Millets - Hastings Reviews 

Phil very knowledgeable and extremely helpful. Eastbourne branch shut unfortunately, but worth the trip to Hastings to get the right shoes (Merrell) and the right fit.

Had a fantastic experience in Millets today. I wanted to buy some walking boots and I was served by Phil , he was friendly, knowledgeable and listened to the problems I have with my feet . Would highly recommend this store . Excellent customer service!

Went to buy some walking boots and got great advice from Phil, nothing was too much trouble and he gave me some really great tips. He took time to explain what would meet my needs and I ended up with a great pair of Merrel boots. Excellent customer service, friendly and professional. This store is highly recommended.

If you want an expert outdoor footwear person, you need to visit Millets at Hastings and immediately shout, Phil! He measures, he assesses, he discusses needs and requirements, if you’ve loved any particular brand from the past and why. He listens! Before you know it, he’s presented you with a few choices. But then he watches as you try them on, do they feel comfortable, if not where is it tight, where is your toe. Then he may reassess the choices and eventually, you have footwear that feel as comfortable as any favourite slippers! He is a genius!

Phil was so lovely and helpful, really knows lots about walking shoes 👟, really appreciate his insights and attentiveness.

Phil who served me was extremely knowledgeable and polite and generous with his advice.

I ordered a pair of peterstorm waterproofs was not what i exspected so i sent them back. Within 2 days i got a refund No questions asked. First class service.Deciceded to go in my local store and the shop assistand was very polite and helpfull and found me what i was looking for and gave me a discount.

Friendly efficient staff thank you Ethan & Phil. I bought shoes, Phil has a background in shoe retail and is very knowledgeable, it’s becoming unusual to find someone who can fit shoes properly so I was delighted will return

The staff always take time with customers and are knowledgeable about products. They don't encourage you to purchase, just to make a sale. They're more interested in your comfort and satisfaction.

Served by Phil.
Friendly, knowledgeable and took the time to explain things clearly. Very happy with the service I received.

Me and my children came into the store looking for a rain coat for my Autistic son who has sensory issues with clothing and two staff members Lewis and Phil were absolutely amazing, they went above and beyond helping us with finding the perfect coat for him, going at his pace and listening to what he does and doesn’t like with the feel of coat! They didn’t rush us and spent their time and made him and me feel so comfortable!
We had been to several different stores before this and we never received this care.
From one stressed out mum thank you so much for your support, it really made a massive difference. I highly suggest visiting this store!

Ethan was knowledgeable and helpful when I asked to try on some walking boots. He asked about the type of terrain i would need them for and how often I would wear them before explaining the main features, pros and cons of each brand and style and how that affected price and fit.
Ethan made sure I had the correct information and I never felt rushed, or pressed to make a quick decision.

Phil was so helpful and understood the issues I was having with my feet and gave me lots of useful tips. He measured my feet and took the time to adjust the straps on the walking sandals so that they were a perfect fit. I am very happy with my Merrel shoes and will definitely be returning to Millets when I need walking or camping gear. All the staff are friendly and they have a great range of clothes and gear. Thank you.

The helpfulness and attentiveness of the young staff member who assisted me in finding the right pair of walking shoes was excellent. He was very skilled at asking the right questions to narrow down the style options and to make sure they fitted me properly. It’s been a very very long time since I have experienced such excellent service he is a credit to the company.

Ethan was very patient and informative about the walking shoes. I purchased a pair of Merrell shoes and Ethan was knowledgeable about the different brands and how they differ and what would be best for me.

I popped into Hastings Millets hoping to buy a light rain coat for my holiday to Northumberland. I wasn't disappointed. Ruby, very kindly, showed me to the various rain coats and showed the difference between them. I bought a light green coat, very suitable for summer showers. Thank you

I wanted a soft waterproof “pouch” for my glasses when I am at the swimming pool. I went to Millets in Hastings because I was confident that I could get what I needed there. I did! Great fair priced item plus good (and not “in your face”) service.

We always go to Millets in Hastings for walking shoes and other walking gear. Phil was amazing, actually measuring my husband’s feet-pointing out the discrepancy btwn the 2 feet, observing him walking in the shoes and explaining why a particular shape would help his balance. My husband has PCA, a rare visual dementia which impacts strongly on his balance. He was kind, respectful and 100% professional. Brilliant. Thank you Phil. Eastbourne’s loss. Our gain.

Thank you Ruby. Great service from Ruby, excellent in fact, staff knew their products and it seemed like a bespoke service - top marks !

Having been repeatedly messed around by another company; I really appreciated walking into the Hastings store where I was supported by Phil - who was knowledgeable and quickly and efficiently helped me purchase an ideal Paddle board from a range of choices.