HORRIBLE customer service!
I purchased a Chloe doll for my daughter in Winter 2023. It was intended to be a Christmas present for my 6 year old. The doll that arrived was not the same as in the many photos on the company website. The hair was much lighter, and didn’t look like my daughter at all. I even compared the doll to others who own Chloe dolls and it was clearly different than before, and I was told by some stockists they noticed a hair color change in the past year. I emailed and asked if I could exchange the doll for a different one. I was told they were sold out but I could keep the doll and receive a new one at the end of January when new stock arrived. I agreed. End of January I emailed to follow up and got no response. I emailed again. No response. I emailed again, and got a response from a different person who wasn’t following the conversation. I ended up calling a few months later because my daughter kept asking where her doll was, and spoke with a man who was very rude and shouted at me, insisting I was just trying to get a free doll (yeah right, they’re only €35), and that their hair colors have never changed in the years the company has existed! He said whoever told me the hair color had changed was mistaken and that he would send me a new doll immediately. It has now been over 2 months and no doll in sight. I have emailed 3 additional times with no response. It’s really a pity, such pretty dolls and such hideous business practices.