Millets - Hitchin Reviews 

512
TrustScore 4.5 out of 5

4.7

26 Market Place, SG5 1DT Hitchin, GB


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Rated 1 out of 5 stars

Second time visiting the store in the last twelve months to find not much had changed re customer service. Asked some questions re product I wished to purchase to be unfortunately met by a “couldn’t... See more

Company replied

Rated 5 out of 5 stars

Recently bought x2 dry robes in my local Millets in Hitchin. Professional, knowledgeable & helpful customer service given by all staff every time I go in there. If I'd needed to replace/refund, the pr... See more

Company replied

Rated 5 out of 5 stars

The team at Millets Hitchin are super friendly, helpful and knowledgeable, and the shop is an asset to the town. I needed a few last minute bits before a big trip and the team were happy to help me fi... See more

Company replied

Rated 5 out of 5 stars

Came in on Christmas Eve looking for a last minute specific gift, although millets does not sell exactly what I was looking for, Tamsin helped me find something near identical - saving Christmas as... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store

About Millets - Hitchin

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 26 Market Place, SG5 1DT, Hitchin, United Kingdom

  • 01462 413567

4.7

Excellent

TrustScore 4.5 out of 5

512 reviews

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4.7

All reviews

(512)

5,690 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Positive experience!

Helpful staff. Good choice of rucksacks, amazing discounts in the sale. Half price OS maps too!

18 March 2025
Unprompted review
Millets - Hitchin logo

Reply from Millets - Hitchin

Hi,

Many thanks for taking some time to provide your review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Leo was exceptionally helpful.

Leo was exceptionally helpful.
They had exactly what I wanted (washing and reproofing products for a down jacket)
It was also at a very good price.
Very helpful

11 March 2025
Unprompted review
Millets - Hitchin logo

Reply from Millets - Hitchin

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Great experience

Recently bought x2 dry robes in my local Millets in Hitchin. Professional, knowledgeable & helpful customer service given by all staff every time I go in there. If I'd needed to replace/refund, the process was explained to me & having it locally would have made it so easy. Luckily didn't need to. Thank you Millets, great service & I'll continue to keep my business local because of shops like you 😃

8 January 2025
Unprompted review
Millets - Hitchin logo

Reply from Millets - Hitchin

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Rated 5 out of 5 stars

Friendly staff

Friendly staff, good selection, good price, great location! Great range of camping equipment, clothing and walking boots for a small shop.

22 February 2025
Unprompted review
Millets - Hitchin logo

Reply from Millets - Hitchin

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

Always great service

Had not visited in a while, so decided to pop in. New staff, but was still as pleasant as always.

17 February 2025
Unprompted review
Millets - Hitchin logo

Reply from Millets - Hitchin

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

tasmin was enen helpful with the small…

tasmin was enen helpful with the small purchase of bootlaces

14 February 2025
Unprompted review
Millets - Hitchin logo

Reply from Millets - Hitchin

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

New gloves a success

Kirsi was very helpful helping me choose some thermal gloves. They have really been effective during the recent cold spell of weather. Thank you!

3 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, helpful service and the goods I bought are great. A+!

12 January 2025
Unprompted review
Rated 1 out of 5 stars

I bought a coat and a pair of trainers…

I bought a coat and a pair of trainers at
hitchin fillets I arsk for size 9 they gave me 1 to try on because I have flat feed and thick socks on it felt ok I tired them on went got back I look at the recipe it says si11 it took them back the man who gave them admitted he gave me them they would not give me my money back I will never buy anything againe

7 January 2025
Unprompted review
Rated 5 out of 5 stars

Top experience, great price

Tamsin was very knowledgeable and made choosing my new walking boots very easy. She answered all my questions and was very patient a as I walked around. I chose the Scarpa boots and the price was competitive compared to online - the buying experience was much more enjoyable. Very imprepssed!

8 January 2025
Unprompted review

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