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 187 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often highlighting their durability and suitability for various uses. Many also appreciate the excellent prices and the efficient, fast delivery service, with items frequently arriving on time or even ahead of schedule. The ordering process is generally described as easy to use, and people are happy with the overall experience. However, some customers also noted issues with the quality of certain products, particularly indoor footballs, which they felt had declined in recent years and did not last as long as expected. There were also occasional complaints about personalized items, where the lettering peeled off shortly after use, and some orders arrived incomplete or with faulty items.

What people talk about most

Product

Customers consistently note positive experiences with product quality, with many praising the high quality... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency, with... See more

Quality

Consumers generally express satisfaction with product quality, noting items are as expected and of high... See more

Order

People report ambiguous experiences with order, with many customers expressing satisfaction with the ease of... See more

Price

Customers had positive experiences with price, often highlighting great deals, excellent prices, and good... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Mitre for me always have good (although slowly getting worse) footballs and they are probably the best. However they don’t show much loyalty, returning customers are not given any reward at all. I h... See more

Rated 4 out of 5 stars

Mitre Ultimax Pro arrived in time to use at the FIFG Masters and English Open Footgolf event at Ashbury Manor Golf Resort in Devon on the 22-24 August 2025. This was the biggest international foog... See more

Company replied

Rated 4 out of 5 stars

Good product great price and efficient delivery service. I thought the actual ordering was unusual. I bought 5 identical balls which were all listed individually during the ordering process and on t... See more

Company replied

Rated 5 out of 5 stars

This change to using futsal balls instead of the yellow furry bouncy indoor footballs which didn’t last was well overdue! After debates online with Mitre, I finally decided to place an order for 2x fu... See more

Company replied


Company details

  1. Sporting Goods Store
  2. Outdoor Sports Store
  3. Soccer Store

About Mitre Sports International

Written by the company

Mitre is proud of its strong heritage and credibility in football. From our humble beginnings in a leather tannery in Huddersfield, over 200 years ago, our industrial roots have bred a relentless focus on innovation, quality, and craftsmanship.

Always at the heart of the game’s evolution, Mitre was already stitching footballs when the world’s first competition was established in 1888. And now, we’re providing top-class footballs to all levels of the game. From grassroots to the Emirates FA Cup, a garden kickabout to a grueling Sunday league match in the rain. We’re committed to leveling the playing field for all to enjoy the beautiful game, all played with a quality Mitre ball.

We’re a brand you can trust, in those moments that matter, a brand for real football people.

We are Mitre, and we are a different league.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

882 reviews

5-star
4-star
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1-star

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Rated 2 out of 5 stars

Lovely ball for a great price

Lovely ball for a great price. Unfortunately the personalised name (which are just stickers) was hanging off on arrival and Charlie is now Harlie!

2 April 2026
Mitre Sports International logo

Reply from Mitre Sports International

Hi, Cheryl,

Thank you for your review! We always encourage feedback from our customers to further enhance the customer experience.

It is disappointing to hear that you are not satisfied with your Mitre Order on this occasion, however one of our customer advisors will be in touch shortly to get this resolved as soon as possible.

If you require any further assistance, please feel free to get in touch. We are always here to help.

Thank You.

The Mitre Team

Rated 5 out of 5 stars

Fast delivery

Ordered on Monday delivered on Wednesday
And the products were personalised
Happy with order
Happy with discounted price

1 April 2026
Mitre Sports International logo

Reply from Mitre Sports International

Hi Joanne,

Thank you for your review!

We are thrilled that your entire customer experience has been a positive one, from the fast delivery all the way down to the affordable prices. Our personalized balls make such a fun gift for your loved ones and we are thrilled that you agree.

If you require any further assistance, please do let us know.

Kind Regards
The Mitre Team

Rated 5 out of 5 stars

Great street football

I ordered the street foot ball which was great quality and I paid for the faster delivery and it had came through next day I'm very impressed

31 March 2026
Mitre Sports International logo

Reply from Mitre Sports International

Hi Siwel,

Thank you for your review!

High quality products at affordable prices, with a fast delivery service? Here at Mitre, we excel at all three, and we are pleased that we have met your expectations.

If you require any further assistance, please do not hesitate to get in touch. We are always here to help!



Thank you for choosing Mitre.

The Mitre Team!

Rated 5 out of 5 stars

Fantastic offer

Fantastic offer! Products are realy good and they came within two days!

1 April 2026
Mitre Sports International logo

Reply from Mitre Sports International

Hi Anna,

Thank you for taking the time to leave a review! We’re delighted to hear that you’re pleased with the quality of the footballs and the prompt delivery. Customer satisfaction is our top priority, and your feedback reassures us that we are on the right track.

Please feel free to get in touch if you require any further assistance. We are always here to help.

Thank You,

The Mitre Team!

Rated 5 out of 5 stars

Excellent quality training footballs and…

Excellent quality training footballs and arrived very quickly. Very satisfied

30 March 2026
Mitre Sports International logo

Reply from Mitre Sports International

Hi Nick,

Thank you for your review! We are thrilled to hear that you are satisfied with the quality and the value of the products. Our delivery service is one of a kind. Here at Mitre, we only provide the best.

If you require any further assistance, please do not hesitate to get in touch. We are always here to help!

Thank you,
The Mitre Team!

Rated 5 out of 5 stars

My experience was not a good one until…

My experience was not a good one until Kiaz in customer service took ownership of my issue with a shipment. Kiaz sorted the problem with great communication and in good time.

10 March 2026
Mitre Sports International logo

Reply from Mitre Sports International

Hi John,

Thank you for your lovely review.

We are thrilled that our customer service team went above and beyond to provide you with some customer satisfaction. We always aim to deliver the best possible service and are delighted that we have exceeded your expectations on this occasion.

If you have any further questions, please do not hesitate to contact us directly.

Kind Regards
The Mitre Team

Rated 5 out of 5 stars

Delta Evo size 4…

I bought a Mitre Delta Evo size 4 football. The ball is well worth the price. And the delivery was very fast.

24 March 2026
Mitre Sports International logo

Reply from Mitre Sports International

Hi Carl,

Thank you for your review! We are thrilled to hear that you are satisfied with the quality and the value of the products. Our delivery service is one of a kind. Here at Mitre, we only provide the best.

If you require any further assistance, please do not hesitate to get in touch. We are always here to help!

Thank you,
The Mitre Team!

Rated 5 out of 5 stars

Great

Fab, ordered a few times, always delivered quickly, highly recommend.

5 September 2025
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Reply from Mitre Sports International

Hi KN,

Thank you for your review!

We appreciate you taking the time to leave some feedback regarding your most recent Mitre order. We are thrilled that the entire service exceeded your expectations. We always thrive to provide the ultimate customer experience and your kind words have re-affirmed that we are heading in the correct direction.

Please feel free to contact us if you require any further assistance.

Kind Regards,
The Mitre Team.

Rated 1 out of 5 stars

faulty product damaged

faulty product damaged, 3 weeks later still waiting on a refund

25 February 2026
Mitre Sports International logo

Reply from Mitre Sports International

Hi Patrick,

Thank you for your review.

We would like to extend out apologies for the delay that you have experienced with your order. We are currently looking into this matter. One of our customer service advisors will be in touch shortly to get this resolved for you as soon as possible.

If you have any questions, please feel free to reach out to us directly.

Kind Regards
The Mitre Team.

Rated 5 out of 5 stars

Excellent service

3 March 2026
Mitre Sports International logo

Reply from Mitre Sports International

Hi Evan,

Thank you for your review! Your satisfaction is our number one priority. We value our customers and are happy to go above and beyond to ensure that the expectations of our customers are met.

If you require any further assistance, please do not hesitate to get in touch.

Thank you,

The Mitre Team!

Rated 5 out of 5 stars

Great experience

Great experience, great quality and really quick delivery

11 March 2026
Mitre Sports International logo

Reply from Mitre Sports International

Hi Kevin,

Thank you for your review! Your satisfaction is our number one priority. We value our customers and are happy to go above and beyond to ensure that the expectations of our customers are met.

If you require any further assistance, please do not hesitate to get in touch.

Thank you,

The Mitre Team!

Rated 5 out of 5 stars

fast delivery

fast delivery. Quality balls.

10 March 2026
Mitre Sports International logo

Reply from Mitre Sports International

Hi Erkki,

Thank you for your review! We are thrilled to hear that you are satisfied with the quality and the value of the products. Our delivery service is one of a kind. Here at Mitre, we only provide the best.

If you require any further assistance, please do not hesitate to get in touch. We are always here to help!



Thank you,

The Mitre Team!

Rated 5 out of 5 stars

Very good delivery time between 3 to 5…

Very good delivery time between 3 to 5 days it came quick on Tuesday I would order on mitre again because it got good delivery time

9 March 2026
Mitre Sports International logo

Reply from Mitre Sports International

Hi David,

Thank you for your review! Your satisfaction is our number one priority. We value our customers and are happy to go above and beyond to ensure that the expectations of our customers are met.

If you require any further assistance, please do not hesitate to get in touch.

Thank you,

The Mitre Team!

Rated 2 out of 5 stars

mesh breathable ball bag

I purchased a new mesh breathable ball bag which I was looking forward to using ( yes I know it’s a bit sad ) however after using it twice with only 10 balls in the bag and not 12 the carrying handle snapped. My old mitre bag had a double strap that carried 12 balls which has lasted me 6 years but this new one has one handle and as I said it just snapped but came away from the very bottom where it clearly wasn’t stitched properly. Such a shame and a shame I didn’t buy from mitre direct otherwise I guess they would of sent me a replacement

6 February 2026
Unprompted review
Mitre Sports International logo

Reply from Mitre Sports International

Hi Carl,

Thank you for your review! We always encourage feedback from our customers to further enhance the customer experience.

It is disappointing to hear that you are not satisfied with your Mitre Order on this occasion, however one of our customer advisors will be in touch shortly to get this resolved as soon as possible.

If you require any further assistance, please feel free to get in touch. We are always here to help.

Thank You.

The Mitre Team

Rated 1 out of 5 stars

Sent a pro ball with so many flaws

Sent a pro ball with so many flaws. Return process is ridiculous and incredibly inconvenient to the buyer, zero effort from Mitre to correct the issues.

27 February 2026
Mitre Sports International logo

Reply from Mitre Sports International

Hi Martin,

Thank you for your review! We always encourage feedback from our customers to further enhance the customer experience.

It is disappointing to hear that you are not satisfied with your Mitre Order on this occasion, however one of our customer advisors will be in touch shortly to get this resolved as soon as possible.

If you require any further assistance, please feel free to get in touch. We are always here to help.

Thank You.

The Mitre Team

Rated 5 out of 5 stars
Mitre Sports International logo

Reply from Mitre Sports International

Hi Stuart,

Thank you for your review! Your satisfaction is our number one priority. We value our customers and are happy to go above and beyond to ensure that the expectations of our customers are met.

If you require any further assistance, please do not hesitate to get in touch.

Thank you,

The Mitre Team!

Rated 5 out of 5 stars

Excellent service

Fast and easy service. I ordered twice already and everything went great. Clear tracking and delivery.

25 February 2026
Mitre Sports International logo

Reply from Mitre Sports International

Hi MIhai,

Thank you for your review! Your satisfaction is our number one priority. We value our customers and are happy to go above and beyond to ensure that the expectations of our customers are met.

If you require any further assistance, please do not hesitate to get in touch.

Thank you,

The Mitre Team!

Rated 5 out of 5 stars

ordering was very easy and straight…

ordering was very easy and straight forward, emails keeping me updated with the order process, also arrived earlier than original due date.

13 February 2026
Mitre Sports International logo

Reply from Mitre Sports International

Hi Glyn,

Thank you for your review!

High quality products at affordable prices, with a fast delivery service? Here at Mitre, we excel at all three, and we are pleased that we have met your expectations.

If you require any further assistance, please do not hesitate to get in touch. We are always here to help!

Thank you for choosing Mitre.

The Mitre Team!

Rated 5 out of 5 stars

Very helpful when personalised football…

Very helpful when personalised football lettering came off & promptly offered a replacement or money back. Took a little while to sort out , but was kept up to date with what was happening.

11 February 2026
Mitre Sports International logo

Reply from Mitre Sports International

Hi Sally,

Thank you for your review! Your satisfaction is our number one priority. We value our customers and are happy to go above and beyond to ensure that the expectations of our customers are met.

If you require any further assistance, please do not hesitate to get in touch.

Thank you,
The Mitre Team

Rated 5 out of 5 stars

Super quick turnaround

20 February 2026
Mitre Sports International logo

Reply from Mitre Sports International

Hi Sam,

Thank you for your review! Your satisfaction is our number one priority. We value our customers and are happy to go above and beyond to ensure that the expectations of our customers are met.

If you require any further assistance, please do not hesitate to get in touch.

Thank you,
The Mitre Team!

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