Millets - Ipswich Reviews 820

TrustScore 5 out of 5

5.0

14-16 Carr Street, IP4 1EJ Ipswich, GB


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See what reviewers are saying

Rated 5 out of 5 stars

purchased 4 compasses for county scouting team i run. really really helpful advice. chose to purchase at millets store rather than go outdoors after very poor customer experience . my experience at go... See more

Company replied

Rated 5 out of 5 stars

Unfortunately this was my last visit to this shop as it's closing this week. However, they still delivered great customer service, especially Richard. Many thanks.

Company replied

Rated 5 out of 5 stars

The wonderful staff So sad you are closing There is nothing else like this in Ipswich and nowhere has better service Millets please change your minds

Company replied

Rated 5 out of 5 stars

Richard and Jason were brilliant, very helpful. We are really disappointed that Millets in Ipswich is going, a great outdoor shop in town. Not sure why after 20+ years it is going rather than moving i... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store

About Millets - Ipswich

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 14-16 Carr Street, IP4 1EJ, Ipswich, United Kingdom

  • 01473 359797

5.0

Excellent

TrustScore 5 out of 5

820 reviews

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Rated 5 out of 5 stars

Don't close!

The wonderful staff

So sad you are closing
There is nothing else like this in Ipswich and nowhere has better service

Millets please change your minds

18 February 2026
Unprompted review
Millets - Ipswich logo

Reply from Millets - Ipswich

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Always have excellent service at this…

Always have excellent service at this shop. It is such a shame it is closing down this week. Richard, the manager, is so personable and keen to assist. I hope the lovely staff all get good jobs, they deserve it!

16 February 2026
Unprompted review
Millets - Ipswich logo

Reply from Millets - Ipswich

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Millets Customer Care Team

Rated 5 out of 5 stars

Great Customer Service

Unfortunately this was my last visit to this shop as it's closing this week. However, they still delivered great customer service, especially Richard. Many thanks.

14 February 2026
Unprompted review
Millets - Ipswich logo

Reply from Millets - Ipswich

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

purchased 4 compasses for county…

purchased 4 compasses for county scouting team i run. really really helpful advice. chose to purchase at millets store rather than go outdoors after very poor customer experience . my experience at go outdoors large store is so variable

20 January 2026
Unprompted review
Millets - Ipswich logo

Reply from Millets - Ipswich

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Rated 5 out of 5 stars

Ever since we moved here in Ipswich

Ever since we moved here in Ipswich, Millet has been one of our go to shop. Such a shame for its closure this month. My husband and I have always felt welcomed and accomodated by Richard and all the other great staff everytime we visit the shop. Another loss in our town centre.

18 January 2026
Unprompted review
Millets - Ipswich logo

Reply from Millets - Ipswich

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Always a great experience in this shop

Always a great experience in this shop. Such a shame that closure has definitely been confirmed for the end of the month.
Wishing Richard, Jason and all the staff (past and present) all the best for the future.

5 February 2026
Unprompted review
Millets - Ipswich logo

Reply from Millets - Ipswich

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Sad to see the store closing

The staff at this store ( Ipswich) are real examples of how service should be. Knowledgeable and friendly.
Plus they match online prices so you don't feel shafted.
We will miss them when they'er gone.

29 January 2026
Unprompted review
Millets - Ipswich logo

Reply from Millets - Ipswich

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Millets - the best outdoor store unfortunately closing down

I am deeply upset of the decision of closing down the Millets store in Ipswich.... It shouldn't be happening.... I have will miss the best store manager Richard and other staff members. I truly enjoyed shopping there. All the very best for all staff members. Take care all, missing U very much. Stay blessed 🙏

17 January 2026
Unprompted review
Millets - Ipswich logo

Reply from Millets - Ipswich

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

Great service, friendly knowledgeable staff

Good range of stock, helpful friendly staff who went out of their way to help us out. Have been shopping here for years and the service has always been of a high standard, so will miss this store. Always end up popping in and buying something when in town.

17 January 2026
Unprompted review
Millets - Ipswich logo

Reply from Millets - Ipswich

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

I'm horrified at the thought of losing…

I'm horrified at the thought of losing Millets Ipswich, I've used it constantly for all my outdoor gear since I moved here in 2003 & will miss it hugely. Richard and all the staff at the store are always incredibly helpful and knowledgeable and it is a great shame that the company cannot just move the store to a more prominent place on the high street where it would undoubtedly get much more custom. My very best wishes to all the staff for a better future with a more appreciative employer.

16 January 2026
Unprompted review
Millets - Ipswich logo

Reply from Millets - Ipswich

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Just note to thank the staff at Millets…

Just note to thank the staff at Millets Ipswich, who have always been very helpful and have scouts discount for our son & daughter who are part of the 13th Ipswich Sea Scouts. It's sad to hear that the store is closing down & will be missed

16 January 2026
Unprompted review
Millets - Ipswich logo

Reply from Millets - Ipswich

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

Helpful and friendly as ever

Helpful and friendly as ever. I'll be sorry to see this place go.

15 January 2026
Unprompted review
Millets - Ipswich logo

Reply from Millets - Ipswich

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Rated 5 out of 5 stars

Have been served by richard for the…

Have been served by richard for the passed 22 years and what a brilliant person he is always has a smile and his knowledge is the best. And he bring that through his team. They are going to missed. All the best. If only go outdoors could take some knowledge from what richard does in millets it might make it a better place to shop. Will be in before you close as I will need to buy some more items as there's nowhere to go now.

13 January 2026
Unprompted review
Millets - Ipswich logo

Reply from Millets - Ipswich

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Great store

The service from Richard and the choice available were excellent.
I am gutted to see this great shop closing down.... We need more choice in the town centre not less. Please reconsider.

2 January 2026
Unprompted review
Millets - Ipswich logo

Reply from Millets - Ipswich

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Richard and Jason were brilliant

Richard and Jason were brilliant, very helpful. We are really disappointed that Millets in Ipswich is going, a great outdoor shop in town. Not sure why after 20+ years it is going rather than moving into new premises in town, extremely disappointed. A real think is required.

19 December 2025
Unprompted review
Millets - Ipswich logo

Reply from Millets - Ipswich

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Millets Customer Care Team

Rated 5 out of 5 stars

So sorry that the store is closing

So sorry that the store is closing. In the 20+ years I have been using the shop, every single member of staff has been friendly, helpful and knowledgeable. A sad loss to the town centre.

20 December 2025
Unprompted review
Millets - Ipswich logo

Reply from Millets - Ipswich

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Another store closure

Absolutely gutted to find out you are shutting this store. It’s a little gem in the middle of the town centre and I often pop in, I can always find what I want with the help of the excellent and knowledgeable staff. Another massive blow for the town. Very unhappy customer!

19 December 2025
Unprompted review
Millets - Ipswich logo

Reply from Millets - Ipswich

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Friendly knowledgeable staff.

17 December 2025
Unprompted review
Millets - Ipswich logo

Reply from Millets - Ipswich

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Fantastic shop....please RECONSIDER…

Fantastic shop....please RECONSIDER CLOSING IT

13 December 2025
Unprompted review
Millets - Ipswich logo

Reply from Millets - Ipswich

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Good to see products before buying

Staff very welcoming and knowledgeable about the products they sell. So lovely to be able to go into a store and see the goods before buying...long may this continue.

9 December 2025
Unprompted review
Millets - Ipswich logo

Reply from Millets - Ipswich

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

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