Responsive customer service! Arrived close to promised date. Hair seems to be nice quality, although I haven't put them in yet & tested the longevity & durability. Only four stars because the c... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I cannot recommend Milk & Blush enough. I’ve tried multiple clip-in extension brands, and none come close to this quality. The hair is unbelievably soft, shiny, and silky, and it blends perfectly with... See more
Company replied
I’ve been a Milk & Blush customer for a while now and the quality has always been amazing. My first set lasted me a FULL year with proper care, which is why I came back for my next one. There was... See more
Company replied
I ordered clip-in extensions from Milk & Blush almost three years ago, and I’m genuinely impressed. I chose the dark brown shade, which matched my natural hair perfectly and blended seamlessly. Yo... See more
Company replied
Company details
About Milk & Blush
Written by the company
For over two decades, Milk & Blush has been helping you achieve longer, fuller hair with our luxury human hair extensions.
Award-Winning Hair ExtensionsWe’re passionate about creating transformative hair experiences with premium-quality hair extensions designed to blend seamlessly and look natural. Trusted by professionals and loved by customers worldwide, we specialise in 100% Remy human hair extensions that deliver salon-worthy volume, length, and style at home.
Shop Clip In Hair Extensions Shop Professional Hair ExtensionsWe're Here to Help
Our expert team is dedicated to exceptional customer service, fast delivery, and expert guidance every step of the way. We’re proud to have earned thousands of five-star reviews from our loyal community.
Join the Milk & Blush family and discover why we’re a top-rated choice for hair extensions on Trustpilot. From colour matching to styling support, we’re here to help you love your hair again.
We offer worldwide delivery and free express delivery to our UK customers with orders over £50.Contact info
United Kingdom
- hello@milkandblush.com
- www.milkandblush.com
4.2
Great
1K reviews
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Replied to 98% of negative reviews
Typically replies within 1 week
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Milk & blush ⭐️
I’ve ordered from milk and blush a number of times now, extensions have always been lovely. Recently made an order and wanted to say what great customer service. Had very quick responses from them and sorted my query straight away.
18 February 2026
Unprompted review
Reply from Milk & Blush
Hey Leanne,
Thank you so much for your continued support - it truly means a lot to us 🤍
We’re so happy to hear you’ve loved your extensions from Milk and Blush, and that our team was able to help with your recent query quickly. We always aim to make things as smooth and straightforward as possible, so it’s lovely to know that came across.
We really appreciate you taking the time to share your experience, thanks again ✨
I had a really great experience with…
I had a really great experience with milk and blush. I had to return the first hair extensions I bought and purchase some different ones. The customer service team were really friendly and helpful and sorted out my request promptly. The hair is also really soft and looks gorgeous. Thank you
12 February 2026
Unprompted review
Reply from Milk & Blush
Hey there!
Thank you so much for your kind words, this truly means the world to us!
We’re so glad we could help make the returns process smooth for you and that you’re loving your new extensions 🫶 Hearing that the hair feels soft and looks gorgeous is exactly what we hope for!
Thank you again for taking the time to share your experience, we really appreciate your support 🤍✨
Love the M&B team xx
Amazing customer service
I had purchased a milk and blush clip in volume weft years ago and used this on nights out for many years and the quality always remained! I decided get nano extensions after this and have recently got them taken out to grow my natural hair before getting married. So for the time being I have re-purchased Milk and blush seamless clip in extensions pack to help with volume. I cannot wait for these to arrive as I was previously extremely impressed with their products and recommended them to everyone. Both Ellen and Ellie helped me with my order when I used the wrong card to make my purchase, I have never received such a quick response, they have been super helpful! I am so impressed with their customer service and can’t wait for my new clip in extensions to arrive!
16 February 2026
Unprompted review
Reply from Milk & Blush
Hey Rachel,
Thank you so much for taking the time to leave such a lovely review 🤍
It honestly means the world to hear that your Clip ins lasted you years and now to be part of your wedding hair journey too! That’s so special. We’re thrilled you chose Milk and Blush again to help you add that extra volume while you grow your natural hair.
I’ll be sure to pass your kind words on to Ellen and Ellie - they’ll be so happy to hear this. We always want to make things right as quickly and smoothly as possible, so it’s wonderful to know you felt supported with this.
We can’t wait for your new seamless set to arrive either! we hope you love them just as much as your first pair! And wishing you all the best as you get ready for your wedding ✨
Service great hair but pricey for what…
Service great hair but pricey for what you get
1 December 2025
Reply from Milk & Blush
Hey Kaleigh,
Thank you for your feedback!
We’re glad you loved the service and the hair you received 😊
We work hard to provide top-notch quality products, which is reflected in our pricing.
We hope to assist you again soon 🤍
Love the M&B Team xx
Delighted
Delighted. Swiftly delivered. Lovely quality and easy to wear. Thank you!!!!!
2 February 2026
Reply from Milk & Blush
Hey Julie!
Thank you so much for your beautiful review! We’re absolutely delighted to hear you’re happy with your extensions especially that they arrived quickly and that you’re loving the quality and how easy they are to wear ✨
Your kind words truly mean the world to us. Thank you again for your support!
Love the M&B Team xx
I had such a great experience with Milk…
I had such a great experience with Milk + Blush! The customer service was honestly perfect, super helpful and responsive. The colour match for my hair was amazing, it blended so well and looked really natural. The only small issue was that the extensions felt a bit thin for me, but that was probably my mistake as I didn’t double-check how many fill-in pieces I’d need. My hair isn’t super thin, so I just needed a bit more volume. I’ve now ordered extra and I’m sure it’ll be perfect! I was only going for subtle, comfortable, not-too-obvious volume anyway. Overall, really happy and would definitely recommend! 💛
11 February 2026
Unprompted review
Reply from Milk & Blush
Hey Juste,
Thanks so much for leaving us a review! 🤍
We're really happy to hear our team was helpful in finding your best match! 😊
Our Micro Fill-ins are designed to be our thinnest weft, to fill in any troublesome areas rather than add a noticeable amount of thickness. We'd love to help you explore some more suitable options!
Our team are always available on our social media pages and via email at hello@milkandblush.com.
We look forward to helping you with all future purchases!
Love the M&B Team xx
Brilliant!
A really good shade match given from emailed in photos! They match my hair perfect. Really surprised with how quick the delivery was, the quality of the hair extensions I’ll be recommending these to everyone!
2 February 2026
Reply from Milk & Blush
Hey Hannah,
Thanks so much for leaving us a lovely review! 🤍
It's great to hear the team gave a great shade match, and delivery was quick. We appreciate your kind words! 😊
We look forward to helping you with all future purchases!
Love the M&B Team xx
Ordered the brown blonde highlighted…
Ordered the brown blonde highlighted clip ins and came ginger nothing like the photo. Not even any brown in the hair, emailed and had no response.
2 February 2026
Reply from Milk & Blush
Hi Abbie,
Thanks for your feedback. We're sorry to hear the shade wasn't as you expected.
I can see that a member of the team responded to your email on Friday, but we haven't received a response.
If you wouldn't mind replying to that email, we'd love to have the chance to look into this for you.
Thanks for your patience, Abbie 🤍
Reply from Milk & Blush
Hey there,
Thanks so much for leaving us a review! 🤍
It's great to hear how pleased you are with the quality of our products, and we appreciate your kind words! 😊
We look forward to helping you with all future purchases!
Love the M&B Team xx
Excellent customer service
Excellent customer service.
The hair is lovely and really good value, plus it lasts a very long time!
Have just received another order and will definitely be buying more.
Highly recommend.
10 February 2026
Unprompted review
Reply from Milk & Blush
Hey lovely,
Thanks so much for leaving us a review! 🤍
It's great to hear how pleased you are with our products, and we appreciate your kind words! 😊
We look forward to helping you with all future purchases!
Love the M&B Team xx
Avoid...not the quality it used to be. Much better value elsewhere.
Used the company for years however have noticed a huge decline in the quality of the product in the ladt year. Bad blending of highlights, colour I have used for years is now brassier orange tones and does not look like the colour on the website. Not as thick as it previously was, much more straggly and dry and does not last as long.
1 February 2026
Unprompted review
Reply from Milk & Blush
Hi Melissa,
We can't link your information to an order or account with us. I’ve requested further information so a member of our team can look into this for you and assist.
If you wouldn't mind reaching out to the team, they'd be happy to look into the status of your order for you.
Email: hello@milkandblush.com
Thanks, we hope to help you soon 🤍
No Other Brand Compares
I cannot recommend Milk & Blush enough. I’ve tried multiple clip-in extension brands, and none come close to this quality. The hair is unbelievably soft, shiny, and silky, and it blends perfectly with my natural hair. They are easy to care for, hold up beautifully, and feel truly premium while still being affordable. I’m extremely impressed and will not buy my extensions anywhere else.
30 January 2026
Reply from Milk & Blush
Hey lovely,
Thanks so much for leaving us a review! 🤍
It's great to hear how pleased you are with our products, and we appreciate your kind words! 😊
We look forward to helping you with all future purchases!
Love the M&B Team xx
Best service and hair extentions around…
Best service and hair extentions around ! I have been being from this company for over 6 years plus and the quality is just unreal ! Even when you purchase the refund process is simple if it not quite the colour you would like to match your hair ! They respond the quickest time as well ❤️
6 February 2026
Unprompted review
Reply from Milk & Blush
Hey Nicole,
Thanks so much for your lovely review! 🤍
It's great to hear how pleased you are with our service and products! We love having you as one of our loyal customers 😊
We look forward to helping you with all future purchases!
Love the M&B Team xx
Excellent customer service
Excellent customer service. I asked to be colour matched. I had a fast response & was matched perfectly. I have tried lots of other brands of hair extensions & these are the best by far.
2 February 2026
Reply from Milk & Blush
Hey Eileen,
Thanks so much for your lovely review! 🤍
It's great to hear how pleased you are with our service and products! 😊
We look forward to helping you with any future purchases!
Love the M&B Team xx
Highly recommend!
Super quick and easy. My mum asked for a shade match and came out perfect! She had a mix of blondes and some brown highlights so it was definitely a challenge to get right however they were spot on! Super soft hair and easy to install comes with a tester as well before you are committed!
4 February 2026
Unprompted review
Reply from Milk & Blush
Hey Rebecca,
Thanks so much for your lovely review! 🤍
We're delighted to hear that the shade match was spot on! 😊
We hope you love your order, and we look forward to helping you with any future purchases!
Love the M&B Team xx
Great customer service
I could not fault the customer service when I made an enquiry Ellie and Jess dealt with it very quickly and effectively. Great customer service, thank you!
4 February 2026
Unprompted review
Reply from Milk & Blush
Hey Laura,
Thanks so much for your lovely review! 🤍
It's great to hear that you're pleased with the customer service from Ellie and Jess! 😊
We look forward to helping you with any future purchases!
Love the M&B Team xx
High quality extensions and best…
High quality extensions and best customer service
4 February 2026
Unprompted review
Reply from Milk & Blush
Hey Lara,
Thanks so much for your lovely review! 🤍
It's great to hear that you were happy with the customer service and love your hair! 😊
We look forward to helping you with any future purchases!
Love the M&B Team xx
Did not receive the product
Did not receive the product. Provided an explanation of Royal Mail’s inefficiency as they have claimed to deliver it- I even paid for next day signed delivery and was home all day. The signature is signed by someone unrecognised and there is no photo evidence. After speaking with the team, I was told I would need to wait 30-90 days for the enquiry. And asked to fill in an extremely detailed form which is all information they would already have based on my order number - which I already provided. Seems an extremely unfair service. Disgusting, do not order.
2 February 2026
Reply from Milk & Blush
Hi Meesha,
Thank you for your feedback. We’re very sorry for the frustration caused.
When an order is marked as delivered but not received, we need to follow courier procedures for denial-of-receipt claims. We understand this can be inconvenient, but it’s necessary to protect both parties.
If you could get back to the team on the original email thread, we'd be happy to continue looking into this for you.
Thanks again 🤍
Bad colour match - non returnable
Colour looked massively different to online which is a gamble yes, but I thought I’d have chance to check and be able to return if they didn’t match. But unfortunately I couldn’t get to the extensions to check the colour as they’re sealed in a cardboard pouch and once you break the seal they are no longer returnable. As soon as I opened them to get a look at the colour I could see they were not a match but there’s nothing I could do about it even though I haven’t worn them. I assumed it would be like other extension suppliers where you could see the colour but they have another hygiene protection method in place so you can check the colour without breaking the hygiene seal. Having to resort to dying them now instead which isn’t ideal but wish me luck!
3 February 2026
Unprompted review
Reply from Milk & Blush
Hi Stephanie,
Thank you for sharing your experience.
We understand how frustrating it can be when the colour isn’t quite what you expected. Our returns policy is in place to protect the quality and hygiene of our products, but we want to help you find a solution.
Please pop us an email at hello@milkandblush.com, and we’d be happy to look into this for you and see what we can do.
We hope we can make this right!
Best wishes,
M&B team xx
Absolutely disgusting company
Absolutely disgusting company. Avoid at all costs.
I ordered seven packs of hair and was sent chocolate brown hair instead. It was nothing like what is advertised on their website.
I returned the hair unused and exactly as received, yet Milk and Blush falsely claimed the hygiene seals were broken and refused my refund with no proof whatsoever. I was then told they could dispose of the hair I paid for or I could pay extra money to get it back. Outrageous.
Their shade listings are misleading, unclear, and not properly labelled, including on Instagram. They do not stand by their products, take zero responsibility, and clearly do not care about their customers.
Disgraceful behaviour. Do not buy from this company. There are far better brands out there.
30 January 2026
Unprompted review
Reply from Milk & Blush
Hi there,
Thank you for sharing your feedback.
We’re sorry to hear you were unhappy with your experience.
For hygiene and safety reasons, we have a strict returns policy regarding our products. If hygiene seals are broken, items cannot be resold, and we would never falsely claim this. This policy is clearly outlined on our website.
That said, after reviewing your case, our team issued a refund as a goodwill gesture.
We also take feedback on shade representation on board and are continually working to improve our website and images.
Thank you again 🤍
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