Really helpful staff No hard sell. Advised re wider sizing options than carried in that particular store.
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See what reviewers are saying
Nice little shop, helpful staff and good deals! Purchased some boots this morning for my daughter and Steph helped us choose with good advice and found the sort of waterproof coat we were looking for... See more
Company replied
Visited the store to purchase my DofE Kit and we were served by Dan who was extremely helpful. He took all the time in the world to make sure my shoes fitted ok, and advised us on all other items we n... See more
Company replied
I Had A Problem With A Product. Steph, And Her Team, Resolved This Quickly And Promptly, And Were Very Professional. I Personally Would Highly Recommend This Store
Company replied
Company details
About Millets - Chesham
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
35 High Street, HP5 1BW, Chesham, United Kingdom
- 01494 416920
4.9
Excellent
428 reviews
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Really helpful staff
Really helpful staff
No hard sell. Advised re wider sizing options than carried in that particular store.
18 February 2026
Unprompted review
Reply from Millets - Chesham
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
I Had A Problem With A Product
I Had A Problem With A Product. Steph, And Her Team, Resolved This Quickly And Promptly, And Were Very Professional. I Personally Would Highly Recommend This Store
7 March 2026
Unprompted review
Reply from Millets - Chesham
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Steph has been amazing
Steph has been amazing, very professional friendly and knows all her products really well. Thank you for all your help.
28 February 2026
Unprompted review
Reply from Millets - Chesham
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Amazing Service
Visited the store to purchase my DofE Kit and we were served by Dan who was extremely helpful. He took all the time in the world to make sure my shoes fitted ok, and advised us on all other items we needed. Couldn’t be happier with my purchase, Thanks Dan :)
15 March 2026
Unprompted review
Reply from Millets - Chesham
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Steph was very helpful when reserving a…
Steph was very helpful when reserving a pair of boots. Excellent service !
7 March 2026
Unprompted review
Reply from Millets - Chesham
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Amazing customer service
Amazing customer service, all staff very nice (especially Jamil) will definitely be going back to millets thanks to Jamil.
7 March 2026
Unprompted review
Reply from Millets - Chesham
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Thank you Dan!!
Great customer service - honest and helpful. Shop is tidy and well set out. Dan was very helpful and knowledgeable. I have been in a couple of times and he was equally as friendly and honest both times.
3 March 2026
Unprompted review
Reply from Millets - Chesham
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Millets Chesham
Unfortunately our local Millets in Hemel has closed so we went to the Chesham branch. I was very pleased with the level of customer service ( Thanks Jamil ) and the boots I purchased were well priced. Now to test them thoroughly .......
28 February 2026
Unprompted review
Reply from Millets - Chesham
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Excellent service from Millets Chesham, Tommy
I would just like to give a big shout out to Millets at Chesham and in particular Tommy. After a terrible experience at Blacks, Basingstoke (Same company) it was so refreshing to find a member of staff who knew what they were talking about and who knew how to process Shoe Vouchers.
21 February 2026
Unprompted review
Reply from Millets - Chesham
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Millets Customer Care Team
The staff are very friendly and served…
The staff are very friendly and served me as soon as I asked for help. Steph served me in the Chesham shop. She found a pair of boots on special offer too which I bought.
28 January 2026
Unprompted review
Reply from Millets - Chesham
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
5* experience every time
5* experience every time. Staff is very helpful. I was looking for my first trekking boots and had no clue what to look out for, the lady in the shop not only educated me on the different types, she also found me a massive deal! Thank you!!!
16 February 2026
Unprompted review
Reply from Millets - Chesham
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
Easy and quick to order and very easy…
Easy and quick to order and very easy to return to the store.
11 February 2026
Reply from Millets - Chesham
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Millets Customer Care Team
We were served by Dan
We were served by Dan. He has excellent knowledge of the products and fairly explained about the options. We are really satisfied by the customer experience provided.
17 February 2026
Unprompted review
Reply from Millets - Chesham
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Jackie was incredibly helpful
Jackie was incredibly helpful, finding me the best insoles for my walking boots - and they were the cheaper ones too!
7 February 2026
Unprompted review
Reply from Millets - Chesham
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Steph was very professional & helpful
Steph was very professional & helpful. Very pleased with my new walking boots & Welly's.
Great shop !
7 February 2026
Unprompted review
Reply from Millets - Chesham
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
efficient and knowledgeable staff at…
efficient and knowledgeable staff at Chesham branch
30 January 2026
Reply from Millets - Chesham
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Dan provided excellent service
Dan provided excellent service, offered to help immediately and found what we were looking for quickly and effectively. Well done
4 February 2026
Unprompted review
Reply from Millets - Chesham
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
Exceptional personal service
We received excellent, attentive personal service from Dan at the Chesham Millets when shopping for my daughter’s Duke of Edinburgh expedition. He was very knowledgeable about the beat walking shoes, socks, clothing and kit. Really polite and we got everything we needed in 30 minutes knowing it all fitted too. A great shopping experience.
25 January 2026
Unprompted review
Reply from Millets - Chesham
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Nice little shop with helpful staff
Nice little shop, helpful staff and good deals! Purchased some boots this morning for my daughter and Steph helped us choose with good advice and found the sort of waterproof coat we were looking for all whilst having the shop invaded by a local walking group! Good customer service and quality branded products at bargain prices.
31 January 2026
Unprompted review
Reply from Millets - Chesham
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Friendly and very helpful service
Friendly and very helpful service from the folks in Chesham shop
30 January 2026
Unprompted review
Reply from Millets - Chesham
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
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