Mideaeurope Reviews 83

Bought a robo vaccum from this company and it worked briefly but after a few months it lost all self location ability. it would routinely delete the map and the no-go zones I input. It had to be supervised at all times as it would rampage through the house pulling cables from units, more than once pulling appliances from shelves.

I contact support via the midea app, and the problems really started here. The replies had some basic troubleshooting but when nothing worked the support staff just repeatedly send automated replies, replies in different languages or just not reply at all. Eventually after a lot of effort I was directed to ship the item to somewhere in the UK dispite the product being sold in Ireland, I queried who would cover the shipping cost but fell back into a cycle of automated replies with no details provided. This is still ongoing but I'm just worn out from this.

The robo vacuum was €400 and for that cost I expect the support staff to do the bare minimum and reply to an email (preferably in a language I can understand)

*edit: they keep insisting that I contact local support in the UK. I have explained that I live in Ireland, I don't think they understand the difference. Needless to say it's beginning to get offensive.

** they just stopped replying after advising local support doesn't exist.

The warranty appears to be a scam unfortunately.
My robot vacuum stopped working after 2 months and I reported it under the warranty. More than 3 months later I still dont have the item repaired or replaced.

MIDEA LISTEN TO WHAT YOUR CUSTOMERS ARE SAYING!!!!!!!!!!
The absolute worst customer care.
The most arrogant head of UK Operations.
YOUR feedback speaks for itself.
BUYER BEWARE!!!!

Bought a Midea A/C unit lasted for 2 summersand stopped working, told by an engineer to bin it as it is rubbish, THANKS MIDEA !!!!

the quality of the service is so poor i cannot find a way to describe it to anyone who will read this review.
i paid the extra money for extended, no questions asked warranty and service...................got absolutely nothing but excuses and reasons for not providing me service.