Missguided Reviews 

If I could give 0 stars I would.
Ordered some clothes for my holiday as I used to like missguided years ago, when they arrived the quality of the clothes were terrible and cheap. So I contacted them to return them which I had to do at my own cost, I sent them the proof of the postage and they’re now refusing to refund me. I’ve been back and forth with them for weeks and they won’t refund me. Wish ai had never ordered from them, will never ever order from them again and advise anyone DO NOT ORDER FROM THEM. I’m now out of pocket and I’m furious.

Return system is awful and should be reported to retail authorities board.. do not buy from misguided you will not get your money back

Purchased 2 tops from MISSGUIDED. Paid for expedited delivery, it still arrived late. Then discovered this was because the parcel was coming from China. Only because I tracked it. This was not clear when ordering. Thought that very odd. Googled it. Apparently MISSGUIDED is now owned by SHEIN. The tops were of extremely poor quality. Shock. Requested to send them back. Made to pay for return postage. This was way back ant the start of April. No refund received and customer services completely ignoring my emails.

AVOID AVOID AVOID

Really wish I had read the reviews on here before purchasing items from this website. The reviews that they allow to be posted on the website show NO reflection of what this company is like, I wouldn't be surprised if they were fake tbh.

I ordered £80 worth of stuff for a hen do and not one item arrived looking like it did on the website. Returns are such a faff I have never experienced anything like it. I was told my order wasn't recognised when requesting a refund on the portal so had to email them. They were quick getting back to me & said I had to create the label myself & cover the cost of the refund which in the end cost me £6!! I did finally get a refund but I think this may have only been because I paid with a credit card as im aware other people from these reviews haven't had a refund at all.

Will NEVER use again

Never would I thought that returning clothes would be so difficult. Never known a clothing company want pictures of proof of postage and don’t provide return labels. Still haven’t received my refund still can’t get through to the right team about my returns. What a shambles. When replying to the emails just don’t get response. Do not use this business. Quick to take you’re money

Poor quality items
Returns process doesn't appear to work
Asking to select a specific carrier, diverts to their website , evri, then doesnt recognise miss guided as a business.
Contact support at missguided asked to up load proof of sending the return back via a contact form on their website but it has no option to upload.
Lots of consistent reviews on here the same as mine. Garbage scam business . Terrible . Save yourself the time and use AX Paris...

Item not sent from misguided, it was sent from some random warehouse in china, item stitching broken and it’s asking me to pay for a return? Absolutely disgusting. Nobody will get back to me or help me. Totally unacceptable behaviour.

Warning! I strongly advise against buying from Missguided, which is now owned by SHEIN (something I unfortunately was unaware of when placing my order).

The clothes I received were in terrible condition and several items were faulty. I ended up spending both a significant amount of time and money trying to return the order. Not only did I never receive a refund, but I also had to pay for two separate return shipments because the return address provided by the company did not exist.

Customer service was equally disappointing. After the initial response, my emails were essentially ignored, and no meaningful assistance was provided.

At this point, I simply want to move on from this frustrating experience and accept the money I have lost due to this unprofessional company. I therefore requested that my account and personal data should be deleted in accordance with my rights under GDPR, but this request has also been ignored.

Based on my experience, I would strongly recommend that others avoid both Missguided and SHEIN.

Ordered an item which is effectively a brand sold on Shein. Wasn’t impressed with the quality so returned this, at my own cost and almost a month later I still haven’t received my refund.

DO NOT BUY FROM THIS SITE. I used to use Missguided a lot back in the day but it has gone totally downhill. I can almost guarantee you will find the same items on shein and at least you will be refunded if no good!

Still waiting on my order nearly 3 weeks later, customer service no help at all. Ive contacted them numerous times. Terrible company, would not order from missguided again..

THE WORST EXPERIENCE. It’s nearly impossible to work out how to return items

Took ages to deliver then when got here it is a piece of rag. When I go onto the returns site it says none of my info ie email phone number or order number exists

AVOID AT ALL COSTS. The clothes that I ordered arrived but the sizing was wrong and had to return all of the items. The returns process is difficult and confusing. I have not received a refund or acknowledgment of my return, although Evri have emailed to say the return had been delivered. I have emailed customer services who asked me to add some further information. I did as I was asked and have sent follow up emails which have been ignored.

Won't be buying from here again! Some of the clothes I ordered are from Shein. Can't seem to make a return either so im stuck with the items. Don't bother!

If i could rate less than one star I would don't waste your time and money placed order for two items didn't even arrive. Contacted them said they will let me know when they ship it out 2 weeks now and 3 emails later no response. Will be contacting my bank to issue a refund. Clothes look nice on the website so you feel inticed to buy but not worth the stress ... I needed the item for an event had to order something else. God knows where they are getting there clothes from it can't take that long to ship out an item!!!

The tracking and order was unorganised and unprofessional. When I finally received my purchase it didn’t fit even though the sizing for that product matched my measurements. So I returned it for another size which wasn’t easy I had to order the new product separately as they don’t do exchanges I got a refund which was a lot less than what I paid. I am mostly happy with the product I have now except that it has a lot of creases and because of the material I am unable to iron it. Definitely won’t be using this website again!

AVOID!! Please be aware that 99% of positive reviews for Missguided are PRE their Shein takeover in Oct 2023. It has now changed hands and is not the same. Now, if you need to return anything, it will be a nightmare. I am still waiting for a refund despite returning the items at my own expense via a tracked, signed-for service. They tried to tell me they issued my refund on 9th May 2026. PayPal said no, they did not!! This whole experience has left me feeling completely scammed! Absolute LIARS, this is so dishonest of them. How they get away with this, I do not know.

I won’t use this website again. The customer service is pretty much non existent. No one gets back to email enquiries. I purchased 3 items in October 2025, it is now May 2026 and 1 of the items I returned (kept other 2) was never refunded and no one is interested in responding to help with the refund. I would avoid unless you are certain you will keep all items you are ordering.

I ordered 4 items and didn't check reviews. As the items had taken a little while, I looked at reviews and my heart sank! Such bad reviews. I am delighted! All the items were in a very good state, no smell and not wet. Folded really nicely. All 4 items are made well and of decent quality. Moreover, they all fit perfectly. I am pretty amazed after reading so many bad reviews on here. My experience has been excellent. Took a bit of time to arrive but nothing too bad. From what I bought, I highly recommend. Maybe I got lucky, I dont know but I can only rate by this order.

Returns very, very complicated - and at own cost. This needs simplifying. Avoid ordering as returning is (ok but it is so difficult to do) so tricky.