Millets - Newark Reviews 211

TrustScore 5 out of 5

4.8

Unit 10, St Marks Place, NG24 1XT Newark, GB


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Rated 4 out of 5 stars

The staff were friendly, helpful and knowledgeable. They were more than happy to keep fetching different boots for me to try. They also applied an unexpected discount. The staff are better than other... See more

Company replied

Rated 5 out of 5 stars

Indoor Shooting Stick: I was looking for a very small footprint chair or stool that I could use indoors - hence the shooting stick idea. I went into the Newark Millets and spoke to jessie. she got... See more

Company replied

Rated 4 out of 5 stars

First visit previous day slightly marred by abrupt manner of staff member. Returned following day (14/7) to be greeted by friendly and helpful staff ( Rebecca and Jessie) so felt more confident buying... See more

Company replied

Rated 5 out of 5 stars

Went into the Newark store to buy some walking boots for myself and some outdoor clothing for my husband. I cannot thank the assistants Rebecca and Claire enough, they were extremely helpful, friendly... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store

About Millets - Newark

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • Unit 10, St Marks Place, NG24 1XT, Newark, United Kingdom

  • 01636 557177

4.8

Excellent

TrustScore 5 out of 5

211 reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

Visited Newark store 1480 this morning…

Visited Newark store 1480 this morning with an issue and was served by two very friendly and very helpful ladies named Jessie and liljass it was a breath of fresh air they were so helpful and a credit to millits as an organisation will definitely use them again and will pass it on to my family

5 January 2025
Unprompted review
Rated 5 out of 5 stars

Indoor Shooting Stick

Indoor Shooting Stick: I was looking for a very small footprint chair or stool that I could use indoors - hence the shooting stick idea. I went into the Newark Millets and spoke to jessie. she got the idea and showed me a small (non-sticky) tripod idea that actually fits the bill perfectly - and was only a tenner! double win! thank you for your help.

4 December 2024
Unprompted review
Millets - Newark logo

Reply from Millets - Newark

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

Rated 5 out of 5 stars

Bought a fleece and a monocular today

Bought a fleece and a monocular today. The staff were very knowledgeable and friendly, if I may say so a cut above the rest! A real pleasure to buy from.

13 December 2024
Unprompted review
Millets - Newark logo

Reply from Millets - Newark

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Nicole (covering from Lincoln blacks)…

Nicole (covering from Lincoln blacks) was exceptionally helpful in helping me find appropriate shoes for work :)

23 November 2024
Unprompted review
Millets - Newark logo

Reply from Millets - Newark

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

Needed new walking boots

Needed new walking boots. Rebecca was incredibly helpful and very knowledgeable. The boots were great from the first hike and no blisters with weeks of hiking in Scotland including Ben Nevis. Thanks Rebecca

23 September 2024
Unprompted review
Millets - Newark logo

Reply from Millets - Newark

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Helpful staff and a well stocked store

I already know what I wanted to buy before getting to Millets and that they were in the current sale.However I couldn't find the boots I wanted ! I asked the lady at the desk (Vicky) and she helpfully found them for me, the manufacturer had re branded them. So I finished up with a pair of North Ridge Lite Hikers and I'm very happy with them

18 November 2024
Unprompted review
Millets - Newark logo

Reply from Millets - Newark

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Helpful staff

Went in to browse and look at the boots in time for winter. Jessie was there to answer all my questions and I left having learnt a lot. Would recommend to anyone.

6 November 2024
Unprompted review
Millets - Newark logo

Reply from Millets - Newark

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Jessie who works in Millets Newark was…

Jessie who works in Millets Newark was outstanding today in helping me get my lad with additional needs sorted with some walking boots. The time spent and knowledge shared was great. My lad is very happy with his purchase

9 November 2024
Unprompted review
Millets - Newark logo

Reply from Millets - Newark

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Great friendly service

Great friendly service . So much better than an online experience. Vicky in Newark was a pleasure to deal with.

29 October 2024
Unprompted review
Millets - Newark logo

Reply from Millets - Newark

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

Rated 4 out of 5 stars

Happy buying experience.

The staff were friendly, helpful and knowledgeable. They were more than happy to keep fetching different boots for me to try. They also applied an unexpected discount. The staff are better than other outdoor suppliers in the town. Jessie was more than helpful. Newark on Trent. 1480.

28 October 2024
Unprompted review
Millets - Newark logo

Reply from Millets - Newark

Hi,

Thank you for providing your review.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Brilliant Visit!

Popped in to Millets today with my 82 year old Dad to get him a new coat... he was on his mobility scooter and we had the dog in tow too! What a lovely bunch of people working there! Vicky, Jessie and Ciara could not have done more to make us feel welcome... from opening the door for my Dad to get his scooter in (and back out!), to giving the dog a treat and helping us find the perfect coat! They are the loveliest people and we'll definitely be popping back.. with the dog as she especially loved the treats and fuss! 5 stars all round. Thanks so much 🥰

22 October 2024
Unprompted review
Millets - Newark logo

Reply from Millets - Newark

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

Rated 1 out of 5 stars

Poor manager

Eveytime I come in to store the manager is always on the phone making personal calls talking about her cat, continuously showing photos of said cat which I find unprofessional I came to look for boots but instead got pressured to look at photos of this animal. She’s not very good at servicing her costumers!

7 October 2024
Unprompted review
Millets - Newark logo

Reply from Millets - Newark

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us

Thanks again for your time,
Millets Customer Care Team

Rated 5 out of 5 stars

Walking trainers

Rebecca C was very helpful and knowledgeable

23 September 2024
Unprompted review
Millets - Newark logo

Reply from Millets - Newark

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent friendly service from Vicky

Excellent friendly service from Vicky. She had time and patience to ensure we left the shop with what we wanted on a very rainy day!

22 September 2024
Unprompted review
Millets - Newark logo

Reply from Millets - Newark

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Customer service

Customer service, advice and interaction was excellent. Vicky from Newark 1480. Great service. Happy smiling attention. Good experience. Thanks

21 September 2024
Unprompted review
Millets - Newark logo

Reply from Millets - Newark

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent experience in returning shoes.

When returning some walking shoes. Vicky was very helpful and went above and beyond what I had expected.

Outstanding customer service.

15 September 2024
Unprompted review
Millets - Newark logo

Reply from Millets - Newark

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Millets Customer Care Team

Rated 5 out of 5 stars

New walking boots - very helpful assistance

Vicky at the Newark Store was very approachable and courteous when helping me to select new walking boots.

17 September 2024
Unprompted review
Millets - Newark logo

Reply from Millets - Newark

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

Looking for cheap walking shoes

Looking for a new pair cheap walking shoes. I have big feet and they are not in the best of condition...age takes its toll..!! Millets had plenty of options.
Young Jess, the assistant, was so helpful. Bright and cheerful. A real joy to work with finding a pair that worked for me.

3 August 2024
Unprompted review
Millets - Newark logo

Reply from Millets - Newark

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

Helpful and friendly staff.

29 July 2024
Unprompted review
Millets - Newark logo

Reply from Millets - Newark

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Rated 5 out of 5 stars

Very helpful store

Rebecca very kindly put aside a pair of Peter Storm ladies walking trousers so that I didn’t have a wasted journey. Thank you Rebecca.

10 July 2024
Unprompted review
Millets - Newark logo

Reply from Millets - Newark

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

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