Miinto Italia Reviews 

I had a problem with the ups courier and miinto team help me for resolving this issue, they are great🤩

A person contacted me immediately for a little problem, which was really reassuring for me. furthermore the person was capable of speaking Italian

Everything was good

I found a good offer on a product I was looking for.

I bought a pair of Ugg suede boots for my daughter: taking advantage of a special promotion I found them at a particularly good price.
Impeccable service, as usual, also with regard to delivery times.

Excellent Experience!
I finally found a Jacquemus piece I'd been searching for in my size for quite some time. I placed my order over the weekend, and it was processed and shipped promptly on Monday. The package arrived within just 3 days—super impressive!

Can't wait for my next purchase! Highly recommended.

I wrote to support twice and no one answered me. They did not provide documents about my order and did not refund the money for the order 8637e025-ae91-48de-0030-00000007ee85.I will be forced to address this issue to a lawyer.

Shipment might get cancel, but price is good if you are lucky it gets shipout.

Their price is quite competitive, and delivery is fast as well.

Fantastic experience

The process of purchasing was very easy and the product arrived on time. However the return has been a bit of a nightmare. Where we are located, the UPS access points close by within walking have all closed. I initially requested a DHL label for return because DHL is within a 2 minute walk from us and this is where they delivered my package...but for some reason I was emailed the UPS label instead. So here the box sits. There is no way to get to a UPS access point and UPS will not collect without a charge. This creates such a problem for the customer that for us any further purchases from Miinto will have to be questioned whether or not it is worth it before buying. A pre-printed label for DHL and/or UPS, should be enclosed in the box of every client purchase. And a collection ( especially for high end purchases) should be free to the client. In any case, I have had such a difficult time with this I cannot imagine purchasing and going through this again. I shop a lot and everywhere else...everywhere we shop...a return label is enclosed with an invoice, and a collection service is available. This is the professional way to handle returns. This is a high-end company to shop with so for us there is just no excuse not to help their clients in this way. Also...just to add...this was normal square shoebox and it was packaged in a HUGE box with NO paper around the small box to protect it and shoes box cover was all marked up on top as if it were some old box they just grabbed off the shelf ( at this high price) and threw in a larger box. So...the point is even if I wanted to send this back by DHL myself...the cost ( due to the measurements of this huge unnecessary box) was €80,!! Absolutely not. So it's been a very disappointing shopping experience I am sorry to say.

I gave Miinto a bad review at first, due to their return policy. I was not happy to find out that return fees would have been deducted from the refund, even though I received a wrong item, which was out of my control. That said, I changed the rating based on customer service alone. Robert reached out to me to look into the complaint and was very helpful, even checking a week later that everything was settled. I’ll give the shop another try for sure.

I am very pleased with the service! Highly recommend!

My experience was great. Unluckely the item that I received was not so good and I asked for a refund . Everything was ok and the conversation with your customer service good. In few days the problem was solved. Thank you

Excellent site and superlative assistance, I recommend it!

Very fast shipping, great product and packaging, and customer support via live chat was excellent. I suggest the supplier for prices and promotions.

Thank you very much

l mio ordine n. 219192 del 10 Febbraio 2024 non mi è ancora arrivato!!!
Chiamo al numero 800 597 123 e mi rispondono che la linea non è attiva!!!
Ho scritto alla vostra chat e mi scrivono che ci sono problemi sul mio ordine e sperano al più presto di risolverlo.
Quando mi arriva la mia borsa ordinata e pagata???......
Rimango in attesa di un vostro cenno di risposta, grazie

My order no. 219192 of 10 February 2024 has not yet arrived!!!
I call 800 597 123 and they tell me that the line is not active!!!
I wrote to your chat and they write to me that there are problems with my order and they hope to resolve it as soon as possible.
When will my ordered and paid bag arrive???......
I await your response, thank you

I can’t get when and how they working. In whole week I try to find them writing letters by letters but answer is silence. All my Payments are declined.
No idea what’s the site hope not fraud.

I had the best experience with a customer service of Miinto. They replied very fast and they’ve provided the best solution for my order. It’s been my third order with Miinto and as always I’m happy with my items. The prices on this website are the best ones comparing to other multi brand online stores. A special thanks to Silvana!