Mira Showers Reviews 

15,117
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 2,982 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly staff and professional engineers who always arrive promptly, explain repairs thoroughly, and leave work areas spotless. People note that the customer support team is extremely polite, highly responsive, and quick to schedule helpful home visits. Consumers highlight that the overall service is seamless, providing reassuring and effective solutions for faulty showers. Some reviewers were not happy with product durability, noting that specific parts or control units can fail after a short time of use. A few consumers also mentioned experiencing difficulties regarding warranty coverage and unexpected service charges.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, efficiency, and polite... See more

Service

Clients share positive opinions on service, highlighting prompt engineer visits and efficient repairs.... See more

Product

Consumers experience mixed results with product quality and performance. While many reviewers praise the... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting responsive and helpful... See more

Quality

Users describe ambiguous experiences regarding quality, as opinions are divided. Many consumers praise the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Danny from Wakefield was lovely and fixed the problem with our shower very quickly. He took plenty of time to explain what the problem was and highlighted other issues relating the placement of valves... See more

Company replied

Rated 5 out of 5 stars

From first phome call till engineer came they explained the process and Sebastian the engineer has just fixed the shower and could not have been more courteous or efficient in the way he dealt with t... See more

Company replied

Rated 5 out of 5 stars

Engineer Brian kept me up to date with arrival time. Shower unit checked, part replaced , shower tested and appeared fully operational. Engineer was respectful of property both inside and outside.... See more

Company replied

Rated 5 out of 5 stars

Had Daniel from Wakefield come round to fix our faulty shower, and he did a really good job. Everything was fixed and sorted very quickly, and he was professional, friendly and great customer servic... See more

Company replied


Company details

  1. Bathroom Remodeler
  2. Home Improvement Store
  3. Manufacturer

About Mira Showers

Written by the company

Written by the company

Why don't the people who make the showers, fit the showers? Now we do.
Our experts understand the best way to replace and repair your Mira shower. And as with our showers, you can expect an outstanding, hassle-free service – for the perfect shower experience all round. Simple, reliable shower services by Mira experts.
Shower Replacement
Need to replace an existing shower? With our installation service you will receive a brand-new shower, installed by our team of expert installers - all for one fixed price.
Shower Repair
Whatever the issue with your Mira shower, we’re here to help. Simply book a repair online – our experts will visit to get your shower working like new.

Mira Showers

About Us:

At Mira Showers, we have been innovating for 100 years. From designing the world’s first thermostatic valve to developing the digital showering technology of tomorrow. But why don't the people who make the showers, fit the showers? Now we do.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

15K reviews

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4.7

All reviews

(15,117)

3,013 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

We ordered the wrong part when we phoned to get help with ordering the right part the lovely young gentleman Conor who was dealing with me couldn’t have been nicer he sorted the order out plus return and refund exceptional customer service

14 August 2026
Unprompted review
Mira Showers logo

Reply from Mira Showers

Hello Colin Robinson, thank you for your feedback. We're delighted to hear that Conor was able to help you get the correct part ordered and arrange the return and refund. We'll be sure to pass on your kind words.

Rated 5 out of 5 stars

Courtney arrived on time and very…

Courtney arrived on time and very polite and helpful. Shower now looks brand new.

14 August 2026
Unprompted review
Mira Showers logo

Reply from Mira Showers

Hello Tracey Wilson, thank you for sharing your positive experience. We will pass your comment to Courtney.

Rated 5 out of 5 stars

Called mira for an engineer for our…

Called mira for an engineer for our faulty shower who very quickly arranged an appointment. The engineer Tom Ward came out and was incredibly helpful and friendly, he quickly replaced the faulty unit and even gave good advice. Totally recommended.

14 August 2026
Unprompted review
Mira Showers logo

Reply from Mira Showers

Hello Emma Harford, thank you for your feedback. We're pleased to hear that your appointment was arranged quickly and that Tom provided such helpful and friendly service. It's great to know he was able to replace the faulty unit efficiently and offer useful advice. We'll be sure to pass your kind comments on to Tom. Thank you for recommending us.

Rated 5 out of 5 stars

Danny from Wakefield provided a good…

Danny from Wakefield provided a good service. Very proficient and explained everything clearly

14 August 2026
Unprompted review
Mira Showers logo

Reply from Mira Showers

Hello Howard Crossley, we are delighted to hear you are happy with the service provided. It's wonderful that everything was explained clearly and proficiently.

Rated 5 out of 5 stars

Exemplary service throughout

From the customer service operator - Olivia - to engineer Paul J attending 48 hours later. This has been exemplary service - both staff very courteous, polite and helpful. Thank you very much

14 August 2026
Unprompted review
Mira Showers logo

Reply from Mira Showers

Hello Andrew Baxter, thank you for your kind words. We're delighted to hear that both Olivia and Paul J provided such courteous, polite, and helpful service. Delivering a great experience from first contact through to resolution is what we strive for, so it's wonderful to receive your feedback.

Rated 5 out of 5 stars

Sam ( from the South west ) did an…

Sam ( from the South west ) did an excellent job of replacing our shower in spite of receiving the incorrect replacement shower. He immediately checked and was able to come up with a solution and got the job completed. He went over and above and explained clearly the working of the new shower and patiently clarified all our doubts.

14 August 2026
Unprompted review
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Reply from Mira Showers

Hello Vasumathi Prasad, thank you for your lovely feedback. We're delighted to hear that Sam was able to find a solution despite receiving the incorrect replacement shower and that he went above and beyond to get everything completed for you.

Rated 5 out of 5 stars

Great

Ben from South West arrived on time, was helpful in explaining what was wrong and quick to fix the issue. Many thanks

14 August 2026
Unprompted review
Mira Showers logo

Reply from Mira Showers

Hello Meg. we're delighted to hear that Ben arrived promptly and provided a clear explanation of the issue. It's wonderful to know that the problem was resolved quickly and efficiently. Thank you for sharing your positive experience.

Rated 5 out of 5 stars

Repair

Ben (South West area) quickly identified the problem with our shower and was able to get our shower sorted and working again.
He was professional, knowledgeable and friendly.

14 August 2026
Unprompted review
Mira Showers logo

Reply from Mira Showers

Hello Ad, thank you for your feedback. We're pleased to hear that Ben was able to quickly identify and resolve the issue with your shower. It's great to know that you found him professional, knowledgeable, and friendly. We'll be sure to pass your kind comments on to Ben.

Rated 5 out of 5 stars

Sebastian was able to fix the problem…

Sebastian was able to fix the problem and afterwards gave me much useful advice for future steps. Brilliant messaging from him and whole mira team.

14 August 2026
Unprompted review
Mira Showers logo

Reply from Mira Showers

Hello Adrian, thank you for your great review. We're so pleased to hear that our team was able to resolve the issue for you and provide valuable advice for the future.

Rated 5 out of 5 stars

I recently made a call to Mira for help…

I recently made a call to Mira for help in swapping some handle to a Mira Assist Shower Bar and spoke with a gentleman called Brian Hepworth.

Brian was very polite, professional and knowledgeable and thorough, and he assisted me in making the right decision in choosing the right handles for my customers needs, what an absolute star and a lovely gentleman, please ensure you pass on my thanks.

Steve Froggatt

14 August 2026
Unprompted review
Mira Showers logo

Reply from Mira Showers

Hello Steven Froggatt, thank you so much for taking the time to share your feedback. We're delighted to hear that Brian was able to assist you in finding the right handles for your customer's Mira Assist Shower Bar.

Rated 5 out of 5 stars

Shower repair

Ben from the South west did and excellent job he is a credit to your team

14 August 2026
Unprompted review
Mira Showers logo

Reply from Mira Showers

Hello Simon Fitzpatrick, we are delighted to hear you are happy with the service provided. We will share your kind comments with Ben. Thank you for taking the time to leave this great review.

Rated 5 out of 5 stars

Prompt, clean and safe.

Engineer Sam in site within couple of days of my request. He worked cleanly and safely and quickly solved the problem. He left the bathroom clean and tidy. Excellent service.

13 August 2026
Unprompted review
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Reply from Mira Showers

Hello Gabriel, thank you for your feedback! We're pleased to hear that Sam attended promptly, resolved the issue quickly, and left everything clean and tidy. It's great to know you were happy with the service.

Rated 5 out of 5 stars

Top job as always

Very easy to deal with Mira as a company and their customer service is always very good.

Rang up and got a repair the next day and again, got a call from Sam of the morning of the visit giving me a time of arrive.

As with previous visits from Mira staff, Sam was professional, polite and explained what the issues were and the repairs carried out.

I’d thoroughly recommend Mira, and Sam, for a job well done

14 August 2026
Unprompted review
Mira Showers logo

Reply from Mira Showers

Hello Mr Hailwood, thank you for your fantastic review. We're delighted to hear that Sam provided such professional and reliable service, keeping you informed and explaining the repair clearly.

Rated 5 out of 5 stars

Excellent

We had Philip Evans attend to look at our shower. He was polite and efficient. He explained everything and fixed our issue quickly.
Shower back operational before the weekend.
Thank you

14 August 2026
Unprompted review
Mira Showers logo

Reply from Mira Showers

Hello Dan Gogola, we're happy to hear that Philip was polite, efficient, and explained everything clearly. It's great to know your shower was fixed quickly and back up and running before the weekend.

Rated 5 out of 5 stars

Customer care amazing

Customer care amazing. Rang after I made appointment to see if I wanted to bring forward. Engineer kept me informed of when he would arrive. Efficient and friendly. Excellent service all around

14 August 2026
Unprompted review
Mira Showers logo

Reply from Mira Showers

Hello Friend of Ted, we're so pleased to hear that our team kept you informed throughout and that the engineer provided efficient and friendly service. We really appreciate your support and are delighted you had such a positive experience.

Rated 5 out of 5 stars

Fabulous service from Adrian

Adrian was great, he fixed the problem in no time. Very friendly and very professional 😃

14 August 2026
Unprompted review
Mira Showers logo

Reply from Mira Showers

Hello Rebecca Pomphrett, thank you for leaving us this brilliant review. We are glad to hear that Adrian fixed the problem in no time.

Rated 5 out of 5 stars

Great shower repair today by Sam.

Great shower repair today by Sam.
Problem identified. New cartridge installed and now have a working shower!

Excellent service within 24 hours of requesting!

14 August 2026
Unprompted review
Mira Showers logo

Reply from Mira Showers

Hello Troy Appleby, thank you for this fantastic review. We're delighted to hear that Sam quickly identified the problem and got your shower working again with a new cartridge. It's great to know you were pleased with both the repair and the fast response time. We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Darren H came

Darren H came, polite friendly and knowledgeable really helped us out thankyou

14 August 2026
Unprompted review
Mira Showers logo

Reply from Mira Showers

Hello Joe Cook, thank you for taking the time to leave this wonderful review. We are so pleased to hear you had a great experience and found Danny H helpful.

Rated 5 out of 5 stars

Danny from Wakefield came to fix our…

Danny from Wakefield came to fix our shower. Let us know in advance when he was arriving. Explained the issue with our mira sport (solenoid) and sorted it in 5 mins. Super friendly and clearly great at his job. Credit to your company. Phil

14 August 2026
Unprompted review
Mira Showers logo

Reply from Mira Showers

Hello Phillip Oliver, thank you for leaving us this 5 star review. We are glad to hear that Danny was able to fix your shower.

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