Good choice of products and some reasonable prices/offers on, they accept blue light discount, but not able to use gift card online and Miller stores are far and few in between these days. The shorts... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We needed to buy some equipment for my son's school trip to Norway. Not knowing anything about what was needed we went into the Worthing store to get some advice. Shaun was so knowledgeable and help... See more
Company replied
Attended to as soon as I walked in without any pressure or expectation by the staff. Very helpful and easy mannered staff who make using the store easy. I found exactly what I was looking for and prog... See more
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Great customer service. Purchased walking shoes on line. Prompt delivery and excellent quality. Unfortunately had to return as a bit small for me. Kept in loop re transit and return an received ref... See more
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Company details
About Millets
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
United Kingdom
- 0161 393 7060
- www.millets.co.uk
4.4
Excellent
103K reviews
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Excellent shoes delivered by excellent…
Excellent shoes delivered by excellent service
17 August 2026
Reply from Millets
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Great product at a great price and was…
Great product at a great price and was delivered promptly.
21 August 2026
Reply from Millets
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Ordering from Millets is very easy
Ordering on line from Millets is very straightforward. Once the order is placed you are kept up to date with the progress of the order and delivery is rapid.
Most importantly the goods which Millets sell are well made and excellent value for money.
21 August 2026
Reply from Millets
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
Great value rucksack
Great value rucksack. So much so that this is the second one I’ve bought as my son was borrowing mine so much. Arrived really quickly.
17 August 2026
Reply from Millets
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
Click and collect excellent
I was collecting a click and collect item, such a good idea as the shop is too small to stock everything you sell online.
Two young men were at the counter, one went to get it while the other checked my order on my phone, they obviously got on very well and were both so helpful and chatty, my second top review for this branch!
Thank you very much for such excellent service again,
Best wishes,
Deborah L.
20 August 2026
Reply from Millets
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Reply from Millets
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Peter Storm Walking Shoes
Easy to use site, quick delivery and good quality walking shoes.
21 August 2026
Reply from Millets
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Millets Customer Care Team
Quick efficient delivery
31 July 2026
Reply from Millets
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Millets Customer Care Team
Excellent customer service from Sharon
Excellent customer service from Sharon. Nothing was too much trouble. A real credit to Millets
1 August 2026
Unprompted review
Reply from Millets
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Reply from Millets
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Great delivery service
Great delivery service, carried out in an exceptional timely fashion.
21 August 2026
Reply from Millets
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
The tent was missing parts
The tent was missing parts - no pegs or flysheet inside and still waiting to hear back.
21 August 2026
Reply from Millets
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
Delivery service was atrocious and also…
Delivery service was atrocious and also the customer service team refused to do anything about my complaint of a missing parcel
17 August 2026
Reply from Millets
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
Reply from Millets
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Overall good
Had the coat I want and the sizethat I am jappy with.
Didn't have to pay for delivery and it came in a reasonable time.
Overall Good.
21 August 2026
Reply from Millets
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Order never arrived
Order never arrived, EVRI says order was delivered, then lost, then never made the connection, worst service I've ever experienced, email sent to Millets customer care explaining the situation but no response at all
16 August 2026
Reply from Millets
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
Ordered 2 sofas on 19th July I haven't…
Ordered 2 sofas on 19th July I haven't received these sofas and haven't had a refund have sent an email received nothing basically feel like millets have stolen £126 of me order 107625
19 July 2026
Unprompted review
Reply from Millets
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
Thanks again to Lee in Colchester who…
Thanks again to Lee in Colchester who always gives such professional help and excellent customer service. Have known him many years and the whole team are great x
29 August 2026
Unprompted review
Reply from Millets
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Firstly ordered by one get one free…
Firstly ordered by one get one free after ordered placed got email to say only one available, rang to cancel told item dispatched so I had to wait for it to arrive then refuse order ! Rang again they only then cancelled it . Have returned an item from order a week after they have recieved it still awaiting refund and before they write the obligatory “ sorry for your experience please get in touch with customer services” reply under this review done that twice! Would never recommend or use this company again
6 August 2026
Reply from Millets
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
I was very pleased with the item
I was very pleased with the item , it was excellent quality for the price, and it came quickly , and I have tested it in downpour conditions , it held up very well
21 August 2026
Reply from Millets
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
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