I have just been to Millets in East Grinstead and been served by JON He could not have been more helpful and he gave me great advice about the merits of different walking shoes. He is very knowledga... See more
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Alfie helped me and my partner find some hiking boots, very responsive friendly and extremely helpful. Always have a pleasant experience in this Millets.
Company replied
I ordered items for click and collect. They arrived in the time frame given. The member of staff in the branch was very helpful. The item was too bulky in the original packaging for me to manage and s... See more
Company replied
My experience during a recent visit to the East Grinstead store was great. Despite no air con within the store in record breaking temperatures, the customer service was faultless. I didnt expect to be... See more
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Company details
About Millets - East Grinstead
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
55-57 LONDON ROAD, RH19 1AW, East Grinstead, United Kingdom
- 01342 779818
4.9
Excellent
699 reviews
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Lovely experience
I was served by Alfie at the East Grinstead branch. I went back there today because Alfie had helped me pick a bag earlier for a trip I was taking and he had proved to be very helpful. He is a real credit to the store. I would also like to say that his colleague was also extremely professional and very helpful. Thank you both.
1 May 2025
Unprompted review
Reply from Millets - East Grinstead
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Reply from Millets - East Grinstead
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
Brilliant service as usual
Brilliant service as usual. Jonny was hugely helpful and very knowledgeable about of DofE requirements for my daughter. Thanks so much.
17 April 2025
Unprompted review
Reply from Millets - East Grinstead
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Excellent service…
Purchased a Hi Gear delta picnic set on 17/4/25 excellent service by Jonny.
17 April 2025
Unprompted review
Reply from Millets - East Grinstead
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Friendly staff and good selection
Jonny and Zoe were very friendly and I managed to find everything I was looking for at a good price. It's great to have such a good camping shop nearby.
19 April 2025
Unprompted review
Reply from Millets - East Grinstead
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Millets Customer Care Team
Walking boots
The lady who helped me to buy walking boots was excellent.
10 April 2025
Unprompted review
Reply from Millets - East Grinstead
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Jon made my experience 5*
Jon made my experience 5*. He was very helpful and nothing was too much trouble. He had to put up with me trying on a few pairs of ladies trainers but I got there in the end with his help. Many thanks.
2 April 2025
Unprompted review
Reply from Millets - East Grinstead
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Knowledgeable professional service
I spent a whole hour today trying walking boots with arch supports. Jon was informative and patient. The service was so exemplary that I am bothering to take time to write this review.
31 March 2025
Unprompted review
Reply from Millets - East Grinstead
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Great service from Zoe!
Great service from Zoe! She was very helpful talking us through all of our options. Happy customer!
29 March 2025
Unprompted review
Reply from Millets - East Grinstead
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
We were served by Alfie today
We were served by Alfie today. He is an absolute superstar. If I could give a 10 on trust pilot for Alfie I would have. We needed some walking boots. Alfie showed us the range, advised us on what boots to get, pressed my toes to check the right size. We went through about 5 boots each, and he never pressured us to hurry up. Tremendous high street experience.
29 March 2025
Unprompted review
Reply from Millets - East Grinstead
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Friendly, helpful, and knowledgeable staff
Have used this store a couple of times for various footwear for me and my wife - the staff are always super helpful, Jon in particular; he's provided useful advice on getting the right fit for footwear, and is generally approachable and pleasant to interact with!
The products themselves seem good enough for our usage, though time will tell.
22 March 2025
Unprompted review
Reply from Millets - East Grinstead
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Jon was very helpful and was lovely…
Jon was very helpful and was lovely too. Enjoyed my time here. Thanks Jon
23 March 2025
Unprompted review
Reply from Millets - East Grinstead
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Reply from Millets - East Grinstead
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Served by Millie today at East…
Served by Millie today at East Grinstead for a pair of walking shoes. Has good knowledge of the products and extremely helpful and courteous. Makes sure you get the right shoe for your feet. Good advice and service. 5*
6 March 2025
Unprompted review
Reply from Millets - East Grinstead
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Knowledgeable and experienced staff. Really pleased with the help and advice…
Really pleased with the help and advice Jon gave when I bought my new walking shoes. Made my decision that much easier and quicker.
5 March 2025
Unprompted review
Reply from Millets - East Grinstead
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Attentive service and very knowledgeable
I popped in today, although I hadn’t planned to. There were three lovely staff on duty who were all very attentive and knowledgeable. I was helped with my choices and really impressed with the level of service offered.
Thank you so much it made shopping in Millets a pleasure and I definitely will be back. The manager went above and beyond and it was hugely appreciated. Sara.
27 February 2025
Unprompted review
Reply from Millets - East Grinstead
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Millets Customer Care Team
Jon was so helpful and knowledgeable…
Jon was so helpful and knowledgeable when I went to buy new hiking boots today. He gave me so much information on choosing and taking care of the boots I chose. He also matched the price of the boots to a cheaper on line price plus a national trust discount ..
26 February 2025
Unprompted review
Reply from Millets - East Grinstead
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Great service
Great service from Jon, friendly, felt valued. Good advice given
9 December 2024
Unprompted review
Reply from Millets - East Grinstead
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
Alfie was awesome
Alfie was awesome. Friendly, great service, nothing was too much trouble and I came away with a fine pair of walking boots.
28 December 2024
Unprompted review
Excellent
Great customer service. Millie went out of her way to find me what I was looking for as it wasn’t out on the shop floor, made sure price was the same as I’d seen online.
19 January 2025
Unprompted review
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